Papillon Avis 

Wow what an amazing experience me and my wife booked the grand celebration package and it didn't disapoint, the views were amazing and once we landed for our champagne picnic at the bottom of the canyon it provided us with some fantastic photo opportunities but the highlight of the whole trip was Derek our pilot who made the trip fun and informative, also taking photos of us when down in the canyon, would definitely recommend when visiting the area😁

Please do not make the mistake we made and book tours with this sorry excuse for a company!!

We had booked well in advance for the flight and tour of the Grand Canyon. As advised by Papillon, we rang them to confirm our pick up 2 days before we had scheduled to go to the Grand Canyon for our first wedding anniversary. We were unfortunately informed (only when we rang them 2 days before the flight it should be noted) that the airplane would be in for maintenance that day and our trip was cancelled.

They initially said they had no other availability whilst we were in Vegas and therefore we requested a refund to try and book another tour instead. We were shocked to be informed that refunds take up to 2 weeks. This means they had $800 of our money and due to them not informing us, we couldn’t even book with a different company. This was just the beginning…

Begrudgingly, we continued with the refund. The extremely rude employee didn’t just ask for our debit card number to process the refund though but also the expiry date and the SECURITY CODE. When I questioned why on earth they would need those personal, security details to give us our own money back she shouted down the phone “OH. MY. GOD. THIS GUY THINKS I’M TRYING TO STEAL HIS MONEY!” Which was actually a genuine concern of mine given the details she had asked for. She then immediately put me on hold and then through to other member of their team.

Amazingly (or so we thought), this new employee magically found us a place on a flight the day after the original one.

Just 12 hours before we were supposed to leave, we got an email saying again that this second flight had also been cancelled… Again the short notice meant we were totally unable to book through a different provider and they still had a huge amount of our money. We believe this flight never actually existed and it was a ploy to pacify us.

We rang to get our refund sorted and whilst apparently being connected to a senior member of their team, they put us on hold with a looping automated message - forcing us to hang up.

We rang back (again, which being from England was costing us a lot in overseas phone calls) and the employee guaranteed us that a manager was working on our case and would ring us back within 1 hour (this would have been 11:30am). They also requested that we sent an email explaining the problems we had encountered.

We did not hear back from them (shock)… I had to send a follow up email the day after asking what was happening. Eventually, over 24hrs after they said they would get back to us, they offered us a chance of a free Vegas Night Flight. Brilliant you think? Not at all. They knew we left Vegas the day their insincere offer came through and therefore we would never be able to take this flight - hence why they didn’t reply with this offer when they had guaranteed us they would. Total joke and a total disgrace.

To top it all off, our refund actually has us $40 down due to currency fluctuations. So we paid $40 + more in phone calls to get cancelled on twice and ruin our honeymoon and anniversary. Not to mention the time we wasted dealing with their issues and rude employees. We are devastated.

DO NOT BOOK WITH THIS COMPANY!!! Shocking service, disgusting organisation and disgraceful customer care.

AVOID AVOID AVOID!!!

Helikoptertur i Page.
Fuldstændig fremragende tur på 50min. En super sød og informerende pilot. Fantastiske sights og ja; alle pengene værd.

Shambolic company,booked sunset tour with landing and champagne picnic..pilot forgot the champagne and picnic on our helicopter and we were sat with nothing for an hour in Grand Canyon whilst he helped with the other tours from their company. As you weren’t allowed to take a drink with you and we’d not eaten before it was a very hot and thirsty hour!! Final straw was being offered the other people’s leftovers. As I’d paid almost £1200 for the tour I found this insulting. Offered us champagne on return?? Not worth the money, staff are terrible and customer service is worse. Far better helicopter tours in vegas, do not use these!!

We booked this tour a month before our vacation. We were only in Vegas for 3 full days. We booked and paid $1200 for the early tour – 6am, so that we could be back early and have most of the day in Vegas. The night before the our tour I checked my emails and discovered that they woud now be collecting us at 12.20pm and not 6am as we had booked and paid for!!!. I phoned the company and spoke to their rep, who told me that the early tour was now fully booked!. I told him that we had booked this over a month ago but he said that there was now no room on the early tour. This messed up our few days in Vegas as we would now not be returning to Vegas till 8pm approx. and we would now loose a full day. We also heard of another couple who were waiting to be picked up at 8am but were phoned at 8.15am and told they would not be collected till 10am
They are responsible for this bad scheduling and booking. I have sent them two emails looking for some form of compensation for them messing up our stay in Vegas but this company will not even reply to these requests. Also their rep I spoke to on the phone sent an internal email to the supervisor in Boulder city in which he stated that we “should be handled with care”. What a truly obnoxious and despicable way for them to describe myself and my wife - once they had taken our money.
We also did not get a safety briefing in Boulder City airport
There are many other companies in Vegas running tours – use one of them

When visiting Grand Canyon West Rim and wanting a helicopter ride with river landing, be sure you are ready to forego your skywalk West rim visit because Papillon Helicopter can keep you waiting for 4 hours even though we were booked in for 11am as a group! And they will keep extending the time and keep you waiting without further updates and worst of all, you see them sending other clients on flight who came in later! And be ready that they will cancel your flight when they are unable to cope with the orders after waiting for 4 hours. Telling you nonchalantly that the pilots are finishing work and they will refund you the money! Depressingly disappointing after travelling 2.5hrs from Las Vegas and waited 4 hrs to get cancelled and missing my Skywalk!

We booked a family of 4 to ride the Papillon Helicopter at the Grand Canyon to see the North Rim for 30 miinutes. The staff were wonderful in getting us set up and our pilot Matthew did an excellent job in flying over and around the Grand Canyon and telling us the history. We recommend this to anyone visiting the Grand Canyon. A must see and experience!

Vi måtte aflyse vores forudbestilte tur. Vi havde pengene retur 2 dage efter, uden andet end god service undervejs.

What a great experience :) Unfortunately, just a short flight over Las Vegas - but better than nothing! Thanks, Jenny

my friend advised me to have a vacation in exotic Turkey and I dont regret about it. im not used to so hot climate but the attendance to tourists is great. highly recommend. great animation team! I liked Tamer (entertainment manager) and Masha (fitness animator) a lot! thanks
free of charge bevaregas)) great

I phoned Papillion Flights Las Vegas. A lady told me that only one fligth was possible the Next day, and that I had to pay the full Price. She was rather rude and I was charged the full Price from my VISA Card after 5 min.

The same day the flight should take place they cancelled the flight even though I was told that they only had 2 seats available for that fligt

Here 7 days later I have not seen my Money on my account, and that is not ok.

Best regards Ib Busk Nielsen, Denmark

The Heli trip was perfect , but keep in mind , that if you book a Heli trip from Crand Canyon West , they charge you an extra fee off $41 per person - entry fee to the reservate (!). And Papillon , they don't care , and they don't make it clear on the web-site, or in the email booking confirmation. What a surprise for a family of 5 - 225$ extra !