Parking.com - 2107 SANSOM STREET Avis 20

I used to park regularly at this garage; never again! They installed a computer system they don’t know how to use. They didn’t register my car correctly when I parked, and it took me 5 hours and long conversations with customer service to retrieve my car. Others were waiting for an hour for the valets to retrieve their cars; they apparently had inadequate information to find parked cars, and cars were lined up on the street for half an hour or more, because it took so long to register them. They should return to their old paper system!

Pre paid for a spot. Got there and they said garage was full. Tried to cancel it wouldn’t let me. Emailed support and submitted all info to them. Never heard back. Complete scam and waste of time

Very easy to get to and very easy to exit the garage. Go birds!

Would give zero if I could. Had a problem with my parking fee, called provider (2107 Sansom, PHL) several times to discuss. Left detailed, polite messages, never got the courtesy of a reply. Very disappointed. Beware!!

It was great to just drop off my vehicle and they parked it. I reserved a time and paid for it online. They brought my vehicle to me when I returned.

Ok on Sunday afternoon

It was good to know I had a spot guaranteed.

I was pleased with the cost and the attendants were very nice.

I like this parking lot and it's close to my job.The staff are very nice.

Charged for an oversize vehicle when my Nissan Frontier (17.5') is the same length as a Ford Mustang (17.5') because it's a pickup. Otherwise, valet parking only was a different experience.

The person who received the car upon arrival registered it with another brand and did not find it upon return and waited for us for 30 minutes while looking for it. Furthermore, for not looking at the data carefully, he wanted to charge us again.

So super easy and convenient!! The employee at the parking garage was super sweet and fast.

Quick and easy to make the online reservation. Fast in and out of the parking garage.

Apparently, when I dropped the car off, the attendant failed to enter the pre paid information into the ticket issuing system which led to some "discussion" on check out. I had to prove I had already pre paid (found the email on my phone) before they would release my car.

Update: they reached out to me and issued a refund. Good customer service follow-up.

I paid $16 for a closed garage and have yet to hear back from them.

The company provided fast and friendly service.

onsite emplyees had bad working attitude, poor communication skills, and insufficient operating experience.

Attendant at parking facility was rude and disrespectful. He had no knowledge of online payment. He tried to charge me more money from the pre order payment I paid up front online. Gave him printout of receipt and at first he didn't want to accept it. We had to explain to him about online purchase. Bad customer service

They went their way to make sure my car was safe I was traveling from NY with some of my products on the hood of my car they made sure that everything wasn’t touched thanks so much