Parking.com - Echelon at K Station Avis 16

This parking spot was a nightmare and a rip-off. I made a reservation online through their official website, but I had a hard time leaving the parking lot. I had to speak with an on-site agent over the phone to get out. A few days later, I received a bill demanding payment for the parking fee to avoid a citation.

I tried calling the company's customer service number, but all the agents I spoke with kept redirecting me to different contact numbers. Each caller claimed, “we are not in charge of this parking lot," which made the situation very frustrating. It was a stressful experience, and no one seemed able to assist me if any issues arose.

Ultimately, I was forced to pay the bill again, despite having already paid to avoid a citation. If you’re considering parking here, save yourself the trouble and avoid this lot. The customer service is useless, and they might charge you twice for the same parking session.

Every once in a while this happens to me. Im in a hurry and purchased a park pass for the day. The start time seems to be randomly defaulted. If I don't watch closely the start time is defaulted to after the time which I arrive. At this point the purchased pass is useless because when I leave and attempt to use the purchased pass they ask for the non-daily rate or hourly rate. It ends up cheaper to just use the ticket and pay the daily rate. I pay twice but it's cheaper then using the pass. I call to explain this and your customer service basically told I didn't know what I was talking about. A simple solution would be to not default the start or end times. I don't think I should have to pay twice

The gate did not open even though we scanned the ticket and than scanned the QR code . We had to call for assistance which , took way to long to get out of gate, due to one other person in front of us was also unable to exit , and then you have people waiting behind you at same time which makes it frustrating.
Other then that we like the location !

receipt didnt print and was stuck in garage and had to pay more to get out and still no receipt has been provided

Good value easy to use.

Directions to pay and which exit to use were contradictory

I really wish if someone was booking for more than 48 hrs they could be given in and out privileges considering there is very little parking around the area.

That’s the only reason why I gave it a 4. Other than that it’s breezy

The instructions when entering need to be better. Nowhere to scan until the exit gate. Then the scanner didn't work. The ticket machine couldn't scan the ticket, just kept spitting it out. Had to use the intercom twice just to get out. Very annoying.

Good pricing, fairly easy to reserve.

On this day I had a issue trying to pay for my parking with the outside pay kiosk. it wasn't reading my credit card. There seem to be a off and on problem with the upper outside kiosk.
Was sent a text with a link to pay for my parking on my phone.
Other then that the indoor parking is great.

App continues to not work or scan. Forced to pay and seek refund. Truly awful experience and service

Parking my vehicle was pretty easy I would say!

Could not get in with barcode, poor customer service, still waiting for help a day later.

Reserved for four days. One day, the entrance was closed and had to find an alternative. The another day, the machine rejected my coupon and I had to call to get the gate open.

I prepaid $14 to get a 24 hour spot and the checkout didn’t work so I had to pay another $44...

The process for receiving the discount voucher from our apartment was unclear. But we did receive the proper discount and the parking was adequate