Great execution on our order. From the time we researched and located partsfe.com to assist with a part, to the time we received the package, everything went well. We received our product in a timel... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Received an oven element in a too-flimsy box with a missing bolt tab at the end. A second element was received, bent beyond use, in same too-flimsy box model. A third element received, again bent, thi... Voir plus
L'entreprise a répondu
You are one of the few companies that carry what I was looking for. I submitted 2 separate E-mails requesting a receipt. No response. I clicked on a bar that read "Check Order Status or Print Invo... Voir plus
Sent me the wrong peices in a part then took almost 2 weeks to tell me they wanted the whole part back, I just sourced the correct pilot tubing for a valve from my local supply store. End result no cr... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A Destination for all Restaurant Equipment Parts, Food service parts with Best prices, Same day shipping & Excellent customer support.
Coordonnées de contact
700 Nicholas BLVD Suite 105, 60007, Elk Grove Village, Etats-Unis
- +1 866 863 0907
- contact@partsfe.com
- partsfe.com
4,0
Bien
214 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Part arrive as expected
Part arrive as expected. I was able to complete the repair of the Speed Oven a TurboChef Tornado!
30 décembre 2025
Réponse : partsfe.com
Thank you for the wonderful review! It’s great to hear your parts showed up fast and in good condition. We’re grateful for your business and hope to serve you again.
customer service was quick and reliable
29 octobre 2025
Réponse : partsfe.com
Thank you for the great feedback! We’re happy to hear our customer service was quick and reliable. We truly appreciate your support and hope to serve you again soon.
I chose PartsFe because they had the…
I chose PartsFe because they had the best value for shipping prices compared to other sites.
28 octobre 2025
Réponse : partsfe.com
Thank you for choosing Parts Fe! We’re so glad our shipping value stood out to you. We truly appreciate your support and hope to have the chance to serve you again soon.
Very Disappointed with PartsFe
I placed an order with PartsFe (Order #FE001017252) on October 19th, after confirming through their website and live chat that the items were in stock and ready to ship. Despite this, my order didn’t ship until October 30th — eleven days later. To make things worse, one of the parts arrived damaged and had to be returned.
I requested a replacement and was assured I’d receive an update by email. It’s now been weeks, and I still haven’t received any concrete information or shipping date. The customer service representative (“Olivia”) provided vague, copy-paste responses, with no real effort to resolve the issue or offer clear answers. Every reply was the same scripted line: “Our shipping department will update you via email.”
This kind of communication shows a complete lack of professionalism and accountability. Instead of providing a realistic timeline or alternative solutions (refund or replacement), the company leaves the customer waiting indefinitely — with no transparency at all.
As someone who regularly purchases parts for commercial kitchen equipment, I can say that companies like Parts Town or Webstaurant are far more reliable in both service and logistics. Unfortunately, PartsFe has shown poor follow-through, slow processing, and zero customer focus.
I will not be ordering from this company again, and I strongly advise others to avoid PartsFe if they value their time, money, and peace of mind.
30 octobre 2025
Avis spontané
Réponse : partsfe.com
We sincerely apologize for the inconvenience caused and appreciate your review we can see that you have placed the order for 2 qty for the respective part. And we can see that one qty has been delivered to you and one was damaged in the transit.
Since this has been damaged with the carrier we have been closely monitoring this case with the them, And to let you know usually damage claims it takes upto 8 - 10 business days to get an exact update / confirmation on the claim.
Any how we were ready to process the replacement for you without any further delay, But unfortunately the part was out of stock with the lead time of 9 business days, And we have also sent you an email requesting the time to process the replacement but there was no response from your end.
Since we we were unable to process the replacement at the moment we are ready provide you with the refund for the part which was damaged in the transit. To get an exact confirmation on the replacement or refund our support team will be reaching out to you tomorrow in the business hours.
Exact product as stated
Exact product as stated, reasonable pricing and shipping cost. Packed well and arrived in great condition.
22 octobre 2025
They took money on online order…never shipped
They took money on online order…never sent out part ordered…when I called them two weeks later.. they said that part was no longer available… And that they had a replacement that was five times more amount of money. I asked him why I had not heard that… I believe this is a scam… I did get my refund… But I had to call them.
21 octobre 2025
Avis spontané
Réponse : partsfe.com
Thank you for your review, and we sincerely apologize for the inconvenience. We value your patience and have made improvements based on your feedback. We’d love the opportunity to serve you better next time.
The part I ordered came quickly and it…
The part I ordered came quickly and it was an exact fit.
22 octobre 2025
I was informed a part would fit a…
I was informed a part would fit a product so I ordered it. It, however, does not fit. I emailed about returning it on 10/23 and haven't received any information back.
13 octobre 2025
Réponse : partsfe.com
We’ve reviewed your order and emails and wanted to clarify a few things. It looks like your inquiries were regarding part numbers AS-75000063 and AS-S3009X, but we didn’t receive the model or serial number for your equipment. Without that info, it’s difficult for us to suggest the correct part.
Regarding your email sent on 10/23/2025, it seems it went to the Junk folder. We did receive your follow-up on 10/30/2025 requesting the return thank you for sending it again. Once we received it, our team reviewed the eligibility and provided the RMA number along with instructions to return the part.
We appreciate your patience and are happy to assist further if you need any help with finding the correct part.
Struggled to find the correct part on…
Struggled to find the correct part on other websites. SO EASY to get the correct part and fast shipping
17 octobre 2025
Réponse : partsfe.com
So happy to know our site made finding the right part easy! We appreciate your feedback and can’t wait to help with your next order.
Decent support but parts took four…
Decent support but parts took four times as long as they said to arrive
Parts town is a few dollars more expensive but parts arrive on time
Do not recommend partsfe
24 octobre 2025
Avis spontané
Réponse : partsfe.com
We appreciate you sharing your experience! Sorry for the delay we’re working hard to speed things up. We’d love another chance to serve you better next time.
Paid for overnight freight and order…
Paid for overnight freight and order didn’t process or ship for 3 days. Shipping on a Friday which resulted in not having part til Monday. Will not be ordering from you again
3 octobre 2025
Réponse : partsfe.com
Could you please let us know if you’ve reached out to us or reported this issue through any channel?If not, kindly contact us at contact@partsfe.com and our team will be happy to assist you.
You guys are full of info
You guys are full of info, I didn't know what was the right part and looking on your resources I found it. Thank you.
24 septembre 2025
Réponse : partsfe.com
We're so glad our resources helped you find the right part! Thanks for the kind words feel free to order with us again anytime you need help!
Good Service
27 août 2025
Réponse : partsfe.com
Thank you for the great review! We’re glad you received excellent service. We look forward to your next order with us!
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