Ladri. Ho provato a pagare per un unico fast track su Linate pagando 7.90, mi sono trovato con un addebito di 39,90 per un abbonamento (mai sottoscritto) che rilascia servizi inesistenti. Tra l’altro... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I am changing my review to a 3 because i did email this company and they have issued a refund. I do feel its a 3 because I do think its misleading to sign people up to when they think they are just b... Voir plus
L'entreprise a répondu
I bought a couple of fast track passes for myself and my partner for our flight home. I checked my bank account the next day only to find Passfly had taken out a further £34.79! Having checked Trustpi... Voir plus
L'entreprise a répondu
Approved a 10 EUR 1-off charge for fast-track at Bucharest Airport in February. This fast-track was unable to be fulfilled and so was sent a note informing me I would be refunded. Turns out... Voir plus
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1,7
Mauvais
26 avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Absolute scam
Absolute scam. Cancels your booking immediately then signs you up to a monthly subscription you had no idea you took out! Avoid at all costs
28 novembre 2025
Avis spontané
Réponse : Passfly
Hello,
We completely understand your frustration and the seriousness of your concern. However, we want to clarify that Passfly is not a scam and we never enroll users in subscriptions without their consent.
👉 Any subscription or payment that appears unexpected is usually linked to a trial period or booking confirmation that requires a voluntary action to activate. These trials are designed to allow users to test the service before committing.
Regarding your situation:
We never access your full payment information
Payments are processed by secure and certified providers
No charges are made without user authorization
We invite you to contact our customer service directly so we can:
investigate your account and booking,
provide a clear explanation,
resolve the situation promptly if needed.
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
After speaking with us, many users realize that the issue was a misunderstanding or an unintentional activation of a trial, and choose to update their review. We hope to clarify the situation with you as well.
This website operates as a scam
This website operates as a scam. It automatically enrolls users into a subscription without clear consent, and when a refund is requested, they refuse by claiming it is “company policy” that payments are non-refundable. This practice is deceptive and misleading
19 décembre 2025
Avis spontané
Réponse : Passfly
Hello,
We’re very sorry to hear about your experience and understand your frustration regarding the subscription and refund issues.
At Passfly.co, we want to clarify that the service is not a scam. Subscriptions are activated only after a trial period, which allows users to test the service before committing. All terms, including pricing and trial duration, are clearly outlined in our terms and conditions.
It seems there may have been a misunderstanding or technical issue with your account. Our customer support team is available to review your case and provide a solution, including a refund if applicable.
Please contact us directly so we can resolve this matter promptly:
📧 contact@passfly.co
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
We hope to clarify the situation and restore your confidence in our service. Once the issue is resolved, we would appreciate it if you could consider updating your review.
Kind regards,
The Passfly.co Team
Textbook scam
Textbook scam. I registered to try and book a fast track for an airport, they eventually cancelled the fas track and refunded me, but continued to charge subscription fee ( that was extremely well hidden if present at all during refistration). Absolute scam - never use
10 novembre 2025
Avis spontané
Réponse : Passfly
Hello,
We are very sorry to hear about your experience and understand your frustration regarding the subscription charges.
Please note that Passfly offers a trial period allowing users to test the service before any monthly subscription commitment. Information about pricing, the trial period, and cancellation terms is provided during registration and in our terms of use. We sincerely regret if these details were not sufficiently clear.
Your situation deserves careful attention, and our priority is to review your account and provide an appropriate solution, including assistance with subscription issues or any refund if necessary.
Please contact our customer support to clarify and resolve this matter promptly:
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
📧 contact@passfly.co
We remain at your disposal to ensure a transparent and satisfactory resolution.
Best regards,
The Passfly Team
Issued two passes that didn’t work
Issued two passes that didn’t work. Then had the temerity to say I didn’t download them properly. We to ask for a refund to be told they don’t offer refund! Also they sign you up to a 29.99 a month subscription In the small print SCAM! Going through my bank now to chargeback the money for the passes. AVOID
5 décembre 2025
Avis spontané
Réponse : Passfly
Dear customer,
We’re truly sorry to read about your experience and we completely understand your frustration. Please rest assured that our team never wants any customer to feel misled or unsupported.
Regarding the subscription, our service always includes a clear trial period, allowing users to test the platform before any commitment. No charge is applied if the trial is cancelled on time, and we never activate a plan without prior acceptance during the signup steps.
As for the passes, we would really like to investigate what happened and assist you directly. In many cases, issues come from incomplete downloads or incompatible wallet apps, but we’re committed to finding a solution for you — including reissuing the passes if needed.
Our support team is available to help you personally:
📞 +33 1 89 86 62 37 (Monday–Friday, 9:00–18:00)
📧 contact@passfly.co
Please contact us so we can resolve this quickly for you.
Thank you for giving us the opportunity to improve your experience.
Stay away!
Stay away!
Same thing happened me as above, tried to get fast pass security. They couldn’t provide me with them and then charged a subscription charge which wasn’t communicated ans all emails were in French too so I couldn’t understand any of them! Definately wouldn’t recommend
24 novembre 2025
Avis spontané
Réponse : Passfly
Hello,
We’re very sorry to hear about your experience and completely understand your frustration.
Our service includes a trial period, allowing users to test the platform before any subscription begins. Subscriptions are never activated without confirmation, but we understand that this may not have been clear in your case. We also apologize for any communication issues due to language.
To resolve your situation and clarify your account, please contact our support team directly:
📞 +33 1 89 86 62 37 (Monday – Friday, 9:00 – 18:00)
📧 contact@passfly.co
We are here to review your case and ensure a fair resolution.
Stay well away!!!
Stay well away!!!
Signed me up for a subscription I never purchased and tried to charge a monthly price I never agreed to.
Robbers!
17 novembre 2025
Avis spontané
Réponse : Passfly
Hello,
We are very sorry to hear about your experience. Our service includes a trial period that allows users to test the platform before any subscription is activated, ensuring no charges are applied without explicit consent.
It seems there may have been some confusion, and we would like to review your case personally to clarify the subscription and assist you. Please contact our support team directly so we can resolve this as quickly as possible:
📞 +33 1 89 86 62 37 (Monday – Friday, 9:00 – 18:00)
📧 contact@passfly.co
We are committed to providing a prompt and transparent resolution.
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