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Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and well-being of its membership. With more than $9 billion in assets, Patelco empowers its 500,000 members with personalized solutions, financial advisors, expertise, and financial products like free checking and savings accounts with better rates and fewer fees. Patelco has received numerous multi-year awards for excellence from leading consumer and business organizations, including Newsweek's America's Best Regional Banks and Credit Unions and Bankrate's Best Credit Unions, and was named a Best-In-State Credit Union in 2025 by Forbes. Founded in 1936, we are proud to serve communities across Northern California with a branch or atm near you.
Etats-Unis
2,8
6 avis
N'a pas répondu aux avis négatifs
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I'd be very careful with this company. They claimed that they mailed a refund check to me, but they didn't. They didn't have a tracking number or anything. Yet, they can see that the check has not been cashed. To correct this, they want me to get something notarized which will not even be worth the money they owe me. Not an honest company. You have been warned. I am sure the money owed to me is going into their pockets.
I joined Patelco before the pandemic having switched from San Francisco Federal Credit Union. I am happy to say I am a very satisfied/happy member. I have never had any discrepancies with my account and on the occasion when my account was compromised, I felt as though Patelco had my back. I love the fact that there are no fees, and my questions are promptly responded to.
Their IT system is AWFUL. I am in the process of moving to TechCU (who provides international wire transfers, PATELCO do NOT) and I have been trying for a week to set up TechCU as a transferee. Every time it fails with a message "Oh no, that didn't work. Try again later". So I tried repeatedly to set it up manually. Same result. I called their Online Banking Support and they were USELESS. Avoid these incompetents.!!
Was a member since late 1980. Just closed my account. IT department has suffered from incompetent technical personnel and poor management the last decade. Latest incident confirms this.
Patelco has gone a full 24 hours with no communication about what is happening to them. They are sending canned responses and have not sent out emails to the members. People are finding out because of social media. What happened to the best bank ever? The problem is it's still a bank.
I have been banking with Patelco for more than two decades and they have never done me wrong! I use to back with Wells Fargo, but they ended up costing me big time. Patelco not only has great rates, their staff in the branches and on the phone are great. They have been really good about keeping my accounts secure as well. I love working with them!
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