PatioDepot.com Avis 135

Item I ordered was not in stock and was backordered for a month.... at least that's what they said when I called to inquire why it had not shipped. Their website had stated it would ship within 5 days They never reached out to let me know. I had to call them to find out Requested a cancellation and refund. At least they issued the refund promptly.

I ordered the umbrellas and received them in 2 days! very impress with the service.

We had a warranty issue with an outdoor Umbrella we purchased last year for $120. The warranty was honored, but Patio Depot insisted upon a $70 shipping fee in order to receive a replacement umbrella. The warranty language on their website does not state that a shipping fee will be charged for the warranty to be honored. I feel that this is an unfair hidden charge for the warranty.

Placed order and it took 2 days for them to tell me it was out of stock. Website is still not saying it’s out of stock.

Shipment and ordering was quick and well packaged. Good quality. The color was not exact as represented in photos. Ordered yellow which looked more chartreuse but is actually butter yellow.

Our first patio umbrella broke! They replaced it and we only had to pay $50 for shipping. It was cheaper than shipping it ourselves.

Believe my patio order is on back-order, but have not received any update from PatioDepot yet.

I own an estate rental in Palm Springs with 8 bedrooms. I’m very picky and expect Hotel Quality Plus.

These are beautiful. Nicer than I expected. Excellent coloring, mod design but very correct. Thick cushions in dark blue Solaris fabric. Designer!

Will look amazing at Casa Grande!

The customer service was great. I thought we would receive an email when the umbrella shipped with an expected delivery date. That didn't happen but the umbrella arrived timely and in good condition.

Our experience was very positive, The staff was very helpful,

thank you patio depot for your amazing service and for such a quick shipping!
love my new outdoor umbrella

Order shipped the same day and arrived quickly. Great service!

I received my order today.

Seems like a quality piece, as it should be for the price. I have not installed yet, so we'll see.
Delivery was very professional.

Great umbrella. Came as advertised.

I had such high hopes!

The three umbrellas I ordered are quite nice, appear to be high quality and arrived in a reasonable amount off time. The offset imbrella’s bix arrived damaged without hardware, but Customer Service sent replacements right away.

They have been on the deck from late Spring through early Autumn.

They were advertised as water repellent, which was an important feature for us as I wanted to protect the patio cushions. They were clearly water repellent at the beginning of the season, but not by the end of the summer season.

An equally important feature for us was the fact that they are advertised as UV resistant, sun proof and fade proof. We use black umbrellas and cheaper ones fade in just one season. Unfortunately, so did these. They are now a very faded black, looking more like a medium gray.

Nice umbrellas, but failed in two important areas.

Our umbrella arrived in the wrong color, green instead of grey. Regarding the color designation on the box-Gr- I could understand why someone grabbed the wrong one. I called customer service and they went over and beyond to correct the mistake. The 9' tilt umbrella is excellent quality and we are very happy with our purchase.