PatioHQ Avis 

Quality of items received is horrendous. The pillows are 3/4 full. They stated on the order I would receive foam inserts. They filled it with the cheapest pillow fluff. Not foam at all. There are strings all over the pillows as if the sewing was done cheaply. They won’t offer me a full refund. They are stating they can give me a refund for the inserts. These were custom pillow sizes. I can’t go buy new inserts.

While the ordering process was good, the cushions are not at all firm and I'm quite disappointed.

I would give no stars if possible. Do not attempt to do business with these people. Ordering is easy, but the buck stops there. Customer support is NON EXISTENT!! You will get the most ridiculous reasons why you can not speak with a service representative to help with any issue you may have with status and delivery. I was forced to start a dispute with my credit card because it was clear that this business does not deserve my business.

I ordered cushions for an outdoor sofa and received a nice cushion for the seat but sad and understuffed cushions for the back. I sent pictures and was promised replacement inserts for the back cushions but they never arrived and every time I inquired about them I got either an extremely long hold on the phone with no one picking up or an email message like "your case is already with the feedback team who have issued a reship for your order." Despite such messages, I can't get an update, a tracking number and nothing has arrived. At first I was very impressed with their customer service but now I am very disappointed. It's so weird and shady, why promise a solution if it they're not going to follow through?

The image is on the website did not provide a realistic snapshot of the fabric. Also, the cushion arrived significantly later than was promised with poor communication about the change.

I ordered 8 cushions for my chairs. Received 4. When I enquirer about tracking info for the remaining 4, customer service said they would email tracking info. That was 4 days ago.

Custom made is impressive, easy to order, very good quality, colors are spot on, not too long of a wait, kept abreast of the progress, delivery was professional

The back cushion is not 4 inch foam.
It's soft material.
Please resend small back cushion with Firm foam like the other one

My error but I thought I was ordering cushions not just covers… pretty expensive for just the cover

The schedule was exact. The covers are beautiful but thin. They seem to be put together very well. I had them add ties. Why wouldn’t you? Our last set from another company didn’t have them….constant adjusting.

The patio HQ website was easy and convenient to use. When I received my patio cushions within a reasonable time, three of them looked great, but two of them seem to be understuffed. And the last one is inconsistently stuffed. The color is great and the size is perfect.

I’m actually not sure this company is a scam or not. I was led to believe upon ordering that I could expect receipt of shipment 4 days ago. When trying to contact the company via phone ( have spent entirely too much time in the que 4,3,2,1,1,1,1… on and on) there is no person answering. Ever.
I have had zero contact from them since ordering and I will have to call cc company to reverse charges if I don’t hear from them soon.
This seemed like a decent company - i am disappointed the customer service seems non existent.

Edit: they reached out to me today to give me an update and expected ship date. Which is all I wanted. I appreciate the contact.

Horrible customer service. My order has an arrival date that is not possible since it is still in production two weeks later. Attempted to reach them via phone, email and chat. Phone gets me to position 1 them bumps me back to position 3 or 4. No reply to email or website chat. I am likely going to contact my cc company and reverse the charge.

Absolutely terrible customer service and communication! I placed an order in March that was due here at the beginning of April. When I hadn’t heard about it shipping yet I checked in on the order to see what was going on. It was then that I saw that they had messaged me with a question. I never got an email
Notification that they had a question. They never called. The order was then due to arrive before the 20th and still no cushion. I have tried to call and to use the chat feature. No one answered the phone after 30 minutes on hold. And after an hour with no answer on the chat I went and did something else. When I came Back they said because I hadn’t answered they had ended the chat….
This is a scam!! Do not order from this company!

Edited to add: you NEVER called me!! I didn’t receive an email about the first issue. It wasn’t until I went to check that I saw the message!! And it was I who called to verify that the NEW delivery date was accurate!! And yet STILL the item was not only not shipped when promised it wasn’t even completed by the date it was due to arrive!!
It wasn’t until after I wrote reviews and messaged the company on Instagram that I got a reply!! I have asked for
A full refund which they say should
Arrive within a week. They also have requested that I change my reviews since they issued me a refund.

Great cushion with perfect fabric and dimensions

Frames arrived close to time promised, missing hardware, missing wood trim, missing thread inserts for bolts, and back of frame was bent to the point that it couldn't be used. Cushions did not arrive, and there is no tracking information. Contacted customer service and they cannot give me any information, stated someone would be in touch in 1-2 days.

Poor quality items and still waiting to hear back from customer service. Very disappointing.

The lounge cushion upper panel fabric runs opposite way on the sides. The cushions do not match, also the seems are stretched , threads showing, tells me No Quality Control, and when I called, no manager was told 24 to 48 hours call back, and it’s over 72 hours and no call back. This is a poor business ripping people off with the price they charge. Never again will they get my business.

You have very high-quality products and I intend to buy from you again. However, I was very disappointed when I was not able to return items that I had incorrectly measured. I certainly understand, given these are custom made, but I do think you would have been able to re-sell. That said, I recommend that you emphasize (i.e., in big bold) that most items are non-returnable, given they are custom manufactured.