Logo de UK-Patioslife
Visiter le site web

UK-Patioslife  Avis 

12
•
TrustScore 3.5 sur 5

3,4

Écrire un avisVisiter le site web
Écrire un avis

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Coordonnées de contact

3,4

Moyen

TrustScore 3.5 sur 5

12 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,4

Tous les avis

(12)

12 avis reçus au cours des 12 derniers mois

Écrire un avis

Nous vérifions les avis

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

I placed a significant order with…

I placed a significant order with Patiolife.uk, which has been paid for in full. Since then I have received no further communication from the company, despite multiple attempts to follow up by both email and telephone. Calls go unanswered and emails receive no response.
This is a completely unacceptable standard of service. I have paid for goods that have not been delivered, and the company has made no effort to explain the delay, provide a revised timeline, or offer a refund. Based on my experience, I believe this pattern of behaviour warrants investigation by the relevant authorities, including Trading Standards, the Advertising Standards Authority and Citizens Advice consumer service, to determine whether other customers have been affected in the same way.
I would urge anyone considering placing an order with this company to proceed with extreme caution.

9 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

No contact details

I have only recently placed an order but the confirmation email said if you need the item quickly to email them and they would try and get it to me sooner. I tried that and have had no confirmation that my email has even been received or that they are looking into the query. I have tried the contact number and it just cuts off. That's ringing alarm bells to me. After reading other reviews I am extremely worried it may be a scam. I wanted the parasol asap as a relative is convalescing at my home and would like to sit in the shade in the garden. Not a good experience so far.

14 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Extremely Poor Service

#UKP122808 I Ordered and paid but was mislead on delivery times, very poor communication, do not answer emails and no contact telephone, would not recommend ordering from this company

1 juillet 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear Claire,

We’re very sorry to read this and understand why you feel disappointed.

You placed your order expecting clearer delivery information, and we’re sorry that the updates you received did not match what you had expected at the time of purchase. We also apologise that your emails were not answered quickly enough. That should not have left you feeling ignored or unsure about your order.

We have noted your order details and will review the communication history carefully. Our team will contact you directly with a clear update and the next steps as soon as possible.

Warm regards,
The Patioslife Team

Noté 5 sur 5 étoiles

Garden Parasol - large

Ordered a round parasol, unfortunately was out of stock, so changed to a square one. We were hoping to get delivery by the Saturday and they said they would try. Delivery came Friday! The parasol is perfect for our needs and actually is better being square. It is sturdy and well made. Very happy. Would purchase again, good value.

3 juillet 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear Judith,

Thank you for sharing this with us.

We’re really pleased to hear that the square parasol worked out so well in the end, especially after your original choice was out of stock. It’s great that the delivery arrived by Friday and that the parasol turned out to be such a good fit for your garden.

We’re glad you’re happy with the quality, sturdiness and value, and we’d be delighted to welcome you back again in the future.

Warm regards,
The Patioslife Team

Noté 1 sur 5 étoiles

This is the second review I have…

This is the second review I have written about this dreadful company. Their email responses are all AI generated (some sent in the early hours of the morning), and all they do is offer money off instead of processing my refund of £380, which I have now asked for MULTIPLE TIMES. Still no sign of the money back in my account. Please avoid using Patioslife.uk at all costs (and don't confuse it with Patio-Life.co.uk which is a genuine company doing genuine business as far as I can tell).

10 juillet 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear C Raven,

We’re very sorry that you’ve had to come back and leave a second review.

We understand how frustrating it must feel to keep asking for the same issue to be dealt with and not feel that your messages are being properly answered. Our replies should have been clearer, more personal, and more focused on the actual concern you raised.

We will now review your full email history and handle this under one dedicated case, so the previous messages, your request, and any updates are checked together rather than dealt with separately.

If you have not already done so, please also share your order details through Trustpilot’s information request so we can make sure we are matching this review to the correct order and follow up with you directly.

Warm regards,
The Patioslife Team

Noté 1 sur 5 étoiles

Appalling service

Appalling service. Very late delivery with no comms until I chased. Very happy to take payment but as soon as it has been completed I get information about delays which the company knew about at the point of order and
is completely against what their delivery states on the website. Still waiting for delivery and updated comms, order date was 28th June with a 3-5 working day delivery. Really frustrating

8 juillet 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear James,

We’re sorry to hear this.

A late delivery is frustrating enough, but we understand that not receiving clear updates along the way makes the experience feel even worse. You should have been kept better informed, and we apologise that our communication was not good enough in this case.

We’d like to look into what happened with your order and follow up properly. If you could share your order details through Trustpilot’s information request, our team will check the delivery history and previous messages as soon as possible.

Warm regards,
The Patioslife Team

Noté 5 sur 5 étoiles

Very helpful when we needed a parasol…

Very helpful when we needed a parasol at short notice. The one we wanted wasn’t immediately available but they very quickly found a replacement which we are really happy with.

25 juin 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Hi Rachel,

Thank you for your lovely feedback.

We’re really glad our team could help you quickly when you needed a parasol at short notice. It’s great to hear that the replacement option worked out well and that you’re really happy with it.

Thank you again for choosing Patioslife — we truly appreciate your support.

Warm regards,
Patioslife Customer Support Team

Noté 5 sur 5 étoiles

I have a very small decking but cannot…

I have a very small decking but cannot sit in direct sun. We had a concern about if the cantilever parasol would work in such a small area.
The support staff could not have been more helpful and we were in touch numerous times.
Being almost 80years old this was not a straightforward installation. The help that they gave me was above and beyond any normal setup.
Now we have the parasol up and working my wife and I couldn't be happier with the product and despite our small decking is working wonderfully.
I would recommend the product and the management to anyone who is looking for a cantilever parasol in a small area.

28 mai 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Hi David,

Thank you so much for such a kind and thoughtful review.

We’re really pleased to hear that the cantilever parasol has worked so well for your smaller decking area, and that you and your wife are now able to enjoy the space comfortably without sitting in direct sun.

It also means a great deal to know that our support team was able to help you through the setup and make the process easier. Your kind words about the service and product are truly appreciated.

Thank you again for your recommendation and for choosing Patioslife. We hope you both enjoy many relaxing moments outdoors with your new parasol.

Warm regards,
Patioslife Customer Support Team

Noté 5 sur 5 étoiles

Quality products and simple to assemble

Large choice of canopies and one of the few that offered very large parasols. Managed to purchase when there was a discount available and all round the experience from purchase to delivery was excellent. Warranty offered as well which I personally always look for, so that was another big plus point in my choice to purchase from them. The parasol was easy to fully construct and it was up in no time. Love the integral lights which look great and do actually give off a lot of light in the dark.

11 mai 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear Sharon,

Thank you so much for your wonderful feedback.

We are delighted to hear that you had an excellent experience from purchase to delivery, and that you are happy with the size options, warranty, easy assembly, and built-in lights.

It is great to know that the parasol was set up quickly and that the lights look beautiful while also providing plenty of brightness in the evening.

We truly appreciate your support and hope you enjoy many lovely moments under your new parasol.

Warm regards,
Patioslife Customer Support Team

Noté 5 sur 5 étoiles

Product arrived on time and is exactly…

Product arrived on time and is exactly as we had hoped for. Quality is great so far and have been offered an extra years warranty (I think it may be 5 years warranty already). Well pleased with the process.

24 juin 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear Annette,

Thank you so much for your kind feedback.

We are delighted to hear that your product arrived on time and was exactly what you had hoped for. It is also wonderful to know that you are pleased with the quality and the overall purchase experience.

We truly appreciate your support and hope you enjoy your product for many years to come.

Warm regards,
Patioslife Customer Support Team

Noté 5 sur 5 étoiles

Probably the best on the market.

Having reviewed on line various models I went for the collapsible cantilever style with a base and I am not disappointed one bit.

In fact I'm very impressed with the simplistic operation of opening and closing, the size of the cover area and the flexibility of numerous positions.

24 juin 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear Ian,

Thank you so much for your kind feedback.

We are delighted to hear that you are impressed with your cantilever umbrella and base, especially the easy opening and closing, generous shade coverage, and flexible positioning.

We truly appreciate your support and hope you enjoy many comfortable moments outdoors.

Warm regards,
Patioslife Customer Support Team

Noté 5 sur 5 étoiles

Much needed shade

After much research, and having go through multiple parasols over the years we decided to go for a cantilever style.
Patioslife had a great range, plenty of choice, and we hoped would be a great product too.

We have NOT been disappointed. It has made our external furniture now usable in the heat as it provides with its canopy total cover over the seat and table.

Delivery was quick, two bits for us which came on different days, but it was also easy to assemble, and then fill the base with water to give added support as well. The base arrived on day 1 and the parasol on day two.

Assembly was just putting in some bolts/allen keys, and then lifting the parasol into place. Magic.

Love the operation of the cantilever, so simple, but also the way you can rotate the arm as well is a clever yet simple design an process.

Thanks again - a very happy customer in Cornwall.

R&J

24 juin 2026
Avis spontané
Logo de UK-Patioslife

Réponse de UK-Patioslife

Dear R&J,

Thank you so much for taking the time to share such detailed and thoughtful feedback.

We are absolutely delighted to hear that, after researching different options and trying multiple parasols over the years, you chose Patioslife and have been so pleased with your cantilever parasol. It is wonderful to know that it now makes your outdoor furniture much more comfortable and usable in the heat, especially by providing full shade over both the seating area and table.

We are also very pleased that the delivery went smoothly, even with the base and parasol arriving on separate days, and that the assembly process was straightforward for you. It is great to hear that you found the operation simple, the base practical to fill, and the rotating cantilever arm both clever and easy to use.

Your comments mean a great deal to us, and we truly appreciate your support. We hope you enjoy many relaxing and shaded moments outdoors in Cornwall.

Warm regards,
Patioslife Customer Support Team

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus