Pavers Avis 

Very comfortable delighted with them

I bought a pair of slippers for my elder client and she was delighted with them

Just bought 2pairs of shoes great I always buy my shoes and boots from them great recommend to any one

Perfect fit for my dad thank you

Best footware I have ever had on my feet.

My boots are very comfortable, an excellent fit and arrived quickly. Thank you.

My shoes arrived quickly. I love them, true to colour and size. Very comfortable.

Courteous service & painless return of refund having ordered wrong size. Right size received promptly

Fantastic selection of shoes,boots and trainers,great staff who couldn’t have been more helpful and friendly. A very enjoyable visit, extremely happy with my purchase

This company always use Evri who as we all know have a terrible reputation for losing parcels. I ordered from Pavers and my parcel was lost. To give them the benefit of the doubt I placed another order and paid for next day delivery thinking this would be with a decent courier, apparently not ! Again it went to Evri. So 5 days later my parcel is still at an Evri depot with no delivery date. I will not use Pavers again until they ditch Evri and use a responsible courier 😡

i went tp pavers crew hill the member of staff very helpful and i got the shoe wide fitting well done thank you tony mbe the shop very bright and tidy well done

I ordered some boots online for my mother's birthday present. However this was over a month ago and I still do not have them. Apparently Evri have lost them at there depot however when I contacted Pavers for a refund and could show I genuinely didn't have my goods I was completely ignored.

I bought some ladies trainers slip ins , in the sale really great price, but they were too big , so i sent them back and ordered a size smaller , this was all done in a few days , i received my new pair and my refund all in about 4 days excellent thank you pavers.sue cooper.

Well Packaged. Good Quality Product. One negative was very slow shipping from the company.

Katie made it very clear entertaining

I ordered a pair of white pumps, I received them last week (week commencing 12th of Jan 26). I was in a bit of a rush to leave the house so I quickly opened the box, they looked fine. I decided to wear them on Saturday the 17th of Jan. I took them out of the box and noticed just how grubby they really are. The souls are dirty, the inners dirty and there is a stain on one of the pumps laces. These had clearly not been checked out before sending them to me. I am very disappointed with the service. These pumps are clearly second hand

I ordered a pair of shoes online, im currently trying to return them its been days, there phone service is not available.

im waiting days for an email reply from them, there customer service is not replying at all to any forms of contact.

I purchased two pairs of Skechers at the Paver’s MetroCentre store on 27/11/25.

It was only when I got home that I realised I’d been overcharged. Both pairs of shoes were discounted but only one discount was applied at the till and is not realised until later.

I emailed Pavers and waited a good time for a reply. I followed up with another email and after another while, they asked for an image of my receipt.

I sent this in explaining again that I’d not been allocated the discount on offer for one of the two pairs of shoes purchased, identifying which one. After another wait they then said they wanted a picture of the tags on the shoes I’d been overcharged on to show they were discounted.

I’m a reasonable person, but that was a mickey take. Who keeps the tags off their shoes? It was almost 4 weeks before they asked for the receipt. Why not ask then for the additional evidence? Is because they do not care about customers.

Result is that Paver’s won’t accept the claim and have lost at least one regular customer.

I was given a pair of Pavers slippers by my late brother in July 2025, (he passed away in end October), within 3 month the slippers were falling apart, the PVC was separating from the upper, the slippers were,
Full Slippers - Brown Cost £44.00
REF: QING40026 ORDER CODE: 326 476
so as you can imagine, I contacted Pavers, by email, and explained they were a gift from my late brother, they asked me for a receipt, where and when they were purchased, I let them know, I did not have that information, as they were a gift from my deceased brother, so they sent me another email asking for the purchase details ect, (sent by a different person), I also sent them pictures of the slippers, so they could see that the slippers were disintegrating, I am disgusted they are being so insensitive, for the sake of (NOW ON SALE) down to £15.00.
What a terrible company, again all they care about is the profit line, no sympathy the fact I lost my brother.
I would advise any potential buyers of shoes, boots, bags or slippers, save your money, and spend it with a company, who can show compassion, not asking stupid questions or requests, that I cannot fulfil, and I have explained it to Pavers on 2 separate emails.
Last correspondence was 18th Nov 2025 due to ill health.

Bought 3 pairs of pavers last year 2 brown 1 black wore the black ones several times then earlier in year wore them at a funeral and the upper separated from the sole glue had dissintergrated, just got the brown ones out to wear for winter and same thing has happened to both pairs not even wore them, got other shoes iv had for years [ not pavers) and they are all good so it's obviously poor quality glue ,I'm not messing about trying to do anything about it as iv had them for 18 month so iv binned them, but come on this is disgusting never had this with any other shoes only pavers