Pavers Avis 

The pavers store that i went in at Trentham gardens was excellent in there customer service as my feet are very difficult shape and size . The assistant was very helpful in bringing me several pairs of shoes to try on and nothing was too much trouble for her , so eventually found what i was looking for .

Pavers at Northampton Garden Centre are rude. Never going again. Baring in mind you have 45 days in which to return your goods they won’t exchange them . Yes I had worn them for 4 hours and obviously taken off the tag to wear them, that was not in the returns policy apparently, they need to be not even worn in the house to break them in for 4 hours and tags still on to return them. And even though you were sent an email receipt your emails can’t be looked up on the system.

What amazing staff they have at Boundary Mill. After a last minute catastrophe with my mom needing some new shoes for a wedding abroad after her last pair seemed too big, we rushed to the Walsall store. We spent a while picking out and trying on many pairs of shoes when Gurmit, a lovely sales assistant, came over offering some much needed support. She was so kind and helpful during the whole search and my mom left the store with a pair of shoes she loved! She even found another comfy pair that she took home too with the help of Gurmit's personal recommendation. Thank you so much 😊

Order a pair of shoes in grey have got the same ones in white ( which I bought from shop in York) so I thought I knew what I was getting when they came it's obviously that they have been worn, the soles are dirty there are marks inside, and one has got something sticky and dirty on back, sent email, sent photos of them still no human has e-mailed me back yet, rubbish customer service, They need to sort their service out if they want people to carry on buying from them.

Last week my elderly mother and I visited Boundary Mill at Walsall. We received excellent service from Steph who was patient and considerate. She looked for suitable styles and sizes, and although the style and size of the shoes Mum liked were unavailable in store, Steph was able to show us how to order online. The shoes have now been ordered. Thank you Steph.

Bought as a gift. Beautiful trainers loved by my sister. They have a slight platform built in and are really comfortable for daily wear. Ideal for dress up or casual wear.

I bought a pair of Pavers sandals for £40 last year and used them for a few months in the Summer. This year I got them out but soon had the heel begin to detach from the front of the right sandal. I took them back to the store under guarantee (less than 1 year) wuth the receipt. The Store Manager was called and said that their guarantee was only for 45 days and refused to repair, exchange or refund them. I pointed out that a manufacturing defect was covered for longer than 45 days though. She suggested phoning their head office (number on the back of the bill) which I did. Head Office phoned the Store Manager while I was put on hold, but decided to back the Store Manager's decision. All Paver employees were unfailingly polite, but I'm left with a left sandal to wear, so I've decided not to buy any Pavers shoes in the future.

Popped to Boundary Mill looking for pair of gold dressy sandals found just what I wanted in Pavers comfy but stylish and modern

Sarah one of the assistants really went out of her way to help me in sourcing the size I needed really helpful and personable. Thank you Sarah for such a great customer experience.

Visited the Cardiff Bay store. The young lady greeted me immediately and asked if I needed any assistance.

The range of shoes were good, altho more in the smaller sizes at the time of visiting.

There were plenty of clean footsies to try shoes on.

Worst experience ever. Shoes were too big, even though they were my size. Needed them to send me a label but they informed me their label supplier was having work done on their system and would do so soon as it was fixed. 3 weeks later and still no label, they are now ignoring my emails and the two phone numbers listed on their website are ‘not available’. Convinced Pavers are a scam company now. I am stuck with these shoes l can’t wear and down 55 euros.

Very friendly polite staff was very knowledgeable about shoes and helped with my choice and also explained shoe protection which I did have products I thought were well priced snd a good range of choice snd sizes and styles to suit all

Made a visit to the store in the West Midlands shopping outlet in Cannock looking for some new footwear
As soon as I entered the store I was happily greeted by all the members of staff, Lee was especially helpful in assisting me in what I wanted…..and made some great suggestions on the right shoe for my requirements.

Ann served me at the till and was brilliant as she had to endure my awful comedy but was totally engaging and made the experience of paying as painless as possible

Neither of these staff are aware I’d asked for their names but I feel they need to get a pat on the back as the world of retail can be quite tough…especially on a warm Saturday afternoon

Will definitely return in-the future

Visited Pavers in Findon and was very well looked after by Jane who helped me find exactly what I was looking for and took the time to make sure both pairs fitted well, no pressure to buy anything I wasn't happy with. There was a much bigger selection to choose from than I was expecting and I would never have found what I wanted without her help. Highly recommended.

I received my shoes quickly, which was good. However , they are too big (I bought the same size before and they were fine). So far I have not been able to generate a return label and have emailed the company about this. Do they really operate a return policy? Hopefully they will see this and respond.

I bought the shoes I needed for my husbands birthday at a reduced price and threw in a pair for myself as they were also reduced I was very happy with the time it took to deliver the shoes I have bought from pavers on several occasions and always found them satisfactory to deal with

They are very comfortable so I bought two of extra wide size ,brilliant for walking the dogs two. Your delivery was very good updated me all the way to day of delivery.

I ordered a Siza 47 pair of shoes, when they arrived, they were tiny and no width... not even a size 41/43, when compared

i have sent 4 emails, to arrange the return, they charged me an extra £4.50, which i can understand if perfect, but these were the wrong shoes

Over a week, not one response, not one ticket to send them back

there is no phone number to call... so no option but to call the credit card and claim a charge back

Not good sizes not true to size

The lady is the Chester store Melissa was very very good at her job , her knowledge and experience shone through, and a pleasant way about her, can’t recommend her or store enough 👌