Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items
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Lisez les avis des autres
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Voir plus
L'entreprise a répondu
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Voir plus
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Coordonnées de contact
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Etats-Unis
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
2,9
Moyen
469 avis
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Processing Time
I walk-in for my first transaction with Pawn Hero. The amount approved is acceptable however the time/hrs processing is quite long. I hope you can be more efficient and max of 1hr to complete the transaction only. Thank you
9 septembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Angelica,
Your feedback and experience are important to us. At PawnHero, we aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for. We are sorry for the long waiting time, but we always try our best to appraise your items thoroughly and efficiently.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
polite staff
5 septembre 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Experience Representative
staff are courteous and attentive
30 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Jennefer,
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.
Sincerely,
Jacqueline, Customer Experience Representative
so verry successful
27 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Dianena,
Welcome to PawnHero Family! Thank you for your feedback. We value your business with us.
'Till our next transaction!
Sincerely,
Jacqueline, Customer Experience Representative
The transaction was fast and they…
The transaction was fast and they provided good customer experience.
22 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Chinky,
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.
Sincerely,
Jacqueline, Customer Experience Representative
Was not infrmed that my 29k new bag…
Was not infrmed that my 29k new bag will just be treated as 2nd hand. They told me estimate is 5k and it eill still undergo assessment so i let them have it checked. But afterwards i git a text my loan is alreadt approved and just 5k already in my bank. They did not infom me before hand about the 2nd hand rate and ceiling rate. They just want me to give them the bag so i coukd pay them 500 just for it to be returned to me. Scam!
21 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Thank you for taking time to rate us. Your feedback and experience are important to us. We are sorry for the low amount that you have received from us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
Please feel free to view our help pages: https://pawnhero.ph/faq
Sincerely,
Jacqueline, Customer Experience Representative
Two thumbs-up 👍👍
20 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.
Sincerely,
Jacqueline, Customer Experience Representative
Fast and Reliable.
16 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
It took 7 calendar days to return my…
It took 7 calendar days to return my item. I’m only residing in taguig city.
13 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero Family! We apologize for the delay of returning your item. Due to the high volume of pickups and return, which disrupted our normal delivery schedule. We regret the inconvenience this may have caused you.
If you have any suggestions that will help us be even better, do let us know! And, when you need to pawn again, just head on over to https://pawnhero.ph/pawn and we'll be more than happy to help you out again!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
Get item without seeing or looking how…
Get item without seeing or looking how it goes after
13 août 2019
Avis spontané
Excellent service
13 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
very polite customer service
13 août 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us.
Our customers' feedback is vital to our success.
We value your business with us.
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Réponse de PawnHero & Marketplace
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
They were always updating me through…
They were always updating me through out the whole process. Very helpful and fast service
25 juillet 2019
Avis spontané
Réponse de PawnHero & Marketplace
Hi Franz,
Welcome to PawnHero Family! We're glad that we have earned the trust of our customers specifically to pawning items with us. One of the best practices of PawnHero is to do a follow-up call to ensuring that great customer experience is being prioritized. Our customers' feedback is vital to our success. Thus, we are grateful to have provided you the best resolution and assistance from a Customer Service standpoint.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Réponse de PawnHero & Marketplace
Hi Bopet,
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us.:)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
medyo mahirap na magtransact ngaun…
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na walang right description para sa item pupunta ung rider kukunin ung item saka pa lang iassess.. saka pag di pede item dahil wala sa tic options ung description, ibabalik.
13 juillet 2019
Avis spontané
their payment gateway is very…
their payment gateway is very complicated. easy to loan hard to redeem. Im wondering now if it's true that they are renting out the item you pawn.
11 juillet 2019
Avis spontané
Réponse de PawnHero & Marketplace
Welcome to PawnHero Family! Thank you for taking time to rate us. We apologize for the inconvenience this has caused you. We wish to remind our clients that our warehouse is 24/7 secured with security personnel and CCTV. All items being pawned with us are secured and cannot be used for personal use. For online payment methods, we offer over-the-counter through banks, 7-11 and coins.ph, you can also drop by here in our office to settle your payment.
Looking forward to doing business with you again.
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Réponse de PawnHero & Marketplace
Your feedback and experience are important to us. At PawnHero, we aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for. We are sorry for the long waiting time, but we always try our best to appraise your items thoroughly and efficiently.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Staff is accommodating
Staff is accommodating, nice environment. Keep it up!
23 juin 2019
Avis spontané
Applying for a loan was a breeze. Redemption was a hell of a wait.
Applying for a loan was a breeze. Item pickup was fast. But when it came time to redeem my item... It took more than 10 days to get it back. They never told me that when you redeem your item, it'll take more than 3-5 working days. Their process is, make your payment then send proof of payment to them. Which they'll respond with thank you for your payment. Your payment is for validation by Dragonpay. Once we receive confirmation, your item will be shipped in 3-5 working days. I paid June 4. I got my item back June 19. Should've been 18 but I was out. Still... That's way to long to get your item. In a regular pawnshop, once you settle your loan, you immediately get your item. With Pawnhero, not. They need to improve their redemption process.
20 juin 2019
Avis spontané
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