Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items
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Lisez les avis des autres
Good Day ! Okay naman yung service sila kaso dapat kaliwaan hindi kukunin muna yung items tska palang papasok Yung pera .. tska Sobrang bait po talaga ni SIR NASH or MASH Im not sure sa name nya but... Voir plus
L'entreprise a répondu
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... Voir plus
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Coordonnées de contact
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, Etats-Unis
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
2,9
Moyen
469 avis
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First time to try how this works.
First time to try how this works. But it doesn't meet my expectations just like the person who called and said that the estimated amount that's provided to me is just the initial and can be higher once the check it in their office. Fine though, at least I have the idea how they assist customer. (They will give you different pawn amount thats higher compared to the initial offer) All of a sudden they will change it to the lowest amount that you can pawn (acc to the appraiser). Im not sure why. Interest kinda high as well. Will get this item ASAP
1 octobre 2022
Avis spontané
Réponse de PawnHero & Marketplace
Hi JVC,
Greetings! Thank you for taking the time to rate us. Your feedback and experience are important to us. We understand your frustration, regarding your pawned gadget item. We remind our clients that all items are still subject for approval especially for gadgets and smartphones since this particular item depreciates faster.
We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Fast and reliable service good job and…
Fast and reliable service good job and excellent.
11 juin 2022
Avis spontané
Very accommodating and trustworthy
was my first time to try pawning for emergency funds and the transaction went very smoothly. this will be my go to pawnshop from now on
7 avril 2022
Avis spontané
Very fast and easy transaction
Very fast and easy transaction. They’ve been very reliable on Times of need. Plus you dont need to leave your home amidst the pandemic.
25 janvier 2022
Avis spontané
Very fast and smooth transaction
Very fast and smooth transaction. High appraisal.
23 août 2021
Avis spontané
Wala akong masabi kundi salamat po…
Amazing and helpful
❤️❤️❤️Happy client ❤️❤️❤️
21 juillet 2021
Avis spontané
Very fast transaction
Very fast transaction. accommodating customer service. approachable thru messenger, phone call and personal transactions. 👌😊👍
21 juillet 2021
Avis spontané
Awesome
I’m still speechless! Awesome and reliable pawnshop. I got my money fast and easy. Thank you Pawnhero! Your are really my hero!
16 juin 2021
Avis spontané
Very accommodating staff
5 juin 2021
Avis spontané
Excellent in all aspects
Excellent in all aspects! Especially Bon who Is always ready to accomodate and assist you.
5 juin 2021
Avis spontané
Pawn Hero - A True Hero
Pawn Hero, like its name, is truly a Hero.
Approachable, fast, efficient, courteous, and most importantly, fair, they take pawning to a higher level.
Kudos to one of its Customer Service
reps, Bon, for being knowledgeable, prompt, and very respectful.
1 juin 2021
Avis spontané
Thanks much for an excellent and superb…
Thanks much for an excellent and superb service...
28 mai 2021
Avis spontané
The CSR answering the messaging app
The CSR answering the messaging app, the ones who called me and the courier are very efficient and polite, just that I had a hard time getting hold of a CSR when I decided to have my items picked up. The line keeps on getting disconnected/dropped.
Other than that, it was a good customer service in general
26 mai 2021
Avis spontané
Very fast transaction
5 mai 2021
it was a bit frustrating that during…
it was a bit frustrating that during online pawn process- the item was appraised with 1,500 pawn value and upon receipt of the item in panwnhero warehouse, the value was reduced to almost 15%.
3 mai 2021
Réponse de PawnHero & Marketplace
Hi customer,
Thank you for taking the time to rate us. We always base the amount that we give on the market value and physical condition of the item. As per checking upon creating your ticket, you choose to add 1 charm on the bangle but as per checking your Pandora bangle doesn't any charms included, also bangle has hairlines scratches.
Our customers' feedback is vital to our success. We value your business with us
Sincerely,
Jacqueline, Customer Experience Representative
Excellent service
27 avril 2021
Successful pawning transaction
Customer service is topnotch, paying of the loan and the interest is so easy with their online payment scheme and several options, my watch appraisal although it was barely used seems to be just fine. They safely seal the item. all in all it was good, easy and hassle free transaction from pawning to Returning back the item.
21 avril 2021
Avis spontané
Thank you
Salamat pawnhero naitawid ko din ang isang kinsena ko. Maasahan ka talaga sa oras ng kagipitan!
15 avril 2021
Avis spontané
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