Pax8 Avis 

Meine Anliegen werden direkt und unkompliziert erledigt und die Unterstützung ist toll. Nahezu alle notwendige Software kann über Pax8 bezogen werden.

Best Partner for service reselling

This company is an absolute nightmare to deal with. If you're considering working with them, think twice! Their support is a complete scam, and I strongly warn you—DO NOT add your credit card to their portal. They will keep charging you without consent, and you’ll be stuck running in circles just to get your own money back. It’s beyond frustrating!

If all you're looking for is a wholesaler of licenses, they have a broad selection. If you want support from them about billing or configuration, forget it. Their support system doesn't even include Pax8 as a vendor, so you can't submit a ticket for them to resolve. Phone calls to the sales team go unanswered. Especially annoying is how Microsoft won't support you, Pax8 has to and they don't understand all the Microsoft products. The only reason I gave them 2 stars is the breadth of products. There is no other reason to choose this company. I was working for a MSP and then as an independent and I've seen the service go downhill in the past 4 years.

The team are highly supportive and helps me in so many ways - Pax8 is more than just a provider of cloud services.
They are a true partner and I'm so please tobe working with them. It's like another member of the team.

Fraud. This company bills after cancellation, and its support team refuses to address Partner concerns. Although it started decently, it now takes desperate measures to stay afloat, such as billing for zero-rendered services. Reported them to Microsoft Partner support as a defunct distributor with shady billing practices. Avoid using them at all costs.

They will take your money like a thief in the night.

Long and short - had client on direct bill... They didn't pay... They charged me (5000.00 approx)

I got the client to pay, but instead of paying me they paid them unknown to me

They ate the credit per their terms of service. I requested a refund via email the credit is down to 1500 now opened a ticket doubt anything will come of it. Not a very good wingman in my opinion

I recently got convinced to create an account with Pax8 from a callcenter ish, a platform that seems to be making moves to expand into the Swedish market.

However, my experience has turned out to be less than smooth. Even after referencing the GDPR (General Data Protection Regulation), it's been surprisingly difficult to delete my account and remove my personal data from their system.

Despite their focus on entering the EU market, it seems like Pax8 doesn't fully grasp how GDPR works, or even understand the nuances of the European market. This has left me frustrated and with lingering concerns about how they handle data privacy and user rights.

If you're considering creating an account with them, I would strongly recommend waiting until you’ve had all the necessary meetings and formed your own opinion about whether or not they’re a trustworthy service. It’s important to fully understand a company's practices before sharing any personal information, especially when there are such significant issues with compliance and transparency.

In conclusion, be cautious – it’s easy to get pulled in, but much harder to get out once you're in.

I hope this helps someone else. I would really like if I could skip the creation of a GDPR complaint. I hold my thumbs that this will be fixed :)

Complete nightmare. I've tried for several years to work with this company. They're just completely unexperienced. Their tech support is one of the worst I've ever dealt with. Same thing with the assigned representative. Lazy at best. They made a major mistake 3 years ago where I lost data. So I stopped then I tried to do it again, second chance, now and the simplest thing...assigning an NFR license, they can't do. They ended up billing my account. Then months later they still can't resolve it. And they don't take responsibility for their mistakes. They're not offering to refund me the money that was charged due to an error on their end.

Charging for unused MS.

Earlier this year i got a mail from PAX8 that MS revenue needs to be at least 1000 Euros/month.
With my few accounts i am not even near that at moved everything out to another vendor.

I have even communicated that to Pax8, but they do not seem to care at all, and keeps charging my card on file.

1. It is impossible to remove the card from their system
2. They do not seem to consider THEY are the ones who said i am not big enough to be a customer.

STAY AWAY!

Easy to get in, problematic to get out.

I will claim a chargeback against them.

Really fed up with the idiot called Dan from Pax8 calling every other day and spamming us with emails even though we are on Telephone Preference Service and have told him, so far politely, to do one.

When he was told we are on TPS, he claimed "it's ok, we obtained your number from a reliable source". Er, no you didn't. One more call from these fools and we'll be sending a report to the ICO re privacy and use of our non subscribed data and non-observation of TPS.

If you're reading this Dan, get the message; WE ARE NOT INTERESTED.

Just switched to Pax8 from Giacom. They have provided me with an account manager and I have already has two meetings with him. They have a good range of products that I am looking forward to providing to my customers. Although its early days I am really pleased so far. If you are a small to medium IT company I would recommend reaching out to Pax8.