Paxton & Whitfield Avis 

Placed an order on 3/12/24, the order was a gift and upon receipt of my order confirmation email I realised that the delivery address had defaulted to my home address in error so I immediately emailed asking if I could either cancel and reorder or if they could update the delivery address, I did not receive a reply and sent a further email on 5/12/24 again with no response, the order arrived at my home address on 06/12/24 which is 200 miles away from the intended recipient. I appreciate this may have also been my error however I feel it could have been rectified had I received a response. I’m disappointed with this companies customer service and wouldn’t order again.

The Paxton & Whitfield website is thoroughly confusing: all item prices are marked for widely-varying weights. There is no 'Per Kg' price of each cheese anywhere to be seen; hence it is impossible to compare on any 'value for money' basis.
I have been completely put off buying from their website for exactly this reason.

Really disappointed with my purchase of stichelton cheese.we purchase on tue15/10/24 and on Wed 16/10/24 it was covered in brown mould .I emailed sales at paxton and Whitfield.who was going to forward my email.to jermyn Street who have not even replied back to me.i would not buy any more cheese from that shop.

Really disappointed with the Cheese Club. Very poor quality. The Barkham Blue was covered in a brown mould (not intended) and mostly inedible. It should have been delicious. The cheese club is a very expensive gift that fails to deliver in terms of quality or quantity and I definitely I won't be recommending.

I ordered two bottles of port for a private dining event. I found out just after ordering that vintage port was required, but I had ordered non-vintage. I phoned and the lady I spoke to couldn’t have been more helpful. The order was immediately upgraded and an email confirming the change arrived very promptly. The corks in the port crumbled badly when I tried to remove them to decant, but using a funnel and fine muslin meant this wasn’t an issue. The port (vintage 2000) was delicious and extremely smooth. Would highly recommend!

We had a P&W hamper given to us for Christmas for the 3rd year, we love them.
Roll on next Christmas

Ordered items twice. The first time, I paid £14 for delivery on a specific date. Delivery date was initially missed and I was told that it would arrive the next day instead. After two weeks of waiting with my items not arriving, I called and was told that the order had been cancelled by DPD as the delivery slot had been missed and so the items were considered perished. My parcel contained no perishable items so what a waste of time. I received no tracking information at any point so had no idea what was going on with my parcel. Christmas present ruined. The second time, I reordered the same items to replace the original order that never arrived - what a mistake! Again, I paid £7 for next day delivery and on the supposed day of delivery I’ve received no confirmation of my order being dispatched or out for delivery. Again, I haven’t received any tracking information so have no idea what is happening to my parcel. P&W need to change couriers because these experiences have put me off ever ordering from this company again and I would tell friends and family to steer clear too.

Don't order online from here. You'll pay £17 for 250g of posh cheese and they'll only send you 170g of it but still charge the whole £17. At least if you buy in person you pay for what you actually get.
Paid over £70 for Christmas cheese plus an additional delivery fee so I could choose my day of delivery. It turned up 2 days late looking like it had been chucked about the sorting office. The cheese though was thankfully ok but I hope they change their courier, particularly given the other reviews.
Having said that the staff in the office at the end of the phone are great. I just won't order from them again due to the delivery issues and inaccurate sizes.

Ordered a cheese gift for a family member with P&W. Their website says overnight delivery. DPD sent an email informing me delivery would be Tuesday1653-1753. I informed the recipient who waited in for several hours.

DPD didn’t show. They didn’t bother to contact us. I checked the tracking details once I heard it was a few hours late and found that DPD didn’t deliver because they claim they couldn’t find the house.

They have delivered P&W cheese to this address previously. They had our contact details but made no attempt to contact us to ask where to go. They simply decided not to bother.

The DPD website said they would deliver the cheese the following day. Where would the cheese be stored and how, overnight? The delivery details say overnight delivery not after a night a too wherever a DPD delivery driver decides to keep them.

The options on DPD only allow you to have the delivery taken to a new address. I emailed P&W who close at 5pm, saying I wanted to cancel the order, have a full refund and described how poor the service is. They did not bother to deliver. Did not bother to contact us to tell us. Did not bother to contact us when they couldn’t find the address. I also described how the service is atrocious and how dangerous it

I spoke to P&W the following morning to confirm cancellation and was initially told it was fine because the cheese would be stored in a refrigerated van overnight. How do P&W know what DPD are doing with it? Plus how does that meet the advertised commitment of overnight delivery. They seemed quite irritated and said it wasn’t their fault. I pointed out that they engage DPD so it’s their responsibility.

Will not use again. I understand things go wrong but a decent company will be apologetic and keen to understand the issue. P&W couldn’t have cared less.

Despite seven weeks notice, a Christmas order of near-£200 was not delivered. No more to be said.

Delicious cheese, delivered via a clever cool bag so it all arrives in perfect condition. Perfect as I no longer need to visit one of their shops. 'Waterloo' (brie style cheese) is a particular favourite!

Amazing cheesemonger! I've used Paxton & Whitfield to deliver cheese hampers at Christmas, and in lockdown I've ordered a few of their cheese boxes for home delivery. They are worth every penny! The cheeses are amazing, and they arrived in a chilled box within a specific delivery window (advised on the morning of the delivery date). Short of visiting the shop in St James's, this is as good as it gets!

Thoroughly enjoyed the Cheddar tasting Zoom evening. 5 excellent cheddars delivered the day before, Israel was a cheese enthusiast and knows his cheddar!

Recently ordered a 'Build your own hamper' with 4 cheeses so I could add a couple of more personal things to thank someone for all their hard work. I ordered it on the 3rd February 2021 to be delivered 12th February, the cheeses ended up being delivered in a small cardboard box with ugly packaging, the hamper was for the 13th February so I was so disappointed (its not as though they didn't have plenty of time). I did call and they made apologies, no trouble with a refund, they did offer to send the box out but it would have been to late. I would recommend just phoning and double checking the order just before it goes out.

Fantastic cheeses, delivered on time for Xmas 2020. Many thanks.