Pay Sumup Avis 

Tutto bene inclusi i cashback fino a quando un pagamento rifiutato due volte viene accreditato ugualmente due volte. Attenzione inoltre!! Noterete che negli acquisti con carta non compare la classica dicitura che altri servizi analoghi osservano, ovvero il “da contabilizzare” . Se proprio volete non usatelo con cifre notevoli

I spoke to AlveronFX and deposited after the initial deposit they asked me to deposit more 10,000 GBP when I declined they stopped responding. I write an email to the support of PaySumUp since they are the payment processor of the Merchant. I gave them all the information, Merchant name, Reference Number, Date , Time and the card I used to pay. Unfortunately now they are asking the 1st 6 digits of my card which is to me is phishing. Now they are not responding. I think they have connivance with AlveronFX to scam people. This is an awareness to everybody to avoid PaySumUp if you see them.

LADRI MI HANNO CHIUSO IL CONTO CON 1000€ dentro e non rispondono nemmeno alle email sono dei ladri non aprite il conto con loro che rubano solo soldi e non rispondono la peggior banca online di sempre non fidatevi sono solo dei ladri che rubano i soldi ai propri clienti inventando false scuse lasciate perdere fidatevi!

Terrible service they closed my account for no absolutely reason while I had funds still in my account and I’ve emailed them multiple times with no response, THEY NEVER EVER RESPOND, do not open a account with them they are scammers!!

Sehr enttäuschende Erfahrung mit SumUp.

Über unser Händlerkonto wurden über einen längeren Zeitraum mehrere unautorisierte Transaktionen durchgeführt, wodurch ein erheblicher Geldbetrag von unserem Konto abgebucht wurde.

Der Vorfall wurde bereits bei der Polizei angezeigt und es liegt ein entsprechendes Aktenzeichen vor. Trotz mehrfacher Kontaktaufnahme mit dem Support und ausführlicher Schilderung des Sachverhalts haben wir bisher keine zufriedenstellende Klärung oder Unterstützung erhalten.

Für Händler ist es äußerst beunruhigend, wenn bei einem solchen Vorfall keine schnelle und klare Lösung erfolgt.

Wir erwarten eine zeitnahe Klärung sowie die Erstattung der unautorisierten Abbuchungen.

PURTROPPO NONOSTANTE AVER RICHIESTO E SCRITTO PER UNA PROBLEMATICA NON HO AVUTO NESSUNA RISPOSTA E IL MIO PROBELMA ANCORA NON E STATO RISOLTO METTENDO IN DIFFICOLTA L'ATTIVITA' VISTO CHE IL POS ANCORA DOPO 8 MESI NON ESTATO MESSO IN FUZIONE

Urgent matter please clients never open this bank or digital Serivce chat 💬 never help there is no manager I am running a case for over 5 months promises made lies after lies they have made a mistake I am suffering from poor Serivce not to be trusted breached banking obligations of trust over 200 chats not single one is resolved security department are fraudster no manger no direct respond no reply no calls what so ever I rised a charge back was told to wait 90 days once security team review it once all finalized just to wait for my refund I waited 5 months to see that they have rised 4 transactions not the original 35 refunds yet I am still waiting dead line is way over 45 days was told it will be automatically funds added never added promised made not kept I have all evidence on chat sum up pay should be suid they should have phone support chats is not helping I have over 80 messages not to worry I will get my refunds dead line I have waited since August lies over lies I should be compensated now the biggest problem they have promised me 35 transactions small Amout that I have been paying for item via instalments that never came few day ago they send me information about 4 transactions only where is the rest it wa Denver rised by now I should of had my refund it is cekat they have stolen it and hiding information if they have lied to me many times sum up
Pay is a scam never trust a word from chat or any support I will sue this and file a law suit of 150.000 euro for lies months waiting promises not kept trusting them made erorros that I have to suffer Ivan the compliant is not handeled but a customer support replies to you not Ivan the comaplint team never trust no one I deserve compensation for Ivan finding out this hazard concern in the banking system and make them aware what is going on as no manger was ever informed or the real complaints team I have Ivan evidence impersonating security department that are actually customer service so the whole scam is finned by customer support I want compensation 5 months waiting lies over lies I have requested information never was provided as they bidding the scam and the truth I have hard evidence I only beg for this to be resolve and to compensate me for finding out this finding in court I will win as I have hard evidence

I contacted sumup on chat they said they have moved to Barcelona just recently that’s why is the effect taken 5 months it is not my fault they have moved to Barcelona and I am sure they Ivan have lost my forms or did not Ivan sent it to charge back over 52 transactions that I have been paying via instalments !!!! This issue should be resolved and should be compensated fir such case with such effect I should be strait added funds off 3000 euro to the missing Amout then I can wait peacefully Ivan years till they resolved then deduct never less compensation for such information not given and lost my files well as documents it is clear they have submitted only 4 transactions out off 52 as promised Eva is from security department said she has filled it and juts to wait for refund it is clear 5 months over that agents has made mistakes I should not suffer this is joke and un professional Serivce to be sued at court the way I was lied to promised times un kept dead line is way over 45 days I beg off you to resolved this I have all evidence on chats promises made refund I will get so on yes all done nothing has been done this is not legal right obligation that the bank has breached if the main mangers were aware or higher department I would not have to wait months

For this I want compensation for frustration inconvenience coused and the stress given 3000 euro to be added as a result of my case or documents lost by the team dead line is way over and it seems some one had stolen my refunds before moving to Barcelona the team this is criminal offence I beg you to call me so I can provide information to prove this make things right thank you for taking time reading this

Pessima piattaforma
Ho aperto il conto e dopo 2/3 pagamenti mi hanno chiuso il conto senza una spiegazione valida ma solo con una ridicola mail dove dicevano che i soldi che sono presenti sul conto (circa 1800 euro) alla chiusura saranno trattenuti da loro per 60 gg in via precauzionale!!!!!
Semplicemente imbarazzanti oltre che truffatori
Ho dato mandato all’avvocato per cercare almeno di recuperare i miei soldi.
State alla larga !!!!

LADRI E TRUFFATORI. MI HANNO CHIUSO IL PROFILO SENZA MOTIVO E SI SONO TENUTI I SOLDI UN MESE. PER RIAVERE I MIEI SOLDI HO DOVUTO FARE RECLAMO ALLA BANCA DI LITUANIA. ASSISTENZA INESISTENTE. APP DA TERZO MONDO. LI SCONSIGLIO. PESSIMI

tl;dr: feel free to use it if you don't need sepa transfers and support.

Cashback is issued without problems and even round up, so it's more fair than declared! Top ups using card work instantly, though limited 300 € per day so I have to do it multiple times a month.

But SEPA top ups are a disaster – even Instant transfers don't come instant, it noticeable time. Once after days of waiting I was asked to answer dumb questions like who is the transfer from (it's me), how it's related to me (it's me!), and what's the purpose of the transfer (it's a top up of my account using my own money!) – after answering that email and waiting a couple of more days, the money arrived. But the worst moment was when SEPA Instant transfer arrived after a couple of months. During the waiting, I used all means to contact: in the app, per email (multiple addresses), in the chat bot (though it clearly indicated that I was asking what it couldn't assist with, without giving another communication channel). I never received a reply, it was quite scary.

Finally money arrived (probably after I written emails), but I already understood that 1% of cashback doesn't worth such troubles. I'm now trying to reduce the number of banks I have, to avoid seeking for best deals and just stick to the best service, and live happily.

On the side note, I see a lot of business in Munich started to use SumUp terminals recently, I hope it doesn't become a monopoly.

Assistenza inesistente non è possibile risolvere i problemi senza parlare direttamente con un essere umano, pensano di fare tutto con una chat...siete pessimi

Sconsiglio a tutti il servizio di sumup pay e sumup conto aziendale sono dei incompetenti i loro servizio e solo pubblicità ma niente di funzionante, io sono un commerciante ed uso sumup da 2021 lo scorso settimana 10/08/2025 un fedele cliente mio mi ha inviato un bonifico di € 5080,00 lper dei cellulari e accessori che ha comprato al mio locale per fare regali alla sua famiglia in Africa dopo aver fatto il bonifico la SUMUP-PAY mi ha bloccato i fondi inviandomi un email in qui riferivano di inviarci la documentazione che dimostri il motivo del pagamento subito gli ho inviato tutte le fatture e ricevuta di consegna merce, nessuna risposta da parte della sumup più di 72h sto aspettando i fondi, e in questi tempi mi hanno causato un grande disagio e conduzione tra io e il cliente e i miei fornitori nessuno dei due parte crede che io non ho ricevuto i soldi e poi scattata la rabbia. Bloccando i fondi di un commerciante un tale importo e determinato tempo lo considero come mancanza di rispetto nei confronti dei clienti e mancanza di competenze, per qui ho deciso dopodiché chiudere tutti i servizi di #SUMUP che usufruivo per me e per mio negozio. Per qui lo sconsiglio a tutti gli italiani e stranieri come me che lavorano onestamente in italia. Niente po' giustificare tale atto del Genere. Consiglio di aprire conto con revolut e di usare loro POS tutto e immediatamente bonifico anche da 10.000.00€.
La sumup deve capire che i fondi illeciti non passano da banca ma da mano a mano. Se io decido di fare la tracciabilità di tale importo significa l'innesta e serietà del mio lavoro. SCONSIGLIO E SCONSIGLIO

They don’t respond if you contact them… They block your account without any explanation… Very bad service!

Support nicht vorhanden. Keine Reaktion. Kunden werben Kunden Prämie wird nicht gutgeschrieben

Wenn man seine Telefonnummer ändern will, erhält man nach mehreren Tagen nur eine plumpe Antwort, dass es nicht möglich sei und man sich einen neuen Account erstellen soll. Es scheint denen wohl egal zu sein, dass die E-Mail Adresse beim Account verifiziert und hinterlegt ist und dass noch Guthaben vorhanden ist.
Das ist bei einer virtuellen Karte natürlich fatal.