Abigail Skinner( my ‘go to’ person ) in Paypacket always goes above and beyond to deal with anything I throw at her! All the staff at Paypacket seem to have been ‘hand picked’ .. the phone calls ar... Voir plus
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I am completely satisfied in all my dealings with Paypacket. Our account manager Kellie deals with all my enquiries with the utmost speed and efficiency . I only wish my dealings with other companies... Voir plus
Abigail was great, quick to respond and very helpful! We were able to sort out an issue I had, not relating to anything on Paypacket’s side, and all of my questions were answered! Would highly recomme... Voir plus
Contacted Paypacket regarding leaving employment (nothing sinister) and to request this could be actioned and a P45 issued. Done virtually there and then and P45 generated for download/printing witho... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PayPacket Ltd specialises in Direct Payments payroll and managed account services for people who employ carers or personal assistants, as well as for those who self‑fund their care. We support service users, carers, and local authorities across the UK by taking responsibility for the accurate, compliant, and timely processing of payroll, pensions, and statutory payments. Our role is to reduce stress, protect continuity of care, and ensure that carers are paid correctly and on time. Managing Direct Payments payroll can be complex, especially where funding, timesheets, and statutory obligations intersect. Our experienced UK‑based payroll team works closely with each service user to provide clear advice, dependable processes, and practical support when it’s needed. What matters most to us Reliability – Making sure payroll runs smoothly and payments are made on time Ownership – Taking responsibility when issues arise and seeing them through to resolution Clarity – Explaining things in straightforward, understandable terms Continuity of care – Supporting stable care arrangements by ensuring carers are paid accurately We understand how important payroll is, particularly for carers who rely on timely payment to meet everyday commitments. When something doesn’t go as expected, our focus is on resolving it quickly, clearly, and professionally, while reviewing our processes to reduce the risk of recurrence. Who we support Individuals employing carers or personal assistants People receiving Direct Payments or Personal Health Budgets Families managing complex or multi‑PA care packages Local authorities working with residents to support independent living Our commitment PayPacket is committed to providing a transparent, accountable, and supportive payroll service. We value feedback and use it to improve how we work, strengthen our processes, and better support the people who rely on us. If you have feedback or need support, our team is here to help.
Coordonnées de contact
Friar Lane 40, NG1 6DQ, Nottingham, Royaume-Uni
- 0800 848 8998
- pay@paypacket.co.uk
- paypacket.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I use Paypacket to Manage my PA
I use Paypacket to Manage my PA. They are brilliant, professional and hardworking people.
6 mars 2026
Avis spontané
excellent professional staff and service
excellent professional staff and service
4 mars 2026
Avis spontané
Always a great service
Always a great service. Phone calls answered promptly. Very helpful and polite. Can only highly recommend.
3 mars 2026
Avis spontané
Excellent mode of payment.
Excellent package for payment easy to complete transactions. Highly recommended.
4 mars 2026
Avis spontané
Very good service
Very good service provided all round. Very efficient. Can't beat the service.
4 mars 2026
Avis spontané
Outstanding service
Outstanding service, I email the invoice and they are paid straight away.
I wish I had used them earlier as it has taken all the stress away from previous late payments and I wouldn’t hesitate to recommend them
4 mars 2026
Avis spontané
Confused
I'm not entirely sure what role Paypacket actually serves with myself.
They have funds in my name, held in a Bank account with my name but I have no authority over that account.
Statements are sporadic to say the least so I'm unsure if my Caregivers are paid at all.
4 mars 2026
Avis spontané
Réponse de Paypacket Ltd
Dear Mr Murphy
You left a review yesterday which I responded to, and our team were in touch with you by email to address your concerns.
We send statements to you every quarter, and our team is always available for you to contact and confirm any transactions. Maggie responds to all your emails very promptly, within no more than 1 working day.
Very good service from the team today…
Very good service from the team today and very helpful and kind thank you very much
27 février 2026
Avis spontané
Dealing with Paypacket is a joy
Dealing with Paypacket is a joy . First class service , always quick to reply to emails . Gail responded very quick with a query i had .
Very professional, polite and happy .
Would definitely recommend
24 février 2026
Avis spontané
Very good service
Very good service. Always they reply very quickly. I am
Highly recommended. Very nice and polite staff.
25 février 2026
Avis spontané
Excellent customer service
I had an issue not receiving blank timesheets. I called pay packet and spoke with Kellie. She understood exactly what I needed and sent everything straight away. Excellent!
25 février 2026
Avis spontané
Gail was very kind and patient
Gail was very kind and patient, thank you.
24 février 2026
Avis spontané
Very helpful
Very helpful , pleasant and dealt with query quickly and efficiently
19 février 2026
Avis spontané
Service
I have always found the service at Pay Packet to be excellent. The team is consistently professional, helpful, and reliable. In particular, Kellie has been extremely efficient and supportive, always providing relevant information in a timely manner. Her professionalism and responsiveness are greatly appreciated.
16 février 2026
Avis spontané
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