PayStream Avis 4 656

Great service, great team, great platform.

Honestly the best service and advice, a thoroughly professional umbrella company. Highly recommend!

PayStream representative was polite, courteous and knowledgeable.

Clear and constructive communication and advice

The service is always outstanding with Paystream. Always clear and nothing is ever too much trouble. I decided to write this review because Josh was just brilliant on guiding me through my options and ensuring I am best placed to manage my contract.

Talking to sam was very helpful.
He sorted out my queries very quickly.

UPDATE: The reference check was done immediately after I raised a complaint and everything is sorted. Appreciate the team for getting it done.

I have been a loyal contractor with PayStream for two years, but my recent experience regarding a reference request has been appalling. I requested a simple reference check two weeks ago for a new contract, and the process has been a disaster.

They use an automated system called Konfir which is fundamentally flawed; it sends an automated email that cannot receive replies, yet neither PayStream nor Konfir seems to account for this. After waiting five days to learn the automation failed, I requested a manual reference. I am now being told the "timer resets" every time I follow up, which is a ridiculous policy when a start date is looming.

I am now at risk of losing a new contract (following a period of no work) purely due to this delay. Despite calling twice daily, the support staff are unhelpful, offering only to "pass on a message" with no actual callback or resolution. I paid a portion of my day rate for two years expecting professional service, but this is irresponsible and inefficient. I would not recommend PayStream to any contractor.

Consistently exceptional service provided by Mohammad. Demonstrates a very high level of competence, always providing prompt response to any query.

Paystream provide an excellent accountancy service for PSCs. Andrew was my assigned Accountant and he explained the entire PSC accounting process in detail during onboarding. He also setup a separate tax planning session and walked me through several options to optimise my tax affairs. Andrew is extremely helpful and is always available to answer my questions.

I am a truck driver a base in Nigeria I have experience 13 years experience I'll be happy if I get this job thank you.

Customer service

Andrew is always available and very helpful

The process was well described and understandable. Shaz explained all the elements clearly, and answered all my questions in a very helpful way. He allowed us to take our time and did not rush. Overall it was an effective and pleasant experience.

Lovely, polite, efficient and cohesive advisor.

Customer service was great today with clear and honest informatoon on the hidden costs. However, I realised that the original information on services included was not accurate as they all come with an added cost to service users.

Luke and Paystream really do make our business accounting lives so much easier. Easy portal to enter our information, timely reminders, and a very thorough and professional end of year call to make sure we're on track and give any advice/info to assist. Paystream are always there with an almost immediate answer to our question. Well worth it - we can get on with our lives and they make sure we're covered.

My Experience has been 1st class , every one I have spoke to has been really helpful and has lived up to the feed back I have received from others.

Excellent on boarding !
Smooth and systematic process.
Great App and portal to manage everything.

They have been genuine and helpful to patiently listen you and explain things. The agent Shaz was particularly helpful in explaining everything in details