PDSA Pet Insurance Avis 

Pdsa pet insurance hub. It's super easy to use and everything is very excess able

Appalling service. Like many pet owners, i chose this insurance provider because it is partnered with the PDSA, a charity I trust and wanted to support. Sadly the service has been an absolute nightmare. They have been unsupportive and completely unreliable when it came to handling my policy fairly. Their poor standards are severely damaging the reputation of the PDSA name. I have made a formal complaint and, not satisfied with their lazy response (for which only a first name was provided, showing a total lack of professionalism or accountability) , i have had no choice but to refer matters to the Financial Ombudsman. Stay away from this company

Really happy with how easy the it was to insure Bonnie, fantastic prices and im really happy with my claim.

I have just insured my dog. The site was easy to use and I was impressed that there was no extra charge for paying monthly. A lovely touch. And I am helping people who cannot afford pet care. I haven't made any claim yet so this review may change!

Easy website and reasonable insurance price for my 12 year old dog

Easy to set up insurance at reasonable price plus there’s no age limit whereas a lot of companies will not accept a pet as a new customer once they’ve reached a certain age

I was so worried my pet insurance went sky high finding you was a blessing I'm a pensioner thank you so much

Really pleased I picked PDSA Pet Insurance it was quick and easy to set up online great cover for my dog and the monthly payment's are very affordable I'm very happy with it thanks

always used the P D S A had 5 different breeds of dogs in our 78 years of age always visited them now although l went to the p d s a when my dogs were sick and left donations l cannot thank them enough so if I can help them in any small way then l will help.

Terrible customer service. Clicked the banner for free gift pack when joining, nothing received for 8 months, when I call to enquire just another outsourced "front of line" customer service agent who provide no actual customer service, agent just started shouting at me saying i didnt meet the terms and condition. Asked him to escalate as complaint and he refused. Concerning you cant fulfil a free gift pack so what's it going to be like if/when i need to use the actual service im paying for. I look forward to the copy and paste reply you seem to leave one all your negative reviews

A fantastic service. The form was very simple and so easy to fill in. Worth every penny

It was so easy to do and would recommend anybody who was looking to ensure the dog to go with RSPCA

Easy to fill out, apply and join. Great peace of mind at affordable price. Prompt and efficient all round.

Very easy and straightforward to set up a policy. Great value for money and comprehensive features of cover.

Site was really easy to use the cost of cover is absolutely amazing

Online application very easy, details of insurance cover & exclusions explained, cost extremely acceptable.

Very easy too set up . My mind is at rest knowing my pet is now covered. Thank you 😊

Really disappointed by the service I have just received from Virginia.

I am a long standing customer of PDSA of 4 years, for the first two years I have not made a claim, whenver the renewal letters have come through I've never negotiated, shopped around or even questioned them I've just left them to auto-renew. In the third year my dog had some lameness and started investigations with x-rays. During that time the claim was submitted the renewal came through and it increased slightly but not drasitically, with a claim in that policy year the increase seemed reasonable.
The third year ended on a total claim for x-rays of £1400. In this 4th year, the existing lameness investigations were still continuing and therefore fell into a new policy year I paid the excess and started again. In 12 months, the total claimed is £968.00. This over two policy years with a total of £5000 per year has lead to an increase from £56 a month to £126.02 a month which is 125.04%! £10,000 total cover over two years minus the total claimed of £2,368 has resulted in an increase of £672 a year to £1,512.24.

I tried phoning to explain the situation and acknowledge that I understand claims have been made on the policy and therefore the total would increase however this is a bit much and Its hard to find an additional £70 a month. Virginia was so rude and I lost count of the amount of times she said the sentence 'like i said' during one phone call. The reasons given were due to the vet fee prices in my area, the type of claim I made and then the age and breed of my dog. Despite having passed all previous vetings, hip and bones scores and not even entering double digits in age they doubled my policy. But as Virginia mentioned 'like i said' we are a charity and our policy confirms there is no set % or amount we can choose to increase your policy by each year. Despite 125.04% seeming extortionate they feel it is somehow justified.

The only thing they would offer to reduce my monthly figure is to reduce the £5000 yearly limit to £4000 or lower, however it was then advised once reduced it cannot be increased.

Every pet owners knows that £5000 doesn't get you very far when it comes to making a claim for vets bills.

Despite being a charity, I cant help but feel they are contributing towards the rising increase of pets being surrendered in shelters, to charities or being put to sleep. The only thing Virginia could offer despite being a longstanding customer, explaining our financial situation is for us to make a complaint and shop elsewhere.

When it comes to family pets, using the words 'like I've said' to a customer is the wrong way to speak to clients who are worried about there pets and the security of their futures.