pearlandbear.com Avis 

174
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Super quick service Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc. However cant fault service. And can defo recommend. Or... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Promptly delivered.Suitcase set is as expected,as I had viewed in a store.However two of the inner two inner - the smallest case and backpack were bent and out of shape.I have decided to keep in the... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, op... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Super quick delivery I don’t do reviews , however I’m really impressed with this company I sent an email question and had a reply more aless straight away and answered a question The it... Voir plus

À propos de l'entreprise

  1. Magasin de puériculture

Écrit par l'entreprise

Pearl & Bear is your ultimate online destination for baby products, bringing all the best baby brands together under one roof. We understand how time-consuming and overwhelming it can be for parents to spend hours navigating different websites, trying to find everything they need for their little ones. That’s why we created Pearl & Bear—a one-stop shop designed to make your life easier and more convenient. Whether you’re looking for high-quality baby clothes, gear, toys, or essential accessories, we’ve carefully curated a collection of trusted brands to ensure that you have access to the very best for your child. We prioritise quality, safety, and practicality, so you can shop with confidence, knowing you're getting products that meet the highest standards. At Pearl & Bear, we value your time. By offering everything you need in one place, we help save you hours of searching, giving you more time to focus on what really matters—making precious memories with your family. Our easy-to-use website and efficient delivery options are all designed with busy parents in mind, so you can enjoy a stress-free shopping experience from start to finish. We’re here to support parents at every stage of their journey, providing exceptional customer service, a wide selection of products, and a seamless shopping experience. At Pearl & Bear, we’re not just a store; we’re your partner in parenting, dedicated to making life a little easier for you and your growing family.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

174 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(174)

15 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Shocking service

Shocking service. Ordered two of the same items. All was confirmed and took payment for express delivery. I then was told they only have one item and when questioned about refund for express delivery, they replied “They don’t feel like I should be compensated.” Awful customer service and shocking company.

18 avril 2023
Avis spontané
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Réponse de pearlandbear.com

Hi Aneel,

We are sorry you had a bad experience with us. We strive to give our customers the best service we can, but sometimes mistakes happen and there can be issues with miscommunication.

We would like to clarify that we did offer compensation for the express delivery in the case that you would have liked to wait for both of your original items. However, you accepted our offer of a replacement for the missing item in your order, which would have arrived in the estimated express delivery time frame. This is why we did not offer compensation for the express delivery.

Once again, we deeply apologise for the inconvenience.

Warmest regards,

Pearl and Bear Team

Noté 1 sur 5 étoiles

Ordered a swing and seesaw the seesaw…

Ordered a swing and seesaw the seesaw came but not the swing still waiting for swing they don’t no we’re it is not very happy asked for my money back

26 mars 2023
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Réponse de pearlandbear.com

Hi Gillian,

We are sorry that you've had a bad experience. Unfortunately, we dispatched both of your items and handed them both to the couriers, who seem to have lost track of one of them. Since the couriers and ourselves are separate companies, there is not much we can do in this situation other than keep communicating with them and waiting for updates on their part, which we have been doing and updating you about through email. We know this is frustrating, but we are doing everything that we can to get an update on your product.

Warmest regards,

Pearl and Bear Team

Noté 5 sur 5 étoiles

Super quick delivery

Super quick delivery

I don’t do reviews , however I’m really impressed with this company

I sent an email question and had a reply more aless straight away and answered a question

The item arrived , I requested a spare part (the part I had lost ) and almost immediately they had spoken to the manufacturer who had agreed to re send directly to me.

Really impressed how promptly my query was dealt , how fantastic would it be if all companies dealt with you in the same way !
Well done keep up that standard as it really it does go along way ; so much so it led
Me to writing a review

29 mars 2023
Noté 4 sur 5 étoiles

Great shop, great items but stock issues

Great shop and great items. The only reason I didn’t do 5* is that I ordered 2 of one item which the website gave you the option of ordering up to 10, but I only received 1 and got a refund for the second.
This made it frustrating that the website gave you the option and it’s still saying you can buy this item online, but they can’t have had the stock if they only sent one and refunded the second.

28 janvier 2023
Noté 1 sur 5 étoiles

Slurpy cups

I ordered six items. Two items were not available which meant four should have been delivered but only three items arrived.

25 janvier 2023
Noté 4 sur 5 étoiles

Items ordered and arrived

Items ordered and arrived.
Have 4 stars because I couldn’t apply the new customer discount code.

18 janvier 2023
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Réponse de pearlandbear.com

Hi Karen,

Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Please note that at the bottom of the welcome email it states - "this code cannot be used alongside other discount codes, during sales or on special offer items."
If you used the code when a sale was active in our website the code would not have worked. We hope this explains the situation!

Many thanks,

Pearl and Bear Team

Noté 5 sur 5 étoiles

Fab website!

Great website, excellent price, easy transaction and quick delivery! So happy I have found your website ☺

27 janvier 2023
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Réponse de pearlandbear.com

Hi Kelly,

Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!

Many thanks,

Pearl and Bear Team

Noté 3 sur 5 étoiles

Poor Customer Service

I ordered a helmet for my nephew for Christmas. Got an email several days later to say it wasn’t in stock, if I wanted I could wait for it to
come into stock or cancel my order. I decided to wait for it to come into stock. It arrived early January but unfortunately it’s too big for my nephew. I have been in touch with your company to ask if I
can return it but got an email back saying that they’re all on holiday!!! It’s now nearly February, still had no further response and a helmet that is no use!! Obviously I bought a temporary helmet elsewhere but it’s not the one he wanted!! How can you run a Company where everybody goes on holiday at the same time???!!!

28 janvier 2023
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Réponse de pearlandbear.com

Hi,

Thank you for your review. We are ever so sorry to hear that you had a negative experience with us, we prioritise keeping our customers updated when any issues occur, and we understand that you have been waiting a long time for a response. We apologise again for this and we completely understand your frustration.

As a small business our entire team was out of office from December 23rd to January 2nd for a well earned rest but we put up notifications online to make it clear that our team was unavailable at that time. We had a large number of emails after this period and we apologise greatly for the mix-up. If you could get in contact with us again, we will do our best to help you with the issue, and hope that we can provide you with a better shopping experience next time.

Once again, we apologise greatly for this and for any inconvenience it may have caused.

Kindest regards,

Pearl and Bear Team

Noté 5 sur 5 étoiles

Good price.

Came as described. Order and delivery really quick..

11 janvier 2023
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Réponse de pearlandbear.com

Hi Caroline,

Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!

Many Thanks,

Pearl and Bear Team

Noté 5 sur 5 étoiles

Brilliant

Brilliant service my order was slightly delayed but I was kept up to date via email but the delay was expected due to Xmas/new years and the Royal Mail strikes. Will certainly be using this company again

22 décembre 2022
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Réponse de pearlandbear.com

Hi Ashleigh,

Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!

Many Thanks,

Pearl and Bear Team

Noté 1 sur 5 étoiles

Have ordered something for my grandson…

Have ordered something for my grandson for Christmas, have had no updates as to where my order is. Have emailed them twice asking where my order is and if I'm likely to get it in time for christmas, NO REPLY. so do I go.elsewhere and purchase an alternative product. I.dont want to end up with 2. Very bad service

19 décembre 2022
Avis spontané
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Réponse de pearlandbear.com

Hi Clare,

Thank you for your review. We are ever so sorry to hear that you had a negative experience with us, we prioritise keeping our customers updated when delays occur and can see that a member of our team contacted you a few times after your order was placed, to which you did respond, however, we apologise for any confusion caused.

We understand that the issue was solved, however, please feel free to contact us if you have any further problems and we will be happy to help.

Warmest regards,

Pearl and Bear Team

Noté 1 sur 5 étoiles

I was looking for some knee high…

I was looking for some knee high pelerine socks and came across this site. I found 3 pairs of white 3/4 length socks size 3-5.5 with a pretty heart pattern for sale for £4.99 so I ordered 3 packs of 3 pairs thus meaning 9 pairs, with packaging the order totalled nearly £20

What I actually received was 3 pairs of pelerine ankle socks with a diamond pattern and not the 9 pairs of 3/4 length heart design socks shown on the website and is certainly not worth nearly £20 for 3 pairs of ankle socks. The only part of this order that was actually correct was the size! So I contacted the company twice via email requesting a refund for the incorrect order but after reading the automated reply stating, if you contact us more than once you will be pushed down the queue, I am still waiting for a response.

I definitely won't be ordering from this company again, as first impressions last, my first impression is terrible.

I would advise caution if considering making a purchase.

23 octobre 2022
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Réponse de pearlandbear.com

Hi Wayne,

Thank you for your feedback. We are ever so sorry to hear that you had a negative experience with us. We pride ourselves on providing the best possible service and we can see that a member of our team has already contacted you regarding your order and also providing you with a pre paid returns label, so that you can return the incorrect item back to us. We apologise greatly again, and hope to provide you with a better shopping experience next time.

Warmest regards,

Pearl and Bear Team

Noté 5 sur 5 étoiles

They went completely out of the way to…

They went completely out of the way to help me find what I needed for my Autistic son even after it was discontinued
Amazing communication by the team. Great packaging and was delivered quickly. Thank you for the wonderful service. Would recommend to anyone in search of baby and toddler products.

28 octobre 2022
Avis spontané
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Réponse de pearlandbear.com

Hi Kelly,

Thank you so much for your kind words. We really appreciate you taking the time out to share your positive experience with us!

Many thanks,

Pearl and Bear Team

Noté 5 sur 5 étoiles

Fast, reliable and friendly company

My son has autism and relies on one brand of dummy. I've been able to send for them a few times now. This means he's getting his needed comfort. The delivery is always fast from when I've ordered them.

16 septembre 2022
Avis spontané
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Réponse de pearlandbear.com

Hi Emily,

Thank you for shopping with Pearl and Bear. We are so glad to hear about your positive experience with us, thank you for sharing!

Many Thanks,

Pearl and Bear Team

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