Super quick service Was a bit hesitatant cause i had never heard of these guys before..and not many reviews or facebook followers etc. However cant fault service. And can defo recommend. Or... Voir plus
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Lisez les avis des autres
Promptly delivered.Suitcase set is as expected,as I had viewed in a store.However two of the inner two inner - the smallest case and backpack were bent and out of shape.I have decided to keep in the... Voir plus
L'entreprise a répondu
Ordered a vtech laptop for my son, this was supposed to be delivered by DPD, unfortunately DPD said parcel was delivered but it wasn't. I contacted Pearl and Bear via email, they responded quickly, op... Voir plus
L'entreprise a répondu
Super quick delivery I don’t do reviews , however I’m really impressed with this company I sent an email question and had a reply more aless straight away and answered a question The it... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Pearl & Bear is your ultimate online destination for baby products, bringing all the best baby brands together under one roof. We understand how time-consuming and overwhelming it can be for parents to spend hours navigating different websites, trying to find everything they need for their little ones. That’s why we created Pearl & Bear—a one-stop shop designed to make your life easier and more convenient. Whether you’re looking for high-quality baby clothes, gear, toys, or essential accessories, we’ve carefully curated a collection of trusted brands to ensure that you have access to the very best for your child. We prioritise quality, safety, and practicality, so you can shop with confidence, knowing you're getting products that meet the highest standards. At Pearl & Bear, we value your time. By offering everything you need in one place, we help save you hours of searching, giving you more time to focus on what really matters—making precious memories with your family. Our easy-to-use website and efficient delivery options are all designed with busy parents in mind, so you can enjoy a stress-free shopping experience from start to finish. We’re here to support parents at every stage of their journey, providing exceptional customer service, a wide selection of products, and a seamless shopping experience. At Pearl & Bear, we’re not just a store; we’re your partner in parenting, dedicated to making life a little easier for you and your growing family.
Coordonnées de contact
7 Bridgefields, AL7 1RX, Hertfordshire, Royaume-Uni
- Hello@pearlandbear.com
- pearlandbear.com
4,5
Excellent
174 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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It did take longer than expected for my…
It did take longer than expected for my item but communication was good.
17 février 2021
Réponse de pearlandbear.com
Hi Darcey,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Great product and very competitive…
Great product and very competitive prices. Very good customer service. 10 out of 10.
17 février 2021
Réponse de pearlandbear.com
Hi Aneta,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Little bit disappointed
Little bit disappointed - whilst the print on the changing mat I ordered was lovely, it’s very thin with not a lot of padding and in my opinion doesn’t warrant the money that I was charged.
13 février 2021
Réponse de pearlandbear.com
Hi Hannah,
We are sorry to learn that you are disappointed with the changing mat. We take customer satisfaction seriously and have taken your feedback into consideration. Please let us know if you have any additional questions or concerns.
Kindest regards,
Pearl and Bear Team
Réponse de pearlandbear.com
Hi Kayleigh,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
item arrived with defect
item arrived with defect. Still no reply to my email from seller.
8 février 2021
Réponse de pearlandbear.com
Hi Beatrice,
Thank you for shopping with us. We apologise greatly for the delay in our response - due to the high volume of emails our team are working hard to get through as many emails as possible. We have dispatched you a replacement for the item with the defect and it will arrive to you soon. We apologise for any inconvenience this may have caused.
Many thanks,
Pearl and Bear Team
Unfortunately the item I received was…
Unfortunately the item I received was faulty. However it was quickly resolved and I was not out of pocket due to all costs being covered including return postage. It was just a shame the item was out of stock so I had to re-order elsewhere but I cannot fault the service I received.
6 février 2021
Réponse de pearlandbear.com
Hi Jamie,
Thank you very much for sharing your positive experience with us. We are so glad that our team were able to resolve your issue!
Many thanks,
Pearl and Bear Team
I was really impressed with the service…
I was really impressed with the service I received from Pearl and Bear. The item I ordered was out of stock so they kept in touch with me by email and found a replacement, which I am super happy with. Thanks for the friendly, personal service.
3 février 2021
Réponse de pearlandbear.com
Hi B,
Thank you very much for sharing your positive experience with us. We are so glad that our team were able to resolve your issue!
Many thanks,
Pearl and Bear Team
Great service
3 février 2021
Réponse de pearlandbear.com
Hi there,
Thank you very much for sharing your positive experience with us!
Many thanks,
Pearl and Bear Team
Very happy with the service would…
Very happy with the service would definitely use this company again.
27 janvier 2021
Réponse de pearlandbear.com
Hi Veronica,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Réponse de pearlandbear.com
Hi Ali,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Although design was slightly different…
Although design was slightly different from the one advertised it was fine
Slight delay on delivery but when contacted company they were most helpful. Came the next day
26 janvier 2021
Réponse de pearlandbear.com
Hi Dilys,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Not happy with order and help!!!!
25 janvier 2021
Réponse de pearlandbear.com
Hi Jana,
We are very sorry to hear that you are not happy with your experience with Pearl and Bear. Our team are working hard to dispatch orders as soon as possible and our customer service team are making sure that all enquiries are dealt with in a timely matter. We contacted you previously regarding a pre-paid returns slip - we are happy to issue you this to you if you would like to return the items you are not satisfied with and a refund will be issued for these items immediately.
Many thanks,
Pearl and Bear Team
Good and supportive customer service
My overall experience is good to buy a toy for my daughter.
22 janvier 2021
Réponse de pearlandbear.com
Hi Mr Khawaja,
Thank you for shopping with Pearl and Bear. We are so glad to hear your positive experience with us, thank you for sharing!
Many Thanks,
Pearl and Bear Team
Unimpressive service
I sent my parents a link to buy my son a goal for his first birthday. They ordered it on 31st December and the system allowed them to order it and pay for 3-5 days delivery. On 4th January they got a message saying they were sorry they had been on holiday from work and would send it as soon as possible. On 8th January they were then told that actually it was out of stock and wouldn’t be in stock until 21st January.
We wasted alot of time waiting for an item they never had and now need to order elsewhere.
8 janvier 2021
Avis spontané
Réponse de pearlandbear.com
Hi Ali,
We apologise for the experience you had shopping with us. Due to the uncertain times, many brands are facing supply issues, which we are doing our best to manage. We had informed all customers during the Christmas time that our team would respond to queries/orders on 4th January. This was also communicated on our website before placing any orders. When we did return, we unfortunately were informed that we would not get the supply of the item your parents ordered and let them know as soon as we were informed.
Many thanks,
Pearl and Bear Team
5 stars
Ordered a present for my daughters birthday, hadn't heard of this site before but they had what I wanted in stock.
Needed to organise speedy delivery for it and the communication and prompt replies were brilliant.
Fab customer service!
Will use again x
5 janvier 2021
Avis spontané
Réponse de pearlandbear.com
Hi Fiona,
Thank you for shopping with Pearl and Bear! We are so glad to hear that our team could help accommodate for you. We work hard to ensure our customers have a positive experience when shopping with us, thank you for sharing your experience.
Many Thanks,
Pearl and Bear Team
Fast and efficient
Easy to order, was notified of progress and item delivered fast. Just placed another order.
29 décembre 2020
Réponse de pearlandbear.com
Hi Sunny,
Thank you for shopping with Pearl and Bear, we are so glad you had a great shopping experience !
Many Thanks, Pearl and Bear Team
That's about post I pay 4,95 but send…
That's about post I pay 4,95 but send royal mail 2 class.
28 décembre 2020
Réponse de pearlandbear.com
Hi Julius,
We are sorry to hear you feel this way. However with postage we have two options you can choose from, Standard Delivery (3-5 working days) which is £4.95 or Speedy Delivery (1-2 working days) which is £9.95 both of which are stated on our website. In this instance you had selected standard delivery so your order hadn't been sent 1st class delivery. If you wish to discuss this matter further please contact hello@pearlandbear.com and one of our team will be happy to assist.
Many Thanks, Pearl and Bear team
Brilliant place to order from
Brilliant place to order from. ! Fast delivery, easy website to.use, great quality.
22 décembre 2020
Réponse de pearlandbear.com
Hi Kelsey,
Thank you for shopping with Pearl and Bear, we are so glad you had a great shopping experience !
Many Thanks, Pearl and Bear Team
Great customer service
I ordered 2 items from the online baby and toddler show recently, Pearl and Bear were quick to contact me and thank me for the order and advise that one of the items might take a while to arrive. They offered a refund but advised it would be here in time for Christmas so I said I was happy to wait. The item did arrive, but it made me realise the other item had never turned up. I contacted them and initially wasn't very happy with the response they gave me, as they appeared to expect me to take up the issue of the missing package with Royal Mail myself. However, they soon rectified this and are now pursuing this themselves. The item I had ordered is now out of stock and they offered me a variety of other items, all of them almost double the cost of my original item and at no extra cost to me! I did offer to pay the difference as really none of this was their fault but they insisted they did not want me to pay any more money. They also gave me a 10% off voucher for my next purchase. What a turnaround! I'm so impressed with their service and will definitely be a returning customer now!
17 décembre 2020
Avis spontané
Réponse de pearlandbear.com
Hi Stephanie,
Thank you for shopping with Pearl and Bear, we are so glad to hear our team could turn this around for you. We work hard to ensure our customers have a positive experience when shopping with us, thank you for sharing your experience.
Many Thanks, Pearl and Bear Team
Exceptional Customer Service
The product was of very good quality. But what sets Pearl and Bear apart for me was their exceptional customer service. The product was delayed through no fault of theirs but the team were quick to offer a refund if needed. They kept me informed of progress and were quick to respond to any questions.
15 décembre 2020
Réponse de pearlandbear.com
Hi Waseem,
Thank you for shopping with Pearl and Bear, we are so glad you had a great shopping experience !
Many Thanks, Pearl and Bear Team
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