Pearl Izumi Avis 

Exactly a month ago I ordered a pair of Shimano MTB shoes from Tredz and because I love(d) Izumi Pearl products so much I also ordered a pair of Summits from Izumi. I was fairly sure that the Summits would be my choice but ONE MONTH later I have still not got the shoes!

Tredz delivered the first pair within 2 days and they were a bit too small so I exchanged them for a larger size and got those within just a few days but was still left waiting for the Izumi's. One excuse after another, no apology, all UPS's fault, etc. And then they promises to send a new pair which never happened, the delivery never even started. I have now asked for my money back and an apology and even expected compensation for the faff because I gave away my old shoes so I've had a month of no MTB shoes!

Yesterday I finally sent a very angry email to Izumi and this morning I got an email saying they'll refund the money. No apology or any interest in compensation. Thus I will never buy Izumi again and would strongly recommend not buying from them if you actually want to get your order. Tredz was professional, slick and quick.

I am very sad to write this because it is the end of an era of using and liking Izumi products.

I hope this helps others.

R

After registration, a letter with suggestions comes to the mail every day, there is an unsubscribe button, but it does not work, customer support does not respond. I had to send all the emails to spam. There was experience in buying products in another store: low quality products, all made of plastic - sent back, I do not recommend it to anyone.