Pearlveilboutique Avis 13

This company is a scam! My item arrived with a zipper malfunction and it was really cheap material too. I emailed them to ask for a return label but they kept deleting for 3 WEEKS and over a dozen back and forth emails. Finally they said they are sending a new item but that is NOT what I asked for. I asked to return the item for a refund. They never responded back and I never received a replacement either. DO NOT buy from here.

Absolutely horrible!!!!!! The dresses I ordered look nothing like the pictures and are the worst/cheapest quality. Can’t get a response from them of how to return. Very disappointing

Ordered a dress from this company. Website is very misleading as it seems like it’s coming from the US. Took weeks to arrive, and the quality is absolutely horrible. The top of the dress is literally see-through. Looks nothing like the picture. In order to return, I have to ship it back overseas, which will cost about $30. If you want something from China, just shop from SHEIN. Skip this place.

I was disappointed with my experience ordering from Pearl Veil. The website gave the impression that the company was a small boutique based in North Carolina, but when I needed to make a return, I discovered the item had to be shipped back to China at my own expense.

The quality of the clothing did not match the photos or expectations from the website, and international return shipping costs are extremely high — around $20–$35 for a single item. I wish this information had been made more transparent before purchasing.

Customer service did respond, but buyers should be aware that returns are international and can become costly very quickly. I would encourage shoppers to carefully read the return policy before ordering.

Pearl Veil is a scam. Do not buy from them.

WOULD NOT PURCHASE AGAIN!!! This place advertises as a small family run boutique in NC with high quality items. In my opinion, the items were the furthest thing from high-quality that you can find as they are paper thin (and basically see-through) as well as sized incorrectly based upon their website and my personal experience. They also advertise a money-back 30 day guarantee, but they make it extremely difficult to return the items. I have now exchanged 10 emails with them, most of which were them trying to convince me to take a discount on future items instead, without giving me return instructions/address. They finally gave return instructions with a 3 DAY WINDOW for returning the items, and quote about $30 for shipping. However, they require the items to be shipped back to CHINA with a tracking number and using USPS (one of the cheapest shipping options in the US) it was over $75. I would NEVER purchase anything from them again.

I ordered a dress and when it arrived it was poor quality and the fit was terrible. I submitted a request for a refund and they make it very difficult with several emails stating they will issue a coupon for another dress. I am still trying to get the information for a refund. They also state the cost to return is on the customer and it goes to an overseas address. If the item is lost, we do not get our money back. They have a facility in the states but make it very difficult to get a refund. DO NOT BUY FROM THIS COMPANY!!!

Do not buy from this boutique!!!! They are NOT from NC! I purchased a dress and the top doesn't fit properly and the material feels and looks very cheap! I reached out to return the dress and I have to pay half of what the dress costs to ship it back internationally. Do not waste your money or time. A total SCAM!

Trash. I feel like I’ve been scammed. Took forever to receive the item and not even high quality for the price paid. Been trying to get a return label for refund and keep getting the run around.

Awful! I just received a dress that looked vibrant and good quality on the website. It came and it was the complete opposite. I have asked for a refund, and they have currently told me it is my responsibility to pay for sending it back which is half the cost of the dress! It is defected due to the quality and lack of latch on the zip. I feel like I have been scammed.

The dress I got was TERRIBLE - nothing like it looked like online.The fabric was super cheap. I pad $67 for this complete crap. I am currently asking for a refund and it has been a nightmare, I feel that I just got scammed. Unfortunately

DO NOT ORDER FROM PEARL VEIL! Complete scam! They make it seem like the items are high end when they are complete trash. Items come from China. When trying to return the items, they will give you the run around and try to get you to buy a different item for 50% off. They do not provide a shipping label for returns. It cost 40 dollars to return them back to China.

Buyers beware, Pearl Veil Boutique makes you think the clothes are high-end and shipped from a little family business in Ashville but in reality they drop ship from China. The clothes quality is very poor, and sizing incorrect. They advertise 100% money back for return but they ask you to pay the shipping back to China which costs $40. Do not buy from them!