Platinum Hyundai & Suzuki Swindon - Swindon Avis 814

Put my £46,000 electric car in for a noise on the drive train, they cleaned the brakes, noise still there, technicians or monkeys, you guess.

Partner takes car in saying reversing camera doesn't work. Day off and diagnostics 'the camera needs replacing'. clever people. On that basis they ordered new camera. So reported rear camera faulty and they didn't think to order, brilliant. Now have to go back, another day off work.

Bring back Dom the company cared then!

We came back to Hyundai and Craig because of the service with our last car which was excellent.Also the after sales with the servicing etc was very good.Craig explained everything very well and was also at the end of the phone if needed.We considered Craig to be an excellent asset to the business.This also includes all the staff that we have encountered.

I strongly recommend that you do not do business with Swindon Hyundai (Platinum Group).
I have just had the most frustrating and bizarre experience I’ve ever encountered when trying to purchase a car or, for that matter, when purchasing anything from a company.
It all started three and a half weeks ago when I saw a second-hand Hyundai Tucson for sale at the Platinum Trowbridge branch that matched the specification we were looking for. I called Trowbridge and had a friendly conversation with a sales representative who suggested the car be moved to the Swindon branch, as this was closer to where we live. However, I was then asked to call the Swindon branch myself to explain the conversation. Alarm bells quietly started ringing at this point — why was I being asked to coordinate between their own branches? Why couldn’t they communicate directly and call me?
I called the Swindon branch and explained everything. They said the transfer should be possible, and I confirmed I was happy to place a deposit to reserve the vehicle. I had already been told by Trowbridge that the car had just been through a service and MOT and that all my questions had been answered. This was three weeks ago.
I then heard nothing from either branch for several days. Eventually, I called the Swindon branch (on a Wednesday) and was told they couldn’t get hold of their colleagues in Trowbridge and didn’t know what was happening. I then called Trowbridge myself and was told the car had passed its MOT and service, was in great condition, and that they had already spoken to Swindon on Monday and told them to collect the car. Once again, I was advised to call the Swindon branch and tell them. At this stage, I felt like I worked for the Platinum Group and was becoming increasingly frustrated.
I called Swindon again and relayed the message. They said they hadn’t heard anything but would look into it, confirm the work had been completed, arrange transport to Swindon, and call me back that day. No call came.
I waited two days to see if they would follow up. They didn’t.
I then visited the Swindon branch unannounced to speak with the representative. I was given a series of excuses about not being able to contact colleagues. By this point, I had repeatedly been told the car had passed its MOT and service and was in great condition. I told them they had 24 hours to get the car to Swindon or I wanted my deposit returned. Later that day, I received a call saying the car had arrived, the MOT and service were complete, and the car was in perfect condition. I arranged a test drive.
When I arrived, I handed over my driving licence and went to view the car. Within less than a minute, it was clear the promised work had not been done (rear discs). When I pointed this out, the representative initially insisted the work had been completed until I showed the visible rust. I then checked the MOT online and discovered the car had actually failed an MOT in February and no work had been carried out and no further MOT had taken place!
I was extremely unhappy. They had wasted weeks of my time, taken a deposit, and repeatedly misled me. I asked to speak with the sales manager to discuss the poor customer service and my serious concern that they were prepared to let me test drive a car that had failed its MOT.
The sales manager explained that the breakdown in communication was because they cannot effectively communicate with colleagues in Trowbridge. I questioned how this was possible given they are the same company and was told “that’s just the way it is.” It was also strongly implied that no lies had been told. Regardless of wording — misleading information or poor communication — the result was the same: I had been given incorrect information repeatedly for three and a half weeks.
The sales manager said he would call me by the end of the day with a final update and offer financial compensation for the experience if we choose to purchase the car. He later called to say they had rushed the car through an MOT — clearly acknowledging that asking a customer to drive a car that had failed was unacceptable — but they still had not carried out the previously promised work and had now backtracked. At that point, I requested my deposit back.
The following morning, I called the sales manager one last time, as it would make sense to have a relationship with the Swindon branch given it’s closest to us, and asked what the financial compensation would look like. The price he quoted for the car was well above current market value. I then took my money back.
I urge anyone thinking of purchasing a car from the Platinum Group — especially the Swindon branch — to think again. It just not worth the hassle!

Have just purchased a new Hyundai bayon, dealt with craig who was excellent as always nothing was too much trouble and Craig kept me updated throughout the process, it’s the fourth new car I have dealt with Craig the three previous cars were when it was pebley so great to still be dealing with Craig.
Hopefully the after sales care with platinum will be as good as pebley which was always first class.
Pleasure dealing with Craig over the years and Justin as well.

On all my previous Hyundai car purchases, Justin was the salesman who always looked after me well, very knowledgeable and could always provide me with the choice of car best suited to my requirements and the options to finance it. With Justin having transferred to Suzuki sales, I was introduced to Craig and it was normal service resumed. Craig was equally knowledgeable and also looked after me very well. I was looking for a new Kona which would mirror my previous model. Immediately he recommended the N Line which sounded perfect for me and included some useful additions to equipment and some new eye catching contours. Like Justin, Craig has only been a telephone call away for anything I wasn't sure of with my new Kona. I have always been well looked after at Pebley Beach, from car purchases to servicing and any work required under warranty or other.

Craig was a brillant sale person , He very knowledgeable , I had an excellent process even though i had to wait longer for the car than expected, the garage wanted to make sure everything was 5star before i had the car handed over ..I would definetely recommend this garage to anyone ..Thank you ..Alison carter

Craig was very helpful, the process of purchasing the car was very easy and the car arrived in good time. Car is great and we would recommend Platinum Hyundai to anyone.

During the experience of Purchasing my Hyundai Kona the salesmen listened to all of my questions and acted on any queries,Everything was professional from my first enquiry to when I drove my car from their showroom, and since my purchase the salesmen has kept in touch with me, So impressed with that aswell.

Easy process great staff and all done on time

Efficient pre visit instructions. Friendly and helpful staff on arrival. Notified when car was ready at the time previously promised.

Helpful, friendly and knowledgeable service. I trust them to do a good job.

Just acquired a Hyundai Tucson which is my second car of this type. The help and guidance given to me by Craig was excellent, no pressure to buy just help throughout, I would recommend this dealer ship to anyone, I used them to service my previous car and had excellent service.

The sales team here led by Sean Quirk have built long term client relations with repeat customers like myself. The changes from a family run business to a dedicated Hyundai dealership have given opportunities for change. These changes , I am sure given time to settle, will significantly change the service to give a comprehensive overall package to support customers through the ownership of their vehicle.
The teams across sales, service and admin will be more focused on overall customer satisfaction instead of departmental satisfaction.
Time will tell!
I have been a customers for over 10 years and whilst my latest purchase was made with confidence and I was given a very knowledgeable handover, hiccups from an administrative misunderstanding made the total process less than perfect. The set up of the 5 yr after sales service package was completed very efficiently and at an extremely competitive price.
So all things considered I have once again been very satisfied with this car purchase.

The staff at Platinum Suzuki understood my needs and many staff passing asked if i was being seen to, very polite and friendly and professional service.

The man serving on the desk was very friendly.

Quick and sufficient

Im a fan of the former Pebley Beach Hyundai now part of the Platinum Motor Group. They look after both our cars and have done for a number of years. The most recent occassion i used the service dept the event was slightly tarnished. The work involved took much longer tham first thought 3 additional days in total. The work was done well, and fair value for money too. But what tarnished things was that although i rang several times, left voicemails for a call bsck, sadly nothing happened until i chased things up. The service dept number including the right extention just rang and rang. Im nearly an hour from the deskership and needed to plan ahead for a lift.. not the Pebley Beach ive experienced in the past.. but i will still use them for sure

Efficient, quick, kept updated via text and email. No pressure to have work done right away. Friendly staff. Car ready before time.

Overall good service from Craig explained in detail how everything worked on my Kona. Had it now for 2 weeks and really enjoying the drive.

Easy to book service which was completed to quote received. Customer service received excellent topped off with a clean car wash. Happy customer.