Vendu par Pens.com
Les informations sur cette page sont basées uniquement sur les avis produits écrits par des clients de Pens.com via Trustpilot.
Pleased that the pen wrote smoothly! Sometimes you never know the quality when you are ordering online!
Réponse de Pens.com
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality pens received which writes very smooth and we look forward to working with you again soon.
It's a Handsome pen.
Réponse de Pens.com
Thank you for contacting us at Pens.com. We are pleased to hear you love the great quality pens received and we look forward to working with you again soon.
The blue stain on the bamboo pens is saturated so deeply that the customized engraving is not visible. It was necessary to go over the top of the engraving with white paint, and wipe the excess paint off, in order to see the words at all. On an order of 150 pens, the task was very time consuming, and quite a hassle. Do not recommend. Otherwise, the mechanism of the pens is of a decent quality. *Update: The company did issue a 20% credit to the invoice, providing restitution for the difficulty of the order. This action was appreciated.
Réponse de Pens.com
Thank you for contacting us at Pens.com. We are sorry to hear you receive pens with stains. Review shows this issue is already resolved, please reach out to us at reviews@pens.com with any other issues or concerns.
These are great pens and more importantly my customers love them.
Réponse de Pens.com
Thank you for contacting us at Pens.com. We are delighted to hear you love the great quality products received and we look forward to working with you again soon.
I never received the products, after to orders and nearly 4 weeks of waiting. The company admitted that there was a problem with the first order, which they cancelled and replaced with a second order. My delivery date was time-sensitive, therefore if delivery ever comes, it will be after the time that they were needed. I have been a good customer for the past 5 years, but this disappointment has broken my confidence in their ability to deliver products on time. Bill Walton
Réponse de Pens.com
Thank you for contacting Pens.com. We are sorry to hear the first order was cancelled and a redo order was done. We also understand the time sensitivity of this order. An email was sent to you regarding this issue.
Nice feel, writes smoothly. Disappointed in how the text turned out. Hard to read.
Réponse de Pens.com
We thank you for sharing your feedback. We are sorry that you had a negative experience. Please reach out to our customer support service at “reviews@pens.com “ so we can address your concerns directly.
the pens were great,
Réponse de Pens.com
Thank you for sharing your feedback on the products that you received. We are pleased to hear you love the great quality pens received, and we look forward to working with you again soon.
You could not read the phone # on all the pens! It was impossible to see and useless to us. We got our money returned and threw most of those pens away.
Réponse de Pens.com
Thank you for sharing your feedback on the products that you received. We appreciate you sharing your experience with us regarding the pens received and we are delighted to have resolve this issue for you.
I should’ve had a darker ink for this Light colored pen. It barely shows up. And a photo of nobody is right now
Réponse de Pens.com
We thank you for sharing your feedback. We’re sorry that you had a negative experience. Please reach out to our customer support service at “reviews@pens.com “ so we can address your concerns directly.
Great pens I use them as my business cards and people love them
Réponse de Pens.com
Thank you for taking the time to share your positive experience with our high-quality writing pens. We are delighted to hear you love the great pens received which is greatly loved by your customers. We thank you for making us your choice for your promotional products.
Better quality in this order than our last one.
Réponse de Pens.com
Thank you for taking the time to share your positive experience with our order fulfillment service. We appreciate your support and look forward to serving you again in the future.
Great product. Keep up the great work....:) Thanks The Dawg
Réponse de Pens.com
Thank you for taking the time to share your positive experience with our order fulfillment service. We are thrilled to hear you love the great pens received and we look forward to working with you again soon.
Bamboo material looks great, printing not as good. Very irregular, some printing very light hard to read, printing on a "knot" also very hard to read. Writing quality so far has been good with regard to pens I have used and comments from people I have given pens to. Have received many positive comments with regard to choosing a sustainable material.
Réponse de Pens.com
Thank you for sharing your feedback on the products that you received. We do apologize for the pens received that you are not able to read the imprint that is hard to read. Please reach out to our customer support service at “reviews@pens.com “ so we can address your concerns directly.
I like these pens. I'm hoping they will have less of an impact on the environment.
Réponse de Pens.com
Thank you for taking the time to leave such a positive review. We appreciate your support and look forward to serving you again in the future.
The engravings were barely visible. One must look hard to see what is the message.
Réponse de Pens.com
Thank you for sharing your feedback. We’re sorry that you had a negative experience. Please reach out to our customer support service at “reviews@pens.com “ so we can address your concerns directly.
The pen writes really well. I'm very happy with that aspect. The engraving us really light. I wish it was darker.
Réponse de Pens.com
Thank you for your feedback. We appreciate you sharing your experience with us regarding the pens received. Thank you for choosing pens.com.
Wish that some sort of LOGO had been able to attach to the product. Customer service, due to lack of English skills, were hard to work with via the telephone and slow to understand via email. Otherwise, happy with the product, although the price listed and the actual charge were a little different.
Réponse de Pens.com
Thank you for your feedback. I am sorry to learn that the products you received were not up to standard as we take pride in ensuring that we deliver high quality products.
Please send us an email to customercare@pens.com with the order information
so that we can work with you in providing a resolution.
