People's Trust Insurance Avis 1 084

I have filed two claims in the 35 years I have owned my home. Both claims have been with People's Trust. I had major problems with my roof and they just want to patch my roof. That would have looked horrible because my old roof was about 14 yrs old. I also had fungus under my home in the crawl space. I was told I had coverage in my plan but they said that it wasn't covered. They want your premium but they won't pay at all or the very least they think they can get away with as in my roof. Stay away! I am in litigation about my roof because I couldn't just patch my roof. This will be you too if you ever have to file a claim.

I got a quote for HO insurance and paid for the policy. The company wanted to send an inspector out to do a Five Point inspection. No problem. Problem. Not really sure whether the underwriters or the inspector is the problem, but it makes for a clueless group, all of which are hiding for fear of an attempted logical conversation. The inspector had 5 erroneous entries which he submitted to the company. They cancelled the policy due to the poor condition of my roof, sighting differing colors of tiles indicating patching, therefore the entire roof needs to be replaced. What, It's a 35yr tile roof that isn't even 18 years old. Upon review of the pics the roof is fine, what they are looking at is clean vs dirty tiles from where I had leaking solar pool heating panels removed. How such incompetent people can have jobs is beyond me. They won't talk to you for fear they might have to confront how dumb they really are. Took my payment quickly, got to wait 3-4 weeks to get a refund. Really great group, run don't walk.

I just got a call from my insurance agent that People's Trust Insurance is cancelling my Home insurance after 10 years with no claims. I supported this company because it's local, how is that for customer appreciation. Shameful.

I am at the back end of my unusual claim which was a well hit by lightning. Jennifer Quinones was so professional and reasonable I would recommend this company to everyone based on her handling of my claim.

Buyer beware!! My father passed away in June. His home was sold and I notified People’s Trust on 9-1 to cancel his home owners insurance. It is now 9-27 and I am still getting the run around. I have given them all documents required to cancel the insurance but they won’t give me their cancellation form to sign and return. I have called numerous times, emailed to a C Boyd numerous times and don’t even get a response. I have a 4 month refund due to be paid back to me. I don’t understand what the problem is other than they don’t want to refund the money. This is one of the worst companies I ever dealt with.

Raised my homeowners insurance payment after 2 years from $945 to $2540. When I called and asked for the reason, the respond given was due to my demographic. Which means my race, age, sex, income, address,etc. I now have a new policy with major insurance carrier that I know I can depend on in time of need at a much lower cost.

still no decloration page and ins increased $645. in one year no claims whats up with that

I've been with People's Trust for many years. Every year rates have been climbing. BUT now my $2300 policy is going to cost over $3500!!! Really, that's how you treat a loyal customer with NO claims... Sooooooooo, bye bye! No need to respond...

Excellent service. Especially from the emergency repair team.

So far so good. We are hoping reports that you will raise rates is not true. Otherwise our rating may go down and we’ll be shopping. But, not bad so far, yet we haven’t had any HO claims in forever. We’ll see what happens.

I’ve been with you almost 12 months and your not going to renew me??? I had no claims in the past 5 years and I pay my bill on time every time. Very dissatisfied. No explanation why. Poor customer service and no communication with your insurance company and the customer. You should think about how you handle customers if you ever want them to return. Heads up if you choose this company as a provider. You can sign up, get service, pay your bills, but at the end of your first year don’t be surprised if they force you to look for another insurance company when they non renew you. Still don’t know why ....

This was my experience and opinion.

Thank you.

Brought my Insurance up from 5K to almost 11K. Had several problems over the years, very hard to talk to them. We are furious. Oh, the house was completely remodeled and it's in great shape. We know other clients of People's Trust having the same issue. Run away from this Insurance.

Nothing to review.. like most insurance companies you don’t know how they are until you put in a claim in and see how they operate. Unfortunately there are no claims at this time.

I spoke with an Agent who answered my question regarding an invoice for over $500 that I couldn't understand. He explained it in detail in a way that I understood and could resolve. Thank you.

I am very satisfied with the policy I currently have and have recommended to family members
Working people rates and all is explained in the documents received
Some companies don’t even explain actual coverage
Keep up the good work

It was very good and simple. Great service and friendly people

We started with Peoples last fall. So far our experience has been pretty good. We did receive one bill that our agent told us was a result of crossed wires, and we should ignore, so that only issue was resolved quickly and to our satisfaction. We are pleased with the price. The agency and the inspector have been pleasant to work with. We hope we don’t need to call on them, but expect they will be there if we do.

Thank you for a professional service,better coverage at a reasonable price

Accepted my quote with no issues. Best price on the market!! Also the inspection was very helpful and provided a great amount of information.