Very easy to order and set up minimal fuss great interaction with the emergency lady who talked us through all the set up steps. I did it all on my phone for my mum and set up the direct debit came ve... Voir plus
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Lisez les avis des autres
At 84 and unwell, I recently had a bad fall in my home. My son was visiting to help me at the time. Thank goodness he was here when fell in my bedroom at night as I live alone. Head injury. Hospital!... Voir plus
The welcome pack was inadequate as it only showed how to set up the watch but not how to register it etc. then my phone call was answered by AI who promised a return call within 3-5days which didn’t c... Voir plus
L'entreprise a répondu
These Alarms should be free to anyone who has lived, worked and paid National Insurance for most of their working Live. My Friend in Scotland got hers free from the national Health, my Children are pa... Voir plus
À propos de l'entreprise
- Service d'aide médicale d'urgence
- Borne d'appel d'urgence
- Service de soins à domicile
- Aide à domicile
- Fournisseur d'équipement de mobilité
- Soins aux personnes âgées
Écrit par l'entreprise
Age UK Trading Personal Alarms are designed to support people in later life, while also supporting the work of the charity Age UK. Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading Personal Alarms are provided by Taking Care Personal Alarms Limited.
Coordonnées de contact
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Royaume-Uni
- 0800 085 8032
- enquiries@taking.care
- personalalarms.ageuk.org.uk
4,7
Excellent
248 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Personal Alarms from Age UK Trading
Hi,
Thank you for your kind review, we very much appreciate it.
Kind regards,
Hilary
keeping safe…
it gives me piece of mind ,i have only had to contact them once , which was dealt with quickly
29 juin 2026
Réponse de Personal Alarms from Age UK Trading
Hi,
We're so glad to hear we provide you with peace of mind and that our team was able to assist you quickly when you needed us.
Kind regards,
Hilary
Very helpful staff and efficient and…
Very helpful staff and efficient and get the right help when required
5 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi Margaret,
We're so happy to hear our team provided such helpful and efficient service. We appreciate your kind words!
Kind regards,
Hilary
I have had an alarm for some time
I have had an alarm for some time. I've had about about 3 calls on it. Every one has been answered virtually immediately and action taken straight away and dealing with extremely pleasant and knowledgeable operators. Happy bunny
5 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi George,
We are so pleased to hear about your positive experiences with our alarm service and the prompt, helpful assistance you've received from our team. We truly appreciate you sharing your feedback!
Kind regards,
Hilary
Réponse de Personal Alarms from Age UK Trading
Hi Mary,
We are so glad to hear that you had such a positive experience with our service. Your kind words mean a lot to us!
Kind regards
Hilary
I checked various websites to see what…
I checked various websites to see what was available. I found that this alarm was exactly what was the alarm that suited my needs. Plus it now gives me confidence now that I am finding walking and standing difficult and unsteady. Easy to set up and makes me feel more safe and secure
14 juin 2026
Réponse de Personal Alarms from Age UK Trading
Hi James,
We're so glad to hear our alarm provides you with confidence and a sense of security, especially as you navigate new challenges with walking and standing. We appreciate you sharing your positive experience and finding our product easy to set up. Thank you for your kind words!
Kind regards,
Hilary
Réponse de Personal Alarms from Age UK Trading
Hi,
We're so happy to hear our alarm provides you with reassurance. Thank you for sharing your positive feedback with us!
Kind regards,
Hilary
Réponse de Personal Alarms from Age UK Trading
Hi Pam,
Thank you for sharing your feedback about our helpful Customer Service team. We really appreciate it.
Kind regards,
Hilary
The personal alarm appears to be satisfactory…
The personal alarm appears to be working well even though I have not yet needed to press the alarm. My only complaint is that I seem to be forever charging it up, although I do accept that I get almost daily texts/emails warning me that the charge is down to 20%/10%. I assume this is due to the fact that the alarm is permanently connected to the GPS system
3 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi Tony,
We appreciate your feedback and are glad to hear the alarm is working well for you. We understand your concern about the frequent charging notifications. The continuous GPS connection does contribute to battery usage, if you have any further concerns, please feel free to contact our Customer Service team on 0800 0121321.
Kind regards,
Hilary
A very prompt reply
A very prompt reply to my alarm going off late at night gave me great confidence in the system. The responder was both courteous and efficient, despite the alarm being a
mistake and entirely my fault.
2 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi Mike,
We're glad to hear our prompt response to your alarm provided confidence in our system. We appreciate you acknowledging our team's courtesy and efficiency, even when the alarm was unintentional.
Kind regards,
Hilary
A system with clear instructions to set up.
As an 80 year old, I found that the system was fairly staightforward to set up and on the two occasions that the alarm has been set off, the response was swift and clear.
3 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi,
We're so glad to hear that our system was straightforward to set up for you. We truly appreciate your positive feedback regarding the swift and clear response you experienced. Thank you for sharing your experience with us!
Kind regards,
Hilary
Staff
Everyone is so polite whenever my alarm goes off. I'm still getting used to it. I find it hard to cancel it, but on this occasion the helpfull lady said to hold the button until it says Cancelled. Sorry I forgot the ladies name.
1 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi Sandra,
We appreciate you taking the time to share your experience. We are happy to hear our team was polite and helpful in guiding you through the alarm cancellation process. We understand that new systems can take some getting used to, and we are always here to assist.
Kind regards,
Hilary
They are very good and saves lives they…
They are very good and saves lives they are worth the money you pay for
3 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi Joanne,
We're so glad to hear our efforts are making a positive impact and are valued. Thank you for your kind words!
Kind regards,
Hilary
My main reason for getting in an alarm…
My main reason for getting in an alarm is that I visit a small workshop I own in the heart of t,he country. If I had a bad fall I could be isolated for a considerable period of time. My contacts all know where it is situated and could quickly summon help..
2 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi John,
We are truly glad to hear that our alarm provides you with such a crucial sense of security, especially given the isolated location of your workshop. Knowing that help can be summoned quickly in an emergency is incredibly important, and we are pleased our product contributes to your peace of mind. Thank you for sharing your positive experience with us.
Kind regards,
Hilary
Very kind and helpful staff
Very kind and helpful staff, and well presented products with clear instructions.
14 mai 2026
Réponse de Personal Alarms from Age UK Trading
Hi Nicholas,
We are so happy to hear that our team was helpful and that our products were well-presented with clear instructions. Thank you for your kind words!
Kind regards,
Hilary
Several times my alarm has gone off in…
Several times my alarm has gone off in error.
Until I learnt to cancel if I was always answered with kindness & understanding.
5 juin 2026
Réponse de Personal Alarms from Age UK Trading
Hi Sue,
We appreciate you sharing your experience with us. We're glad to hear that our team was able to assist you.
Kind regards,
Hilary
Excellent service so far
Excellent service so far. My mother used her alarm following a fall and the matter was dealt with in a calm, friendly yet professional manner.
5 avril 2026
Réponse de Personal Alarms from Age UK Trading
Hi Lynne,
We're truly happy to hear our service provided such calm, friendly, and professional assistance during your mother's fall. We appreciate your kind words.
Kind regards,
Hilary
Excellent backup service and works really well
Needed a personal alarm following falls - reviewed market and this seemed good although fairly expensive.
Delighted with it though!The whole process is simple - with support if needed. The remote pendant is very sensitive - can go off if dropped for instance. Control staff very fast and very understanding. Worth every penny!
2 juillet 2026
Réponse de Personal Alarms from Age UK Trading
Hi Alan,
We're so glad to hear our personal alarm has provided such reassurance and proven to be a worthwhile investment for you. It's wonderful to know that our support and the responsiveness of our control staff have made a positive difference.
Kind regards,
Hilary
Réponse de Personal Alarms from Age UK Trading
Hi Pauline,
We're so glad to hear our product gives you confidence when you go out. We truly appreciate your positive feedback!
Kind regards,
Hilary
Satisfied user
Have used my personal alarm twice in first year. Very fast response both times sympathetically dealt with.
My only concern is that I find it quite difficult to hear you talking but realise if I give an account of what has happened the situation is dealt with effectively.
14 avril 2026
Réponse de Personal Alarms from Age UK Trading
Hi,
We appreciate your feedback and are glad our team responded quickly and effectively during your emergencies. Your input is invaluable as we strive to enhance our service for everyone.
Kind regards,
Hilary
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