Personal Alarms from Age UK Trading Avis 

Easy to arrange, easy to install,
We have only used it twice and both of them was by accident when My Mum pressed the alarm by mistake, the company rang us within seconds, they were very understanding that it haf been pressed by accident, both times the caller was really polite and friendly to talk too, checking Mum was alright, the alarm when pressed is loud, Mum wad able ti speak to the caller from another room from where the device is installed with no issue, would highly reccomend, gives us the family piece of mind knowing if Mum is in the house by herself and anything was to happen there's help at hand to allert us

The answer from the call centre was very quick when I pressed the button on the pendant. The handler was efficient, and calm and her questions were to the point and searching. Whilst attempting to assess the situation, she was reassuring me. I felt that I had confident help and support. Thank you.

This device does so much more than many others. in particular, it works anywhere . not tied to a base station .

I have been delighted with the service you provide with the alarm. There is always a person who answers the alarm. I did have to use it after a fall, and my neighbours were with me in no time, and the emergency services arrived ten minutes later.
I have knocked off a star because of the design of the wrist alarm which comes undone unless I use a rubber band to hold the strap in place.

Prompt delivery, helpful to set up and when accidentally pressed button an extremely quick response.
Easy to use and also no need for landline which is really helpful

Very caring, very understanding, very reliable and always there

I have had a fall when I broke my hip when I was in the garden. The paramedics were sent to me. When I fell at home I had a quick response and key holder was soon with me. I rate this as good help.

My experience is NOT great. I did nor even select that
You have not once tested , without me asking, for the device to be tested. If I was not too old to be bothered to change because it involves bothering other people. I did not select 5 stars but one. 5 appeared and I could not not change..

Excellent service. Prompt and friendly response to any enquiries. Highly recommend

Always quick to answer very friendly and understanding cannot fault

Alarm easy to wear and will respond outside my home via sat navigation I think . I would recommend it. Staff answer quickly .
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I love my alarm. Everyone I have spoken to on the phone has been most helpful and friendly
It is good to know that if I have an accident or fall I can call on help

The response is always quick. Fortunately I've not needed help
Yet but have triggered a few false alarms. The responder has always been polite and understanding. It's very reassuring to know someone is always there to help if needed.

As I have not ordered a personal alarm recently, not for the last 3 years your email was a complete an utter waste of time. When asking how this came about I was passed from Age UK Trading to Take Care who then tried to pass me back to Age UK Trading. Obviously neither organisation had any idea what had gone wrong and were unsure where to obtain an answer. Best to just put the phone down. But here we are again for the second time of asking. Can someone sort it out?.

Setup was easy and the advisors were fully supportive. Otherwise, I have not had occasion to use the alarm.

There is always someone available. Any problem is dealt with sympathetically.

Always easy to contact. Equipment simple to use.
Professional service.

It would be useful if on page 16 of the user guide you made it clear that the alarm unit is a sealed item . Mine had the red light flashing every 4 seconds which apparently means the battery is getting low. I couldn’t speak to anyone as is was the weekend, so I sent an email. A couple of hours later a lady called and explained it all to me. So now I’ll get a phone call to receive a new unit . It would be helpful to be able read this in the booklet.

We have been very fortunate and just have peace of mind (so far)