Pest UK - Woolwich Avis 

Polite, efficient job well done

I would never recommend this company to anyone, i am disgusted with the way my 88 year old mum was treated when I arranged for pestuk to sort a problem with bed bugs. The bed bugs had infested my mums chair , don't know how, as my mum is a very clean person , finding the bugs caused my mum alot of stress , so we got rid of the chair , and arranged for pest uk to fumigate the property. Pest uk changed the arranged date to another date then didnt bother to turn up , when i called to ask where there technician was , I was told he had knocked on the door but didn't get an answer, so just went away ,Pestuk had my number , no one contacted me, it was not true no one knocked on my mums door ,as my mum has a ring door bell and glass fronted door , you can see anyone standing there , she was also sitting in her kitchen , in full view of the font door , my mum maybe 88 but she is of sound mind , does not have dementia , i cancelled them and had the stress of making alternative arrangements, all i wanted was a quick solution to a horrible problem, to avoid my mum getting to upset, all Pest uk did was make everything worse and didnt even offer an apology , if you want a problem sorted quickly then avoid this company.
I have communication via watsapp supporting my appointment made with pestuk and how you let my mum down , your reply is just an easy way of not owning up to your mistakes, you have shown how unprofessional your company is ,i can only hope that I'm believed and anyone reading my complaint will think twice about using your company, if ever they find themselves in the horrible circumstances my mum was in , your company doesn't even deserve the 1 star I gave you .

When I first called Pest UK, I thought the service was expensive. So, I decided to use a cheaper service with another company. This treatment was terrible. I then used another company to do the heat treatment, and this service was also terrible.

None of those other services were BPCA certified, and I didn’t realise how important this additional qualification is because it means that they’re able to buy the necessary pesticide to deal with the job.

On top of this, the first thing Pest UK stated upon inspection is that they completely dismantled the bed and steamed every single corner and crevice. It’s at this point that I realised none of the other companies even dismantled the bed; they just sprayed the bed on top of it.

In summary, I only had dealings with James Howell, but he filled me with the utmost confidence that the problem will be dealt with, and through his thorough inspection and thorough spraying and steaming, it’s the first time I felt any feeling of confidence since this situation started.

For anyone who’s dealt with bedbugs, you know the mental battle that you’re going to go through to try and sleep at night because you have to sleep in the same room in order to draw out any potential survivors. After dealing with James Howell today, it is the first time I have felt confident enough to sleep in the room.

The truth is I ended up spending the same amount on the other two terrible companies that Pest UK quoted me in the first place.

In summary, don’t make the same mistake I did. Quality comes at a cost, and it’s definitely worth paying these guys.

If you can ask for James Howell