Easy to navigate website to place order. Great specials. Option to add on a direct order that fits my time frame. I did the math and realised that the brand I bought from my local supermarket... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great delivery ordered Tuesday morning on my doorstep 11am Wednesday. I found a flea and worm pill Capstar brand fantastic for my fluffy cat Izzy no more fighting to spread fur on the back of her neck... Voir plus
L'entreprise a répondu
Petdirect are such an incredible company to buy from. Absolutely game changing. Their customer service in store and online is second to none. They offer consultations for your pets and advice, I booke... Voir plus
L'entreprise a répondu
Petdirect website is very user friendly. Extensive product range. Pet food prices lower than most other stores/online sites. Fast delivery, super efficient auto-delivery (which is easy to update/ch... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Petdirect is proud to be New Zealand’s #1 Kiwi-owned pet supply retailer, dedicated to providing the best products and services for your beloved pets. With a passion for pets and their well-being, we offer an extensive range of high-quality pet food, accessories, toys, and healthcare solutions for cats and dogs. From everyday essentials to premium products, we’ve got everything your pet needs, backed by our expert advice and unmatched customer care. We’re not just a pet store; we’re here to help enhance the lives of pets and their owners. Our easy-to-navigate online store offers a seamless shopping experience with free shipping across New Zealand for orders over $79, including rural delivery, so your pet's favourite products arrive right to your door. Our loyalty programme, Pet Perks, offers exclusive discounts, Airpoints Dollars™ with every purchase, and special anniversary treats, making each shopping experience rewarding. In addition to our online services, we’ve recently opened our first physical store in Takapuna, Auckland, where pet parents can enjoy a hands-on shopping experience, including a unique treat bar for dogs. At Petdirect, we believe in supporting pet owners with more than just products—we’re here to provide expert advice, tips, and guidance from our in-house veterinarians and partners like Mark Vette, New Zealand's leading dog trainer. As a brand, Petdirect is committed to responsible pet ownership and animal welfare, ensuring that every product we sell is safe, trusted, and loved by pets across New Zealand. Whether you’re shopping for your furry friend’s daily needs or something special, you can count on us for quality, value, and a genuine love for pets. Join the Petdirect family today and discover why we’re New Zealand’s favourite pet supply store!
Coordonnées de contact
32e Patiki Road, 1026, Auckland, Nouvelle-Zélande
- 0800 200 240
- support@petdirect.co.nz
- petdirect.co.nz
5,0
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great range of products and super fast…
Great range of products and super fast delivery in Auckland.
8 mai 2026
Avis spontané
Réponse de Petdirect
Hi Dani,
Thank you so much for your 5-star review! We're thrilled to hear that you love our product range and enjoyed the fast delivery in Auckland.
Excellent products and great delivery.
Excellent products and great delivery.
8 mai 2026
Avis spontané
Réponse de Petdirect
Hello Anne,
Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our products and delivery service. We look forward to seeing you again soon!
Fast Service
I’ve always found Pet Direct to process my orders promptly and usually the product arrives at my door the next day. Getting large bags of dog food delivered is great as it saves me a lot of lifting and carrying.
4 mai 2026
Avis spontané
Réponse de Petdirect
Dear Felicity
Thank you so much for your wonderful review! We're thrilled to hear that you’re enjoying our prompt service and convenient deliveries. It’s great to know that having your dog food delivered is making things easier for you.
Delivery is super fast
Delivery is super fast. They have an app! Yay!. Prices are great with specials all the time.
11 mai 2026
Avis spontané
Réponse de Petdirect
Hi Jasmine,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you're enjoying our speedy delivery, app convenience, and regular specials.
What I really like is the rapid…
What I really like is the rapid overnight delivery and their extensive range of quality products
7 mai 2026
Avis spontané
Réponse de Petdirect
Hi Bev
Thank you so much for your wonderful review! We're thrilled to hear that you appreciate our rapid overnight delivery and extensive range of quality products.
Addiction cat food is excellent
Addiction cat food is excellent, best I've found & it arrived so fast.
6 mai 2026
Avis spontané
Réponse de Petdirect
Hi Angie,
Thank you so much for your glowing review! We're thrilled to hear that you love the Addiction cat food and that your order arrived quickly. We strive to provide the best products and service for our customers and their pets.
Great product range with super fast…
Great product range with super fast delivery
7 mai 2026
Avis spontané
Réponse de Petdirect
Dear Maureen,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our product range and experienced super fast delivery.
Réponse de Petdirect
Hello Jordana,
Thank you so much for your wonderful feedback! We're thrilled to hear that you appreciated our great prices and fast delivery. It's our goal to make shopping for your pet as convenient and affordable as possible
Thanks Petdirect
Thanks Petdirect
Being able to order vet diet food online is a godsend.
Super fast delivery to a rural address.
You will not regret choosing Petdirect
10 mai 2026
Avis spontané
Réponse de Petdirect
Hi Julie,
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our service convenient and reliable, especially for your rural address. It’s our pleasure to provide you with fast delivery and quality products.
Customer service - AMAZING!
I have been buying from Pet Direct for over a year. Great specials, fast delivery!!
1 mai 2026
Avis spontané
Réponse de Petdirect
Hello Jody,
Thank you so much for your kind words and for being a loyal customer for over a year! We're thrilled to hear you enjoy our great specials and fast delivery service.
I was looking for lamb tripe for a sick dog.…
I was looking for lamb tripe for a sick dog and as I live remotely it was becoming hard. Then a friend told me about pet direct and the staff there were very helpful. They even told me how to make an account and navigate around the website. The delivery was faster than I expected and the K9 dehydrated lamb tripe id excellent. Thank you.
7 mai 2026
Avis spontané
Réponse de Petdirect
Dear Jan,
Thank you so much for your ⭐⭐⭐⭐⭐ review! We're delighted to hear that our team was able to assist you and that you found our website easy to navigate.
Excellent service and pricing with very…
Excellent service and pricing with very prompt delivery. Hassle free and totally reliable. Will definately be a ongoing customer.
9 mai 2026
Avis spontané
Réponse de Petdirect
Hi Martin,
Thank you so much for your fantastic review! We're thrilled to hear you enjoyed our service, competitive pricing, and prompt delivery. Your support means a lot to us, and we look forward to seeing you regularly!
Petdirect is Fantastic
Petdirect is fantastic. They have everything I need for Phoebe. They are always willing to chat if needed. Thanks everyone for your wonderful care and help.
1 mai 2026
Avis spontané
Réponse de Petdirect
Dear Shirley,
Thank you so much for your wonderful review! We're thrilled to hear that you found everything you need for Phoebe and appreciate your kind words about our team.
Good value and pricing.
Good value and pricing.
Fast delivery with easy to use website 😀 👍
1 mai 2026
Avis spontané
Réponse de Petdirect
Hello Sandra,
Thank you so much for your glowing review! :blush: We're thrilled to hear that you found great value in our pricing and appreciated the fast delivery and user-friendly website.
Five Star Quality & Service
Outstanding delivery - fast and you can easily change the delivery date for sooner if you're running out of food! Wonderful customer service if anything goes wrong (it almost never does though). I now buy all things pet from pet direct.
7 mai 2026
Avis spontané
Réponse de Petdirect
Hi Kathy,
Thank you for your fantastic review! We're thrilled to hear that you appreciate our fast delivery and flexible scheduling. It's our commitment to ensure you receive the best service, and we're glad that our team could assist when needed. Your loyalty means the world to us, and we’re delighted to be your go-to for all things pet!
Great Experience. Ordering was easy and delivery was…
Ordering was easy and delivery was super fast. Product, cat litter box, is well made and the high sides stop the scatter of the litter. Entry is easy for the elderly ruler of my house...happy feline, happy family.
8 mai 2026
Avis spontané
Réponse de Petdirect
Hi Sheryl,
Thank you so much for your wonderful review! We're thrilled to hear that you found the ordering process easy and the delivery fast. It's great to know that the cat litter box is perfect for your feline Overlord and helps keep your home tidy.
Outstanding Service & Fast Delivery
Outstanding service and fast delivery within Auckland. Ordered 4pm on a Thursday and was delivered by 10am the next day. They were able to price match a competitors price without any issues. Wide range of stock available at good prices. Their new app is very seamless and easy to use as well. Highly recommend.
8 mai 2026
Avis spontané
Réponse de Petdirect
Hi David,
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with our service and speedy delivery. It's great to know that our price match and app features are meeting your expectations. Your recommendation means a lot to us.
Fast shipping
Fast shipping, arrived day after ordering. Well packed, secure. Website and checkout a breeze to navigate. Loved that they have Afterpay!!
1 mai 2026
Avis spontané
Réponse de Petdirect
Hi Tracey,
Thank you for the ⭐⭐⭐⭐⭐ review! We're thrilled to hear that you enjoyed your shopping experience with us, from the swift shipping to the easy navigation of our website. It's great to know that Afterpay was a helpful option for you.
Amazing deals and super-quick delivery
Amazing deals and quick delivery. Can't ask for a better Pet Service
8 mai 2026
Avis spontané
Réponse de Petdirect
Dear Emma,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our amazing deals and quick delivery. Your satisfaction is a priority, and it means the world to us that you consider us the best pet service.
Fast & Reliable Service
Pet Direct makes shopping for my pets so easy. Their website is simple to navigate, and they have an amazing selection of food and treats. The service is top-notch, and my orders always arrive well-packaged and on time. It’s great to support a 100% Kiwi-owned business that clearly cares about its customers
6 mai 2026
Avis spontané
Réponse de Petdirect
Hello Annie,
Thank you so much for your glowing review! We're thrilled to hear that you find our website easy to navigate and appreciate our selection of food and treats. Supporting our fellow Kiwi Pet Parents, as a wholly NZ company, is something we truly value, and your kind words inspire us to continue providing top-notch service.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.