Sainsbury's Bank Avis 

Once Sainsbury’s had the vet’s up to date email everything went swimmingly. Easy to notify them of the claim. They contacted the vets promptly and re-imbursed me for fees paid swiftly. Happy customer

It was very easy to set up the insurance for our new cats. There were plenty of options available and the premiums seemed very reasonable. The Pet Portal is easy to navigate and I like being able to see how much of the cover remains available. Access to veterinary nurses is also a great benefit to have.

Impressive the way everything was handled with our claim. Hassle free in our tricky time with our pet.

First year of insuring with Sainsbury’s pet insurance. So this is my first experience of submitting a claim. Couldn’t fault the process from beginning to end. Quick efficient and paid out within 10 days if the claim

Claim was very easy to complete online. Payment received promptly.

Claimed on Thursday,vets heard from insurers Friday claim approved Saturday,Money in bank Wednesday.

The claim was dealt with very quickly, however I wasn't aware of this because all of their emails went to my spam folder and after the initial contact by SMS saying they had received my claim, it seemed like there was complete silence. I don't know why they didn't continue contacting me via SMS, and because I wasn't getting any communication from them and was therefore not responding, they closed my case. I went online to find out what was happening & discovered they were waiting for documentation from me. Online instructions said to go to the contact page, however there was no way of uploading the documentation & I eventually had to call for instructions and an email address. As soon as they received this, the claim was settled very quickly. Sainsbury's Insurance - Please amend your web site to allow uploads!

Frustrated having to wait for settlement: 6 weeks. Previous vet records could not be found by sainsburys but a 3 minute phone call by myself found details required. Made to feel guilty for claiming what was an injury.

I submitted a claim in early April of this year and it took until a couple of days ago (8th May) to receive the money. Sainsburys pet insurance bombard me with adverts saying how they pay out within 5 days. I have not found this to be correct so thus far am not that impressed. This was the first claim made on a reasonably recent policy.

Sainsburys pet insurance were amazing and very helpful.and amazing service

Clear choices of cover level. Easy to compare and select. Reasonable prices.

Great price with lots of options. We have a mid life mongrel (of Romanian descent and his tail isnt quite right to any of the near breeds he might be!!). His insurance has been going up &up and we felt time for a change . Sainsbury's were easy to deal with and with added nectar points was a real bonus! Very pleased with the price we are now paying which we felt appropriate for his age and "breeding".

So far, so good. My previous multi pet insurance quote for my two cats had increased by a ridiculous amount so I decided it was time to shop around. I found Sainsbury’s insurance on Compare the Market with matching cover for a much reduced cost. The online process was quick and easy to follow with follow up emails reiterating the cover and benefits sent a couple of weeks after sign up. The added Nectar points is a bonus too.
So, sign up was great but the true test will be when/if I need to make a claim.

I’ve had pets before and never thought to insure them and I ended up paying out a lot of money for various treatments so when I got a voucher at Sainsburys I thought I’d investigate, the process was very easy to follow and the premiums were very reasonable so for peace of mind I went ahead and did it, I would definitely recommend Sainsburys insurance.

We signed up to get the £35 nectar point bonus, but they haven’t given these. Did email but no success.

As a new customer, l had difficulty getting into the 'pet portal' the entry to which is really important if you want help or other services. Tried the chatbot. This kept referring me to the pet portal to get help which I couldn't access. There were phone numbers I was given 3 by the chatbot. I tried each and unbelievably when I phoned the lines each just went dead. I received messages telling me I ought to enter the pet portal. In frustration and thinking my application wasn't complete also wondering how difficult they would be to to contact in an emergency, I went to another company for insurance instead with no difficulty. Some days later I got a birthday message from Sainsbury for my pet and realised that I had managed to get insurance from them. Found a general number by Google and cancelled.

Although the claims process was straightforward my policy this year was increased by over 120%. My dog did have a condition that required medication but the claims were reducing as the skin condition improved. The policy however did not and the renewal was over £2600 For a 3 year old dog! I did a considerable amount of research and have concluded a company whose policy is not to enforce such huge increases is the way to go despite having to pay for the existing condition.

My dog needed 3 teeth removing, I tried making a claim but Sains Pet Ins had the wrong email address for my vets on their system. I asked them to change it, they said that it was my job to do this on their pet portal! This was impossible because obviously I cannot access their system. My vet said they had this problem constantly with Sainsburys who seemed incapable of updating the email address. I made an official complaint and hey presto they have now rectified their error and paid my claim.

Dog had fractured a tooth whilst playing with another dog. Reported the claim - visited the vets - dog was treated and the vets were laid all within 48hrs
Could not of asked for a simpler more effective claims service
Thank you

Our first claim experience and it couldn't have gone any smoother. Filed our claim and had it paid super quick. No fuss. No issues. Great experience