Pharmacy Asda Avis 

This is Asda at BOSTON Lincolnshire.
Horrendous, waited an hour after being told the wait is 20 minutes, you need more staff serving and pharmacists. Staff allowing people to push to the front of the queue in front of the 10 people and they did see them push in but allowed it anyway. Absolutely disgusting. You need to sort this out, i use to work as a customer service manager and wouldn’t allow people to push in the queue, I told them there was a queue and they need to join it. You could see people with disabilities standing there and suffering because of the customer who pushed in and the lack os staff.

Had realised I was flaring up with impetigo, knew as I’ve had it before. Sent my boyfriend to the Asda pharmacy for the correct cream and they asked him for photos before dispensing the cream. The pharmacist claimed it did not look like impetigo and refused to give him the cream. Due to this being a weekend I had to wait until today to get to a doctor to be told late in the day that I do in fact have impetigo and the medicine will not arrive for “a couple” of days. My condition has worsened significantly and could have been prevented had the pharmacist had accurate knowledge or at the very least the trust of a person who is familiar with the condition and knew what they needed.

If I could give then a minus score I would. Absolutely appalling service. The one in my local store closes for breaks - not seen that since the 70’s when we had half day closing! It doesn’t matter in the length of time they have had your repeat prescription in their possession, it is never made up ready. Average wait to get served and handed your items is 30 minutes. All staff seem demoralised and like they’re not there to do any actual work. Serving you is a huge chore. Is the ‘it will be ready in 20 minutes’ a ploy to get you spending in their store??? Call me cynical but I believe this to be their modus operandi.

Asda Pharmacy Gateshead is the most unreliable and slow pharmacy I have ever come across every time I come to pick up my wife’s medication it’s never ready even when there is no one at the counter it’s the same every time “sorry it’s not ready it will be at least another 15 min I have now asked my wife to change pharmacy as I will never go again worst service of any pharmacy I have ever come across

I have never experienced such an unprofessional, stressful, and poorly managed service from a pharmacy. My medication was mishandled from start. The delivery was incorrectly marked as “missed” despite me being home, and then I was threatened that if it happened again they would destroy my medication and I wouldn’t get a refund.
To make matters worse, the medication was left out of the fridge for days, and I was then told I had to use it within 30 days from the original dispatch—even though this delay was entirely their fault. No accountability, no apology, and no proper solution offered. I was simply told I couldn’t have a refund.
This is medication people rely on for their health. The lack of care, the dismissive attitude, and the refusal to take responsibility is shocking. I would strongly advise others to think twice before using Asda Online Pharmacy with something as important as their prescriptions.

very poor service. Pharmacist not avalible on 3 times when vistited in 2 days.
I would recommend any of the other pharmacys in oadby especially Somerby pharmacy / health quarters that are amazing.

5 stars excellent service , easy to order and next day delivery. I highly recommend this service

Worst pharmacy ever!
Medication is never ready on time, even after prescriptions have been say there for over 3 days!
Staff can be quite rude and never pick up the phone when I have called ahead.
Unfortunately it is the only pharmacy that is open late in the local area!

Avoid this place at all costs!

This one is for Morley, Leeds pharmacy- absolutely hate this pharmacy! Opening hours on website say ‘open all day’ rock up between 16:30 & 5pm today and they’re closed because all 3-4 staff need to have their break at the same time! I’ve complained 3 times and still it’s closed at random times throughout the day! When it is open meds are seldom ready and of course they all love to shout out your personal details for everyone to hear - I swear they teach this at pharmacy school! Awful service. The only reason I chose this one is because it’s open late and weekends only to find 3 times now, that it’s closed!

Anonymous please x

Hi has anyone had any problems with asda radcliffe pharmacy ? The attitude on the staff is absolutley disgusting especially the asian girl speaking down to me and infront of customers discussing the personal private problem i went in with...no respect at all, upon waiting for my taxi outside i spoke with 5 different people who have had similar problems with the staff and service...I put a prescription in on monday last week and asked them would it be ready for friday as thats when i run out, ( very important heart medication ), i was told it would be ready but when i rang friday morning they said it wont be ready until tuesday wednesday the week after as they have a back log...as a pharmacist he should know that you can not just abruptly stop certain medications especially if they are keeping you alive...I took the prescription and went elsewhere. Ive never been spoken to with such attitude like i did off the young asian girl,no respect for the elders not to mention i am a customer you work for me and if it wasnt for people like me you wouldnt be in the job,i am 76 and even my own children and grand children havent treated me the way i was treated....sorry for the paragraph i dont have much company nowadays so it feels good to talk to someone about this....who do i complain too? Who is the highest people whom i can complain as i will take this all the way to the top

Please don't use the company. I sent back two pens with faults.I have spent the best part of £1000.00. So should not have to go through the terrible service. I took the pens to an Asda pharmacist as asked by the online doctor. The Asda pharmacist confirmed that they were faulty. He emailed the online Asda pharmacy company. I was promised that replacements would be sent once I show the proof of delivery. I did all of that. Result: they accused the pharmacist of leaving the needles on. He certainly did not. That implies he's negligent. Online Asda said that they had to dispose of the pens and no replacement would be sent. It didn't seem to matter what I said. The fact that I did exactly as they asked. Needles were not left on. Even the local Asda pharmacist kept resending the email as proof that the pens were faulty. They even started saying that they hadn't received the pens back. So I kept sending proof of delivery. This whole thing has taken me over ten hours of fighting for my rights. Eventually today they promise to send the replacements out. But you should not have to go through this. These injections are not cheap. The local Asda pharmacist told me that the online pharmacist play hardball and they always do this to their customers. It's just awful and very upsetting when you have done everything right. They sold faulty pens and you have to spend so long fighting for what you are entitled to.

Went for a flu jab which I booked online 10.30am got there early as requested. To then be asked my age and then be told after waiting all this time at 10.41 they ran out and can’t do me I’ll have to come back which I do not understand why they did not tell me sooner as I was sat there a while or just cancel me before I travelled over. I have travelled far and specifically for this. No apology or care given.

After trying to get through for ages . When I did the lady was very helpful

I went to the pharmacy at Asda on the 25th of October at Sinfin shopping centre Derby. I didn’t get there until about 8.50pm after being given the runaround on the phone by a different pharmacy!
I was in a desperate state as I had a UTI! Initially I was told that there was nothing they could do for me as they were about to close and the consult would take too long! I was told that they sold sachets that may help, but I didn’t have my purse with me, my daughter had driven me and was in the store buying a hot water bottle for me to help with the pain! I explained that I had no money on me and walked away. There was a younger girl at the pharmacy who called me over and told me she was going to buy the sachets for me, I was so overcome with gratitude that I could have cried, how very kind of her, she suggested I made a donation to charity when I protested! I’m so grateful for that act of genuine kindness when I was feeling so desperate!
Then the pharmacist called me over and explained the sachets wouldn’t work and said he was going to give me antibiotics, he did the consult and voila, I had the drugs that I needed to help me!
I will never forget the kindness from these two wonderful humans! Thank you Aggie and thank you to the locus pharmacist!

I’m disabled and can’t get out so rely on my son who is my carer to run around for me. Every time he goes he gets sent away and told to come back, I’ve spent two days ringing and ringing to ask a question about my prescription but they never answer the phone. My son doesn’t drive so has to walk 30 minutes each way every time. This is terrible!

Shocking customer service

Absolutely shocking service with them. Priority for them is money over customers health. I like most people are worried about weight. Myself especially as making my other health conditions worse. I gave them all my medical background including stomach issues and they still said fine for me to take injections. Only side effect highlighted was could effect HRT. Cut to 24hrs later and I was admitted to hospital with agnosing pain unable to keep any fluids done or food. It is still effecting me now. Raised a complaint with them which they ignored for 2 weeks and they came back spouting to and cs. No ethics or duty of care thought about. I am no in process of reporting them to regulatory board.

I attended on Saturday, following a sleepless night, after a bite/sting became clearly infected.
The pharmacist was brilliant. She briefly examined the wound, gave me antibiotics and checked my blood pressure that was unusually high. She explained it wasn’t unusual in respect of an infection. She arranged for a follow up bp check, and gave me symptoms to be aware of in case the infection got worse. I was so grateful, and can’t recommend them enough.

Shocking service. 20 minute wait for a flu jab only to be told there was no one to do it! This was 20 minutes after the appointment time! A big queue of dissatisfied customers. One star for showing up to work but nothing for anything else. Terrible and will avoid like the plague.

Came to pick up a prescription today at Sutton-in-Ashfield. So slow despite 3 staff.