Pheasantacreplants Avis 

Avoid, feels like a fraudulent company, their customer service is so non existent. Chelsea order not honoured 2 years later! We had to ring and email daily to be told they would not honour it despite reassurance that we would receive our order 2 years late when we hounded them last year, fingers crossed for our refund.

DO NOT ORDER FROM THIS COMPANY!!

Similarly to other reviewers here, I haven’t received goods, nor a refund, from an order in 2021. Have emailed and tried calling countless times but with no reply. How they were allowed to have a stand at Chelsea this year with such a poor reputation for fraud astounds me. Sort yourselves out.

Like the other reviews, my order was taken and paid for but not received and there is no response from phone calls or emails. It is very disappointing to be dealt with in such a way as they still are advertising on their website and no doubt taking more orders which they cannot fulfil. The answerphone is now also full so you cannot even leave a message anymore!

I cannot believe that tonight's first Chelsea Flower Show 2023 is advertising Pheasant Acre Plants. I am still awaiting a refund of £50 for non delivery of last year's dahlias and no response to phonecalls and emails. Do not buy from them.

Please do not buy anything from these people .They are taking money and not supply the goods .Please see reviews on their own website .They have have promised on three occasions to give me what I paid for so please don’t fall victim to them

Ordered quite a few bulbs - Glads and snowdrops. Glads aren't up yet but all bulbs v healthy and fat. Snowdrops growing now - excellent, large plants. Delivery took 2 months from memory, so not 5 stars but plants excellent.

EDIT - all bulbs came up and were super healthy. Glads true to name, which is often not the case with byzantinus.

I am afraid I have also had the same bad experience as one of your other reviewers. I ordered Dahlia plants in 2021 which were not delivered and agreed to carry forward the order to 2022 but again they have failed to arrive with no explanation or apology. Multiple e.mails requesting updates and then a refund have been ignored. Bulb orders have been OK but dahlia plants a nightmare!

Not a good experience - ordered gladioli and dahlias last Sept at RHS Chelsea - gladioli arrived with the wrong types - not what I ordered and no sign of the dahlias. Office phone doesn’t work so tried the mobile number and got through to I assume the owner - very nonchalant- no apologises just we had too many orders and couldn’t supply everyone - what sort of set up is this as did not receive any email or notification! He said he could ‘carry over’ my Order until next year - I said I wanted a refund and was told to text him with my order number which I did and he would sort it out - sadly nothing - it has been 3 weeks now. For a company that exhibits at RHS CHELSEA I would have thought they’d be reputable - apparently not! I’m going to contact RHS because with cowboys like this taking peoples money and not supplying goods their reputation will be tarnished. Bad experience.

I ordered Dahlia tubers and plant in March 2022. The tubers arrived promptly, but the 6 plants still haven't turned up. Was advised that delivery would be in May, but nothing. Latest email ignored. Based on my experience, and reviews posted by others (here and Facebook), I must assume that the business owner, Robert Evans, is thoroughly dishonourable. If you cant supply, just refund the customer.
Would recommend avoiding this business.

Same as some of the reviews I have seen. Ordered Dahlias in March 2021 which they could not send due to the problems with the pandemic and I agreed to carry the order to 2022. Its almost August in 2022 and no plants have been delivered. No answers to emails and no one picks up the phone. I have used several online plant nurseries and never experienced such blantant fraud before..... Avoid... dont be fooled by the fabulous website and RHS medals

I ordered 42 dahlia plants which cost £309.90 in January. They have not arrived. Pheasant Acre do not answer their phone or email apart from once at the beginning of June when a lady explained that because the order was so large they were having trouble organising transport. She would however deal with this as a matter of urgency and get the plants to me before the end of the week. Sadly nothing arrived and now we are in July and therefore this is now too late for this year. I have written emails suggesting my order is transfered to next year but no response at all. I will get into my car and drive there if they continue to ignore me as this now is fraud.

I ordered a handful of plants from this website in March 2021. By May 2022, 14 months later, I have still not received the plants. I did receive some bulbs in November 2021 as an (appreciated) apology, but I haven't heard from an actual human at the company since July 2021. Since then, all I've received is some vague and unapologetic automated responses asking for customer patience.

It seems the company had a bad year last year due to weather & the pandemic. I have every sympathy for this, in principle. However, I think leaving customers for so long without human communication implies that they have nobody working on customer service/relations at all, for nearly a year. In addition, they seem unable to deliver orders they have accepted & taken payment for, and the automated responses imply that this is a widespread issue beyond just myself. If they can't produce the products they've sold, and can't communicate with customers, then is this really a functioning company?