Philips Avis 4

I bought a Phillips series 7000 shaver for AUD254 from Harvey Norman yesterday.

On opening the box I found only a USB cable with no adapter to connect to mains. (I then found in small print in a corner of box “a charging power adaptor NOT included”) and a leaflet saying “our ambition is to reduce waste and minimize the number of USBs we put in market”.

But there was no adequate explanation of the required adaptor. In small print under “warning” the multilingual info leaflet says “to charge the product only use a certified safety extra low voltage (SELV) supply unit with output rating 5V, > 1A” but no mention of the fact it needs to be an AC to DC adaptor and no warning that the usb should not be connected direct to mains through a standard usb adaptor (lacking AC to low DC conversion).

I then called Phillips customer care in Australia and was directed to another company “statewide” for spare parts to order an adaptor costing $23.95 PLUS $15 for delivery. I then called back general enquires at customer service to file a complaint (case number 37298932) and was given the following reasons for usb adaptors not being included:

1. “Adaptors are not included to help the UN sustainability goals”. But putting me in a situation where a truck has to deliver the adapter to me is doing the opposite of achieving sustainability goals.
2. The customer care lady then explained that “Phillips’ intent is for customers to use their own adaptors and thereby reduce the number of adaptors”. But Phillips failed to give adequate explanation of the type of adaptor required, failing to even mention it has to be AC to DC.
3. The customer service lady then explained that “we sometimes exclude elements to reduce overall cost of product” - but I had to pay $15 extra for delivery of adaptor….I would much prefer that the $24 cost of adaptor was added to cost of shaver saving me time, effort, $15, and 3-5 business days wait for arrival of adapter so I can use the shaver!

Beyond the above there is a real concern that by not adequately flagging the exclusion of adaptor and by not adequately explaining the correct adaptor to use someone might quite understandably plug the usb cable straight into a standard usb adaptor straight into the mains causing potential overheating and lithium battery fire as well as permanent damage to shaver.

For Phillips to dress this exclusion of adaptor in green and as trying to achieve UN sustainability goals and at the same time fail to adequately flag to customer the absence of the adaptor and fail to give adequate explanation of required adaptor is incompetent and lacking in diligence and will result in the opposite of the stated goal of helping achieve UN sustainability goals

Great service by Phillips in the Netherlands

What a webshop in DK could not find out, Phillips managed in the Netherlands. It was Phillips Consumer dept. support that provided a superb service. Had bought a Phillips shaver Series 5000. The shop in DK claimed that they could not provide a missing part for the shaver. The Phillips Consumer department, which had support, managed that. They immediately managed to get the missing part shipped by UPS directly to my address.
A big thank you to this department. You just got best service. A very skilled competent employee. Many thanks to her at this department!
All the best
Flemming Steensgaard Christensen

Wat een absolute rotzooi. Je koopt een philips hue dubbele lightbar met bridge voor 200 euro en vervolgens moet je alsnog 6 euro per maand betalen voor de app, anders kun je er maar 1 van de 2 lampen mee bedienen! Nooit meer philips!

God oplevelse
Fin oplevelse ved salg af malerier. Salærerne er lavere end i Danmark, og samtidig bliver dine varer eksponeret til en køberskare af en helt anden kaliber! Har du varer med international appel og en værdi så det kan betale sig at fragte dem til London eller et af deres andre huse, så er dette et godt sted at sælge. Omvendt kan du ofte også finde rigtig spændende varer på deres auktioner.
I øvrigt var samarbejdet med auktionshusets medarbejdere rigtig godt!