Phoenixcarcentre Avis 

I recently purchased a 2014 BMW 320D from Phoenix Car Sales.
Their sales technique is zero pressure, zero waffle, just helpful and straight to the point without any fuss. I dealt with Austin and was handed over to Joe at point of purchase, but also spoke to other staff members across the site. Everyone was friendly, polite, helpful, and generally just good people.
The car I purchased was at a very reasonable price, and in fantastic mechanical condition. Prior to collection the vehicle was cleaned inside and out. When asked about my part-ex and how much I wanted for it, they didn't even budge on the price and gave me exactly what I requested for it. I didn't end up part-ex'ing as I sold it privately to a friend, but that hiccup in the plan did not cause Phoenix to mis-step at all.
I've worked in the motor trade, both in sales and service, and I can vouch that Phoenix Car Centre is a damn good place to buy a car from.

Sales person sarcastically laughed at me on the phone, then hung up on me when he realised he wasn't getting a sale. Incredibly rude.

Up until that point, he was nice as pie, telling me how they're a family owned company and their car buyer has been in the business for 25 years, etc. The moment he realised he wasn't going to sell me the car, he turned into an obnoxious so and so and put the phone down while I was talking.

As it turns out, I am actually interested in the car at that price now, but will find one elsewhere, as I can't trust a thing this garage says after that sudden change in personality.

Very happy with the service, all advisors were friendly and helpful. No pushy sales tactics and nothing was to much bother for them with efficient service.

A fantastic experience with the Phoenix car centre; they gave me plenty of time with the car, Neil helped with any questions, and they put the car through their body shop to ensure it was in top condition before i picked it up.

All the guys are helpful and make sure you are happy with everything to do with your purchase , my Z4 is stunning and I will be recommending Phoenix Car Centre to all my friends and family. Thank you Austin for 1st class service .

Phenomenal service would highly recommend to anyone, very polite, very helpful thankyou once again

Saw a car on the Phoenix website and rang up and spoke to Austin who was really helpful and sent over some more photos for us. We then reserved the car and Austin said the car wasn't with them at the garage yet but he would have it all ready for us by Saturday to come and view and test drive. True to his word the car was all ready serviced and MOT'D when we drove to view it. Austin was profesional and friendly and let us test drive it on our own with a trade plate and was there for advice or help if we had any questions. There was a small broken back light which was recognised and promptly organised to get a replacement. We understood that the car had only come in to them the day before and they tried to get everything done in time for us to come and drive away if we were happy.
I loved the car ..it was exactly the top spec that had been described and we went into the office where Austin and his colleague efficiently dealt with all the paperwork and money transfer very quickly and the extra premium warranty package was also explained in great detail which we chose to take as its a unique warranty scheme that they have at Phoenix that works well.

On the whole from start to finish we received a very top class professional friendly helpful and efficient service and would definitely recommend Phoenix Cars To anyone looking to buy a vehicle in excellent condition from a reputable company.

Excellent service all the way through. Straight away left me alone with the car and allowed a test drive. No pressure when looking at the car but came and answered questions. No feeling of time pressure during negotiation and very confortable atmosphere. Would definitely come back next time

I bought the car yesterday BMW g31. I m very positively surprised by such great costumer service. I recommend such a wonderful experience to everyone. Thank you for helping and fantastic car. Well done!!!
Best regards
Wladyslaw Urban.

Service was incredible, Joe who was my sales rep was fantastic. Really thoughtful, got to fully understand me and my situation and made the process personal and effecient. Not your normal car salesman. There is a feeling that the team strive for great service over producing sales. At no point did I feel like a number on a spreadsheet. No pressure and honesty from the get go.

If you buy a “trade car” (part exchange) you’re not given much time of day and are more of a 2nd class citizen. £300 paid on top of car price for a service and 3 month warranty: the service was just an oil change without any check-list specified. Was told service book was absent, but it was sitting in glove compartment, so no stamp (proof of service done). I was then told it wasn’t a service, it was a PDI, which should be FREE and the dealers’ responsibility. One of the indicators didn’t even have a light bulb in it!! How’s that even possible?!? and Air-con not working: What PDI “service” did i pay for then? As for 3 months National warranty I paid for in the £300, I’m still waiting for the docs confirming it; I have nothing!! Basically I paid £300 for an oil change and a filter, IF that was actually done. Emailed via website and got no reply...unfortunately it seems one of those cases when someone has your cash, you’re on your own. Get your car and anything else on top, don’t bother.

Great service from joe explained everything in great detail and very clear

Excellent buying experience from the team at Phoenix
I would highly recommend Phoenix to customers

I Brought my Evoque from Pheonix Cars in February I was really impressed with the service I received and am delighted with my new car. Thank you!

My 7Series BMW
My first contact at Phoenix was Neil. Absolutely smashing guy. He was honest, did more than what was expected from a car dealership. Thankyou for your wonderful hospitality and service. Neil either you are a very nice and genuine person or a damn good sales person. You are an asset to the company. I am sure we will be back at Phoenix Cars for our future needs.

Dan was excellent and the complete experience was a joy. I would definitely recommend them as they have high spec cars that are fairly priced. Hopefully will do business again.

Great guys to deal with, very fair and helpful. The car was better than expected, dealt with Joe mainly who was very helpful and friendly and sorted everything for me without fuss.

Excellent service from start to finish by very knowledgeable and friendly staff. Austin & Joe made the whole experience of buying my car totally enjoyable, I’ll be using Phoenix Car Centre to buy all future cars.

Such a great experience from start to finish! All of the team were very helpful from arranging finance, part exchange to collecting the vehicle. I would highly recommend this dealership for anyone looking to purchase a quality used car.