PHS Bathrooms Avis 

Cannot fault the materials supplied, great styles and quality. Staff very helpful during the whole process of upgrading my Bathroom & En-Suite. All delivered in readiness on time for the work to begin.
Having waited several years to get these two rooms modernised, finally in a position to do both at the same time, it turned into one of the worse experiences I have ever had with tradespeople.

- BUT OH SO BADLY LET DOWN BY THE FITTER THAT PHS BATHROOMS CONTRACTED TO DO THE WORK -

The work was dragged out of the course of 3 weeks, as he worked mostly mornings only. Dust sheets were filthy, causing dust to lay everywhere, even before work started.
Work carried out appeared, at best a DIY job. Misreading of plan, poor finishing in all aspects. Items misaligned, parts missed, ceiling left with badly filled hole which was made in error, the flooring, which was laid by the same fitter is lifting & puckering.
Silicone filling everywhere, silicone filler missed where it was needed.
Today I have actually briefed someone else to rectify and make good some of the faults, just don't want that fitter to be back in my home. Not all his faults can be made good, so have to live with them.

TO CLARIFY, CONTRARY to the reply received below from PHS. which I just sited and didnt see until today. I was told the work would take 1 week. I can also confirm that no money was witheld in respect of any work carried out by the fitter or supplier, that at no point did he return to rectify and make good any fitting faults. I actually paid another person to sort out some of the faults and few I have to live with. (Aditionally his dust sheets were absolutely filthy)

PHS and Sandra in particular did a great job sorting out the toilet fixtures I needed, and recommended an excellent plumber to fit them.

We were told that the bath screen we ordered opened both in and out. It opens out fine but does not actually open inwards. Perhaps we were asking the impossible given our other requirements but would rather have been told that.
We were told in the shop that the installer would charge about £200 for the installation. We pointed out that we also wanted a bath plug fitting and were told that the installer would come round and quote for this. We next heard that he was coming round to fit everything and when we asked about quoting for the cost of fitting the bath plug as well were told by the shop that it would still only cost about £200. When the installer arrived, he quoted £350 which we felt compelled to accept otherwise we would be sending him away while we got other quotes.
On the day the installer turned up 1.5 hours late but did stay until 7.15 pm to finish job. Next day we noticed that he had omitted to use the screw caps provided, that he had omitted to put sealant along the bottom edge of the fixed panel and later that he had fitted the hinges upside down, which was why the seals weren't working.
We put the sealant on ourselves. On contacting the installer we established that the screw caps had been binned. After a number of days, he did obtain replacement screw caps and fixed the hinges.
To be fair, he was under pressure to finish as we had been going out at 7pm and had put this back to 7.15 to give him time (although if he hadn't been late arriving...).
The bath screen is now satisfactorily fitted and working (although not opening inwards) but still not a very confidence inspiring experience!

My dealings with PHS were fine - they were friendly and initially kept me informed. However, the installation was a nightmare. The shower door had been incorrectly measured and did not fit, so installation was delayed waiting for a new door. Then, during installation I had two substantial leaks on different occasions, with water flooding the room below. This resulted in an insurance claim and subsequent remedial work. The whole experience was dreadful and what should have been a trouble free purchase proved to be incredibly stressful and time consuming. I am still worried about the integrity of the installation and water damage.

Extremely pleased with the finished result of the shower room and downstair cloakroom. We cannot praise the fitting team of Guy, Robin and Dan highly enough for their hard work and workmanship. We would certainly recommend the company and the fitting team.

Thank you all for you professionalism. Vernon and Joan Ingram.