Piccadilly Records Avis 22

I shop here regularly but the handling of the RSD 8pm Monday sale was pathetic! it timed out twice, then every time you went back in instead of letting you pay (12 albums in the basket) it kept cancelling and going back to a lower number as they sold out, instead of letting you pay for what you had in your basket. You then had to start payment again. Eventually, I only had 3 left so I cancelled and gave up! I will stick with Vinyl Exchange around the corner in the future. I have found customer service to be way better with them.

Never had a problem with them. the staff are always friendly and knowledgeable with a great passion for music.

Avoid!
Oversold a record and just put it on backorder and no one in store knew anything.

Absolutely insane nonchalant attitude.
Ordered a LP Friday night for pick up in store that showed in stock. Got an email 11am Saturday saying this had just been placed on back order (which i know wasnt going to turn up as it was limited) So I just picked it up from elsewhere.

When I went into the store I was met with a guy with no customer etiquette what so ever. Just a sort of none caring attitude. I dont even think he cancelled the order and I had to hang around to get more information only to be told it will be dealt with on Monday. So no refund there and then. Opened a paypal dispute in the end and in all of this not one person apologised and they still think they can just put orders on back order for items they'll never get in again.

I havent dealt with this store too much because they damage the records they keep in the back and these "New" records are actually graded VG+ at best.

I had an opportunity to browse their vast range of records during my stay in Manchester this past week and I have to say multiple copies of vinyl records I couldn't find in my country were available and in mint condition. I bought four records (a total of six LPs as two came in two units each) and they were so kind as to post them all as a single parcel right away (I'm not even kidding; I went back inside to ask about something twenty minutes later, tops, and they confirmed to me they'd posted my parcel already). The staff is very kind, then again- I have never met a rude Manc and they were just no exception.

I'm definitely going to get my hands on some more records next time I visit.

Grazie

After a dreadfully experience with What Records, I was so pleased with the purchase of the two God Machine albums rereleased on vinyl via Piccadilly Records and relieved that I managed to get hold of them before selling out everywhere. The free delivery over £75 was also a bonus, lets face it with the current price of vinyl it's not hard to get to this level!

Brilliant record shop. Definitely one of the best in the country.

I've ordered from them online and been to their store every time I got a new record it's been perfect

Do not trust this person will leave high and dry

Very disappointed with them. My first order was a pre-order of the two CD edition of the 50th anniversary edition of Wings “Band On The Run”. On the day of release they cancelled the order saying they were unable to source it, by which time other vendors had sold out. If you don’t have stock or guaranteed pre-orders don’t advertise them, take money and then wait until the last minute to say “Nope! No can do”.

To add insult to injury I now have to wait FOUR DAYS for PayPal to put the money back in my bank account.

Won't use them again for any order.

One of the best online store in the UK. Great prices and selection. Always first on pre orders :) . Check them out !

Pre-ordered the Pastel ISAIAH EP on white vinyl, which was exclusive to a couple of UK stores, including Piccadilly. Item shipped on drop date and was well-packaged, with the vinyl having been removed from the sleeve for shipping. Unfortunately, despite this, there was some damage to the sleeve spine on receipt. Record is incredible though.

The best record store in Manchester. Polite and always with smile. They have been so kind and useful that it’s a pleasure to go back and make any purchases online or in person. Please to support indies. Love them to bits! Great communication. Social media being always on point. Recommend them

I traveled to Manchester Piccadilly on the 16.11.21. I had lot baggage I needed a trolley but had leave my stuff unattended go on the platform to get one utter rubbish situation no common sense , when people go shopping basket and trolley at front of supermarket why not at all train stations

I've ordered (& preordered) a few records from Piccadilly now and I'm really impressed :) The ordering process is super straight forward and delivery times are great too.

Love supporting local indie shops too!

Support you independent record store, a gem in Manchester and records stores. A must visit every time I come to Manchester

This is what 5 star customer service is all about, an amazing experience, Laura went above and beyond, in assisting me to purchase a birthday present for my son. When l made a mess of sending the email address Laura sorted it out no fuss. Defo best customer service ever.

I went to their shop in Manchester, and bought two records, came home to find out one of them were misprinted. I wrote to their support mail, and got my money back. Incredible customer service.

Nothing bad to say at all, love the weekly releases email. Love the end of year review. Great records and great service. A little expensive, but that is an industry problem. 5 stars we’ll desererved.

Bought online and from the shop. Can't rate either highly enough!