pictureframes.com Avis 4 281

My order (#18003784) was backordered with no expected fill date. I was shocked that no one called or emailed me to tell me this. I only found out when I emailed you questioning this a week after it was due to me. It is normal to have challenges with keep all frames in stock. I understand this but if you had the customer in mind you could have helped me by notifying me and even offering me a substitute frame you have in stock.
I am a professional artist who had a piece ready to go to a gallery show. It is now hanging there with no frame because of your lack of customer support. Please upgrade your support system to include notification of backorder with your customer in mind.

I DIDN'T GET MY ORDER. HAS NOT ARRIVED AT ALL.

Very high quality. The frames were beautiful and exceeded my expectations.

Pretty easy to get a custom frame where the customer chooses the frame size.

This site provides good service...for this visit I was wanting more selections other than black, white, gold or wood and those were a little limited, but I was able to find something that worked for my particular photograph.
I always find that I get good value and quality for my framing needs.

The selection of frames is great, and offered with custom sizing. The site is easy to use. The frame was shipped very well protected and was in perfect condition. And, and most importantly, the picture fit perfectly in the frame.

good selection, easy shopping.

Pictureframes.com has the WORST customer service that I have ever dealt with. I placed an order over 2 months ago and I still have not received the item, nor have I received any updates on my order. I had to reach out to customer service twice only to find out that the frame I ordered is out of stock (why would they allow me to place any order for an out of stock item?). When I asked for even just a general time frame as to when the frame would be back in stock, they said that they couldn’t even provide me that. Their customer service representative were incredibly rude and snarky in their tone as well. They should not have sold me an item that they don’t have, and they should have communicated with me transparently about my order status. I still have not received my item or a refund. DO NOT BUY FROM HERE!

One can choose from a variety of frames and, in the same order, provide the exact width/length, to fit perfectly for one's picture.

There has been a lack of communication, and when reached out for feedback on my purchase there has been no response to request for information.

Picture frames was wonderful to work with. We had an issue with the frame ending up being the wrong size and they fixed it!!

Great service and communication.
Quality frames never disappointed.

Website is easy to use and delivery is on time and easy to install. Quality is great!

Liked being able to download a picture of my artwork in the frame/mats I selected.

I purchased a large 40x50 inch frame in black. It came amazingly packaged with tracking to know exactly when it would arrive. All the hardware to hang it was included. I was mounting a painting done on wood, so I used mounting hardware I already had and was familiar with. I could not have been more pleased with this purchase. Delivery was quick, Product is excellent. I will purchase again in the future.

I have purchased multiple frames from you and never been disappointed so I didn’t even have to stop to think. I just knew what I wanted and ordered.

I’m really excited for my picture to arrive. It was my first time on the site and I accidentally paid for just the print of the picture. In addition to the picture framed and customer service was great. They refunded my money and canceled just the print without question. ChatGPT recommended this site is the best quality so I’m excited for my shipment to arrive this week. Shopping the website from my phone was user-friendly.