I tried to cancel any future orders by sending them a message and never received a reply. Now, again, I see on my bank statement they charged my credit card with another order of their teas which I d... Voir plus
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Lisez les avis des autres
Very poor customer service. Beware the ongoing charges. Unremarkable tea for high price and monthly charges. Finally got my credit card company to block them and am hopeful that will prevent their... Voir plus
L'entreprise a répondu
I originally ordered their Buy 2, get 1 free special but my credit card was charged full price for 3. I didn't love the tea, but April 11, I received a "receipt" for an unauthorized charge for 3 bags... Voir plus
L'entreprise a répondu
I ordered the hibiscus tea and it is dicious! So far I've only brewed it hot and unsweetened, but I can't wait to try it cold as well. It's very flavorful! I kept seeing the ad and finally took the... Voir plus
L'entreprise a répondu
2,3
Bas
80 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Never received product
Never received shipping notification, tracking data, response from Customer Service when inquiring about these issues and NEVER received the product. Nearly 3 weeks of silence! Chase Credit Card refunded all the charges from PiPi Tea. Truly a useless company.
30 mars 2026
Avis spontané
Do not order from this company!!!!
Do not order from this company!!!!! 1st red flag, no contact number… just an email!!! Then was placed on a subscription which i was unaware of, the only reason i found out, was i saw it on my bank statement. I tried disputing it with my bank. And was denied due to me being on a so called subscription, that i never wanted!! I have sent numerous emails to pipitea and the response i get, is my tea is on its way!!! Stay for away from this company!!!
14 avril 2026
Avis spontané
Réponse : Pipitea
Hi Debbie,
Thank you for your review.
We’re very sorry to hear about your experience and we completely understand your frustration and concern regarding unexpected charges and subscription confusion. We acknowledge how upsetting this situation must be for you, especially when you were expecting a one-time purchase and continued receiving orders.
To help us look into this properly, we will need your order number. As this is a separate platform from our support system, we’ve requested your order details via TrustPilot so we can locate your case accurately and review what happened.
Please rest assured that once we have your information, your case will be handled at the highest priority and we will work to resolve this as quickly as possible.
You can also contact us directly at: support@pipitea.com
We appreciate your patience while we work through this with you.
Sincerely,
Megan from Pipi Tea
Ordered special priced 2 bags + 1 free…
Ordered special priced 2 bags + 1 free but was charged much higher amount. Emailed support but have NOT received response. Today they put thru another charge. Had to file claim with bank. Did not check reviews first. 😢 Would NOT recommend!!!!!
12 avril 2026
Avis spontané
Réponse : Pipitea
Hi P. Bales,
Thank you for your review. We truly appreciate you taking the time to share your experience.
I’m really sorry to hear about the frustration this situation has caused, especially regarding the unexpected charges and the lack of response you’ve experienced. I completely understand how concerning and disappointing that must feel.
As this platform is separate from our internal support system, I’ll need your order number to locate your account and properly investigate what happened. I’ve requested these details from you via Trustpilot so we can move forward as quickly as possible.
Once we have your information, please rest assured that your case will be handled with the highest priority and we’ll work to resolve this for you as soon as possible.
In the meantime, you’re also welcome to contact us directly at support@pipitea.com with your order details so we can assist you further.
Sincerely,
Megan from Pipi Tea
She said she would reach out & to check…
She said she would reach out & to check my inbox in a few minutes. That was hours ago. Nothing there. I just want my refund of $69.96. That's all I want. Again she did not do what she said she would do. Very disappointed & mistrust now.
Megan reached out to me and said the would refund in full my $69.96. She also said that when the shipment arrives I don't have to return it. I will let you know when this happens. 4-14-26 update.
11 avril 2026
Avis spontané
Réponse : Pipitea
Hi Catherine,
I’m truly sorry for how frustrating and disappointing this experience has been for you. I completely understand how upsetting it must feel to be told to expect an email within minutes and then not receive anything, especially after already dealing with this situation.
I also hear your concern about trust, and I take that very seriously.
This is not the experience we want you to have, and I sincerely apologize for the delay and lack of follow-through. I’m going to personally step in and make sure your case is prioritized right away so it gets the attention it deserves.
I will be handling your case myself and making sure a proper resolution is provided to you directly via email. Please check your inbox again in the next few minutes, as you should be hearing from me shortly.
Thank you for your patience while we make this right for you.
Sincerely,
Megan from Pipi Tea
I tried to cancel any future orders by…
I tried to cancel any future orders by sending them a message and never received a reply. Now, again, I see on my bank statement they charged my credit card with another order of their teas which I did not order. HOW DO I GET OFF THEIR RE-ORDER LIST???
Don't get involved with this company.
13 avril 2026
Avis spontané
Réponse : Pipitea
Hi Janice,
I’m really sorry to hear how frustrating and stressful this has been for you. I completely understand how upsetting it must feel to try to cancel future orders, not receive any response, and then see another unexpected charge appear on your account. That’s not the experience we want anyone to have, and I truly appreciate you bringing this to our attention.
I hear your concern clearly about being charged again and wanting to be removed from any kind of re-order list. Please know that I’m taking this seriously, and I will personally make sure your case is prioritized and handled with care. You shouldn’t have to keep chasing us for a resolution, and I’m committed to getting this sorted out for you as quickly as possible.
I will be reviewing your account in detail and making sure the necessary steps are taken to stop any future orders and address the charges you’ve experienced. You won’t be left wondering what’s happening, I’ll make sure everything is clearly resolved for you.
I’ve just sent you an email with more details and next steps. Please check your inbox in a few minutes, and if you don’t see it, kindly check your spam or junk folder as well.
Sincerely,
Megan from Pipi Tea
I got scammed buying Pipi Tea
I got lulled in to buying two bags of tea and get one free, with free shipping. But it wouldn't allow me to pay for it without "taking advantage" of another bargain. So I bought another bag of tea. The total then came to $79! I was scammed. I emailed customer service right away but never got a response.
13 avril 2026
Avis spontané
Réponse : Pipitea
Hi Debra,
Thank you for your review. We truly appreciate you taking the time to share your experience.
We’re very sorry to hear how frustrating this situation has been, and we completely understand your concerns about the pricing and not receiving a response after reaching out. That’s certainly not the experience we want for you.
To properly look into this and assist you, we’ll need your order number, as this platform is separate from our support system. We’ve requested your details via Trustpilot so we can locate your order and review what happened.
As soon as we receive your information, please rest assured your case will be handled with the highest priority and we’ll work to resolve this for you as quickly as possible.
In the meantime, you’re also welcome to contact us directly at support@pipitea.com so we can assist you further.
Sincerely,
Megan from Pipi Tea
UNAUTHORIZED CHARGES
I originally ordered their Buy 2, get 1 free special but my credit card was charged full price for 3. I didn't love the tea, but April 11, I received a "receipt" for an unauthorized charge for 3 bags of tea that I didn't order, and don't want. Without my knowledge, or permission, my credit card was charged for about $69. I called the credit card company and disputed the charges. They are not honoring the Pipi Tea charges. I never want to do business with this company again.
11 avril 2026
Avis spontané
Réponse : Pipitea
Hi Kay,
Thank you for your review.
We’re truly sorry to hear about your experience, and we completely understand how concerning it must be to see charges you didn’t expect. We appreciate you bringing this to our attention and want to help get this sorted out for you as quickly as possible.
As this platform is separate from our support system, we’ll need your order number to locate your account and review the charges in detail. We’ve reached out to you via Trustpilot to request this information—once we receive it, please rest assured your case will be handled with the highest priority.
In the meantime, you can also contact us directly at support@pipitea.com, and our team will be happy to assist you further.
Sincerely,
Megan from Pipi Tea
Avoid this company!
Very poor customer service. Beware the ongoing charges. Unremarkable tea for high price and monthly charges. Finally got my credit card company to block them and am hopeful that will prevent their scam practices. Beware and avoid !
1 janvier 2026
Avis spontané
Réponse : Pipitea
Hi Judith,
I’m really sorry to hear how frustrating this experience has been for you, especially with the concerns about ongoing charges, difficulty getting support, and feeling disappointed with the value of the tea. I completely understand why this would lead to a loss of trust, and I truly regret that this has been your experience.
I want you to know that your situation is very important to me. I have personally sent you an email with a proposed resolution, and I will make sure your case is prioritized and handled with the attention it deserves. Please take a moment to check your inbox, it should be there within the next few minutes.
We are committed to improving and making things right for you, and I will be here to ensure this is fully resolved.
Sincerely,
Megan from Pipi Tea
Receipt #1292-9093
Receipt #1292-9093
Please cancel and refund my credit card.
I was charged for 2 orders,not one. I ordered on April 12,2026
Denise Hineline
12 avril 2026
Avis spontané
Réponse : Pipitea
Hi Denise,
Thank you for taking the time to share your review and for providing your receipt number (#1292-9093). I am really sorry to hear about the frustration surrounding being charged for two orders instead of one, especially after your purchase on April 12, 2026, and I completely understand how upsetting and confusing this situation must feel when you were only expecting a single order to be processed.
I hear your request clearly to cancel the order and address the charge, and I also understand how important it is for this to be handled quickly and accurately so you are not left worrying about it. Situations like this are exactly what we want to make right as soon as possible, and I truly appreciate you bringing it to my attention.
I will personally make sure your case is prioritized, and I will handle this directly for you to ensure everything is reviewed carefully and resolved properly. You can expect a follow-up from me via email shortly, so please check your inbox in a few minutes so we can take care of this together.
Sincerely,
Megan from Pipi Tea
It claimed buy 3 bags get 2 free and I…
It claimed buy 3 bags get 2 free and I was charged for all 5 bags. I have emailed them to cancel but my credit card was charged and no one has responded to me. I never signed up for auto renewal, it was stated no where. There is no phone number to call to stop it and get a refund.
9 avril 2026
Avis spontané
Réponse : Pipitea
Thank you for taking the time to share your review, Virginia.
We’re very sorry to hear about your experience and understand how upsetting and concerning this situation must be for you. We truly appreciate you bringing this to our attention.
In order to properly look into what happened with your order, we will need your order number, as this is a separate platform from our support system. We have also requested this information from you via TrustPilot to help move your case forward.
Once we receive your details, we will ensure your case is handled with the highest priority and reviewed as quickly as possible.
You can also contact us directly at: support@pipitea.com
Sincerely,
Megan from Pipi Tea
Awful customer service
Put me in with the others that seemed to be scammed. Regardless of the tea, I seemed to be placed on their auto shipment. I write to Shem and got a response from Trish saying I’d have to accept the new shipment but will cancelled from future shipments. She offered me a half off the current shipment BUT I have not seen that as yet.
What an awful way to run a business! If you want to try the tea go to Amazon where you can buy a bag but not go through this hassle.
I am awfully disappointed with this company.
24 mars 2026
Avis spontané
Réponse : Pipitea
Thank you for your review, Kathleen.
I'm truly sorry to hear about your experience and we completely understand your frustration regarding the auto-shipment concern and the communication you received. I appreciate you taking the time to share this with us.
As TrustPilot is a separate platform from our support system, we need your order number in order to locate your account and fully review what happened. I’ve already requested this information from you via TrustPilot to help move things forward.
Once I have your details, your case will be handled with the highest priority so we can work toward a proper resolution as quickly as possible.
If you need any further assistance in the meantime, you can also reach us directly at support@pipitea.com.
Sincerely,
Megan from Pipi Tea
Charged me for their recipe book I did…
Charged me for their recipe book I did not order nor do I want. Have sent numerous emails requesting refund with no reply. They replied and said they would be emailing however 12 hours later nothing
8 avril 2026
Avis spontané
Réponse : Pipitea
Hi Gracie,
Thank you for taking the time to share your review. I’m so sorry for how frustrating this has been for you. I completely understand how upsetting it is to be charged for something you didn’t order or want, and then not receive a response after reaching out multiple times. That’s not the experience you should be having.
Thank you for taking the time to share your review and bring this to our attention. Your concerns about the unexpected charge for the recipe book and the lack of response to your emails are being taken very seriously, and we are working to improve both our checkout clarity and response times so this doesn’t continue happening.
I’m going to personally step in and make sure your case is prioritized right away. I will review everything and handle your situation directly to provide a proper resolution via email.
Please check your inbox in the next few minutes, I’ll be reaching out shortly.
Sincerely,
Megan from Pipi Tea
I am Very Happy with PIPI TEA
I am Very Happy with PIPI TEA. I Love the taste. It gives me a relaxed feeling .when I read that it's very good for Chronic Kidney Disease, I had to try it and I'm so glad I did.
20 mars 2026
Avis spontané
Réponse : Pipitea
Hi Wilma,
Thank you so much for sharing your kind review. We’re truly happy to hear that you’re enjoying the taste of PIPI TEA and that it brings you a relaxing feeling.
We also appreciate you giving our tea a try after hearing about its potential benefits. It means a lot to us to know it’s become part of your routine and that you’re so glad you did.
Warm regards,
Megan from Pipi Tea
This is a scam
This is a scam. They charged my card for subscription renewal and charged me another order on my credit card. I responded to cancel the order because I did not sign up for a subscription. They haven't canceled and are sending me the tea and replied that I did subscribe. I'm notifying my credit card company.
9 avril 2026
Avis spontané
Réponse : Pipitea
Hi Colleen,
Thank you for taking the time to share your review. I’m really sorry to hear how upsetting this experience has been for you, and I completely understand why you’d feel this way after seeing charges you didn’t expect and not getting the cancellation handled right away. That’s incredibly frustrating, especially when you’ve already reached out to resolve it.
Thank you for taking the time to share your review and bring this to our attention. Your concerns about the subscription renewal, the additional order, and the lack of timely cancellation are all being taken very seriously. This is not the kind of experience we want anyone to have, and we are actively working to improve how these situations are handled so there is more clarity and faster support.
I’m going to personally step in and make sure your case is prioritized and reviewed in detail. I will handle this for you directly and provide a proper resolution via email so everything is clearly addressed.
Please check your inbox in the next few minutes, I’ll be reaching out shortly.
Sincerely,
Megan from Pipi Tea
I was mislead from the beginning
I was mislead from the beginning. The sake was buy 2 @ 19.99 get 1 free. They charged me for 3 and said I was getting the sale price of $34.98 ea spread across 3 pks. What?? The moment they overcharged me I emailed to cancel and refund do not ship. They said I was charged correctly i was mistaken, after 4 days later they said the order shipped and could not stop the shipment. Then willing to offer me a 50% discount for my trouble. Do not buy from them. I'm still trying to get all my money back
2 avril 2026
Avis spontané
Réponse : Pipitea
Thank you for taking the time to share your review, Cathy Araskewitz.
We’re very sorry to hear about your experience and we understand how frustrating and upsetting this situation must have been for you. We truly appreciate you bringing your concerns to our attention.
In order to properly investigate what happened with your order, we will need your order number, as this is a separate platform from our support system. We have also requested this information from you via TrustPilot to help move your case forward.
Once we receive your details, we will ensure your case is handled with the highest priority and reviewed as quickly as possible.
You can also contact us directly at: support@pipitea.com
Sincerely,
Megan from Pipi Tea
Thank goodness for Trustpilot
I ordered one time. What did I end up getting? A subscription that I did not sign up for. $70 a month that I cannot cancel because there is not a valid telephone number. The phone number associated with the confirmation email they send you says it is no longer in service. The “cancellation” button at the bottom of your “order” that you did not place goes to an error page. The email address that I have emailed to cancel the subscription that I did not sign up for remains to be seen if it is good or not because I have not heard back from them to confirm the cancellation. This is a nightmare. I may have to cancel my credit card just to stop this fraud. Order # 242385 and # 2101375
Update: Megan stopped the subscription and refunded my money for the unordered items. All because she saw this review on Trustpilot. They need a better contact number
5 mars 2026
Avis spontané
Réponse : Pipitea
Hi Lisa,
Thank you for taking the time to share your review. I’m so sorry to hear how upsetting and stressful this experience has been for you. I completely understand how concerning it must feel to see unexpected charges, have difficulty canceling something you did not intend to sign up for, and not be able to reach us through the usual channels. The issues you mentioned with the phone number, the cancellation link leading to an error page, and not receiving a response to your email are especially frustrating, and I truly empathize with how this has impacted your trust.
Please know that your situation is being taken very seriously. I will personally make sure your case, including orders #242385 and #2101375, is prioritized and handled with urgency. We are committed to improving both our communication and cancellation processes so situations like this are resolved quickly and clearly.
I will be reviewing your account directly and will provide you with a resolution via email. Please check your inbox in the next few minutes, I want to make sure you have clarity and peace of mind as soon as possible.
Thank you again for your review and for bringing this to our attention.
Sincerely,
Megan from Pipi Tea
Misleading on purchase price
I didn't like that it is advertised as buy 3 get 2, but was still charged for all 5 @ 17.99 ($89.97).
It did give great information and am anxious to try.
8 avril 2026
Avis spontané
Réponse : Pipitea
Thank you for taking the time to share your review, C. Moore.
We’re very sorry to hear about your frustration and understand how concerning it must have been to see a charge that didn’t match your expectations. We truly appreciate you bringing this to our attention.
In order to properly look into what happened with your order, we will need your order number, as this is a separate platform from our support system. We have also requested this information from you via Trustpilot to help move your case forward.
Once we receive your details, we will ensure your case is handled with the highest priority and reviewed as quickly as possible.
You can also reach us directly at: support@pipitea.com
Sincerely,
Megan from Pipi Tea
Réponse : Pipitea
Hi Doug,
Thank you so much for your review and kind words! We’re thrilled to hear that you loved both the tea and your overall experience with us.
Your support truly means a lot, and we look forward to serving you again soon!
Warm regards,
Megan from Pipi Tea
Buyer beware
Buyer beware. You will be scammed by automatic orders charged to the card you used on your first order. No notice prior to the charge and no chance to cancel order before the charge. Not a good way to conduct business in my opinion. Thanks
3 avril 2026
Avis spontané
Réponse : Pipitea
Hi Jeff,
Thank you for your review, we truly appreciate you taking the time to share your experience.
We’re very sorry to hear about your concerns regarding unexpected charges and understand how frustrating and concerning that must feel. Your feedback is important, and we completely empathize with the situation you’ve described.
To properly look into this and assist you, we’ll need your order number, as this platform is separate from our internal support system. We’ve requested your details via Trustpilot so we can investigate your case further.
Please rest assured that once we receive your information, your case will be handled with the highest priority and we’ll work quickly toward a resolution.
You’re also welcome to contact us directly at support@pipitea.com for faster assistance.
Sincerely,
Megan from Pipi Tea
Never received my order and no…
Never received my order and no communications. Gonna have to submit a fraud claim to my bank and make sure they don't keep charging me.
7 mars 2026
Avis spontané
Réponse : Pipitea
Hi Cathi,
Thank you for sharing your review. We sincerely apologize for the inconvenience and completely understand your frustration regarding not receiving your order. We want to make this right.
To assist you further, we’ll need your order number, as this platform is separate from our support system. We’ve requested this information via TrustPilot, and once we have your details, your case will be handled with the highest priority.
You can also reach us directly at support@pipitea.com
so we can resolve this as quickly as possible.
Sincerely,
Megan from Pipi Tea
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