PITS Data Recovery Avis 

The service was efficient and effective. Quick service and very helpful. Ansewered all of my questions. Thank you.

PITS were great they recovered my 3 very old hard drives very quickly and recovered all the original file names, which when I had other drives recovered previously by another company the file names didn't come through, so this was very satisfying!
Alvin went out of his way to help me personally and gave me an introductory discount too, so throughly happy with the whole PITS experience!
Highly recommended!

I dropped my hard drive and thought I lost everything—over 3TB of important stuff gone just like that. Luckily, I found PITS Global Data Recovery Services, and these guys did an amazing job! Since I needed the data fast, they handled it as a rush case and got everything recovered within 48 hours.

The best part? They let me connect remotely to check all my files before making any payment, so I knew everything was there and working. Once I confirmed, I paid, and they sent me the data on a new hard drive. Honestly, I couldn’t be happier with the service. If you’re ever in a data disaster like I was, hit these guys up—they’re the real deal.

This company is making money only by "checking" discs.
After that, they asked for £3,000 to repair my HDD.
Scam!
I don't recommend it!

I don’t recommend this company at all. I sent my USB flash drive away having clearly stated on the phone what was wrong with it.
I was quoted approx £100 to repair.
The cheaper option they came back with was £690 increasing to £1515 for a faster turnaround. I was duped into sending it off to them with the £50 initial charge and a rough idea of cost that was wildly under their minimum charge.
Unscrupulous tactics stay well away.

Adam and his team delivered excellent customer service and I hope I don't loose my data but if anyone else does then I definitely would recommend them.

My intention for this post is to make the business owners aware of their reps, and in no way to hurt their business.

I recently had a Samsung T7 4TB SSD drive stop mounting to my desktop. I found PITS and sent in my request, which was promptly followed up with a phone call from a representative and a $100 fee to expedite the process. Once my drive arrived at their center, I was given four service options:

Data Recovery Service Options:

Economy Data Recovery

Avg. Turnaround Time: 3-4 weeks
Price: $1,695
Standard Data Recovery

Avg. Turnaround Time: 1-2 weeks
Price: $2,288.25
Priority Data Recovery

Avg. Turnaround Time: 2-5 days
Price: $3,089.14
Emergency Data Recovery

Avg. Turnaround Time: 24-48 hours
Price: $4,170.34

This was all before they even confirmed if they could recover the video files. After getting on the phone with them, I explained that these prices were way out of my budget (I really wish they had told me this upfront). The sales rep then proceeded to lower the price and finally offered Option 4 at $1,000 if I left a review.

Their pricing structure seems subjective and potentially predatory, based on who they are talking to. I just wanted to share my experience so others know what they're getting into. After declining their service multiple times and hearing the rep insist that I wouldn’t find a cheaper price elsewhere and cautioning me about attempting to fix it myself, I had to pay an additional $25 to have my drive sent back. From the initial phone call to receiving the estimates, it took from Saturday to Thursday and cost me $125, and my issue was never resolved.

*Edit Update: After calling Samsung they told me that all it was was a formatting issue so I just needed to open the drive on a PC, transfer the files to a safe external, then reformat the entire drive for Mac again. It's 8 months now and haven't had the issue again.

• A $4100 savings that took $0 and 5 minutes to fix.

They managed to recover all my data, but there are some hidden costs for providing you with your data back that are not included in the original quote. I found that to be a little disingenouous, as they kind of 'hold you hostage' to spend more money on a disc drive, or you can't - in essence - get your data back.

When I first found this company, the website looked promising, they had "good reviews" posted to the site, the customer service (at first) was friendly and seemed overly certain they could help recover data from a hard drive that had a head issue. As soon as I put in an inquiry, I got a phone call. I explained what happened, they assured me they have dealt with the problem before, and I paid a $95 rush fee because I'm a photographer and had important galleries on that drive. I asked what a price range would be for this, and I was told "At minimum, it's gonna be at least $100 but it could even go up to $800". Ok...fine. I suppose I don't have an option.

Fast forward...I get an email telling me what my options where to recover, and the CHEAPEST price was $1,899. Not sure how $1-800 becomes $1899.

I IMMEDIATELY called the company, and had to call two different numbers 3 times before I could get through. After explaining the price ranges weren't in my budget (again, I'm a small town photographer) I was told he could speak to his manager to "see what they can do", which was nothing but give me a quicker turn around time for the $1899, no price change. I continued to explain I couldn't afford this. I was then told they could try to talk to he lab manager AGAIN and at this point I felt jerked around.

It is ABSOLUTELY unacceptable that I was then told that if I didn't pay these prices, that no other company would even TOUCH my drive for this type of problem. I was also told I should reach out to my clients who's imagery is in jeopardy (even though they aren't at fault) and see if THEY would be willing to pay a portion of this price. Seriously??

For a company charging prices like that, they sure seemed desperate to get my business and considering they mentioned having someone else pay? No thanks. That's shady and rude and UNACCEPTABLE.

I'm waiting on my drive to be sent back. I can't recommend this company at all for your data recovery needs. I feel like they are just out for your money.

Do not believe the hype. I sent in my drive to be examined, a 2 TB SeaGate hard drive. I was given a quote of over $2,200. I started negotiations with the salesperson over price. The next day I get a call stating that all of my data was recovered and she was sending me a cloud link to access my data. I informed her that I never reached a price with the sales person; she got extremely nervous, starting coming up with excuses, then abruptly transferred me to someone else. Price negotiations continued and each time I refused, another fake "promotion" was given, dropping the price by a few hundred dollars each time. The price went from $2,300 all the way down to $999 which was still not acceptable. I requested them to ship the drive back to me where, once again, I was asked if I would like to see if there was ANOTHER promotion they could apply. By the 6th "promotion", the gig was up and I was sick of their bogus claims. I rejected all offers and ordered them to ship my drive back. They attempted to ship the drive back to me and FedEx LOST the package. I am not claiming that PITS has anything to do with that but the whole situation could have been avoided if this was an ethical company that did not knowingly charge extortionate rates.Thanks to their absolute GREED, my trust in them was broken, which led to the complete loss of my drive. Sad, sad business practices.

They F*ckin LOST MY SD Card

Paid $49 for a standard evaluation and shipped it with USPS. I'm assuming USPS failed to deliver to their address and or they delivered and PITS was unable to "find it."

Either way, they should have warned me about the risks prior to shipping with USPS. After they said it was lost, they told me it was my fault and that I should have used Fedex when they were the ones who had USPS as an option!!!

I had family and friend pictures and videos from 5-10 years ago on that memory card. The insurance claim will be pennies, and even if they offered me a large sum I rather have the memory card as that is worth more than money to me. Memories seem to fade quickly for me, and love looking at nostalgic videos and photos, so this sucked. I literally got depressed when I realized there was nothing I could do.

Oh and by the way, they didn't even offer to refund me the $49 evaluation fee. I had to message them 6 months later, and they reluctantly agreed. Don't use USPS for this, I am warning you!!!

Completely ridiculous
Paid $95 for them to look at it, was supposed to be a 24 hour to give me a price, more like 30 hours
Nearly $3000 3 to 4 weeks turn around
Nearly $6500 for 24 to 48 hour turn around
I am a small business and those prices a just crazy.

Great service! Excellent customer support!

Hello, This is my 5 star review for PITS Global Data Recovery Services. Most importantly the customer service was always willing to help in anyway they can. With questions about my service and how the process works in details was really helpful. The communication through email and on phone was great. Either way I was in the know and I knew what to expect. The process i thought was simple and fast turnaround.
When I was finished with the process I was very satisfied with the outcome. I received 100% of my data I thought I lost. These are memories of my family pictures I now able to get back. Thank you PITS Global Data Recovery Services

Made the recovery super smooth and recovered every bit of data. Great service.

you guys are a "5"!
I lost the information a second time and you saved me both times - ALL my info retrieved. thank you for just charging me a small labor fee the second time. The process has been
easy/ helpful, with good communication, and your prices are more affordable than some of the other competitors.

I had a great experience with PITS. They solved my problem with my hard drive in less than estimated and I'm happy with it.

I took a chance with an online company to recover data on a damaged flash drive and am very happy that I chose PITS! They were totally upfront about what they provided for the cost of recovery. Communication with PITS was excellent! They kept me informed of their progress and I would definitely use them again if I have a need for data recovery! Thank you, PITS for a job well done!

With thousands of client photos on the line and a damaged external hard drive, I went into a panic.
Admittedly, I was skeptical about sending the drive to a team across the country but I took a leap and sent it. The PITS team kept me updated throughout the process and didn't close the project until I'd verified that, yes, they resolved the issue. Thank you!

They gave me a good discount and were easy to communicate with