Delighted once again with the premium level of photo restoration and editing work with some of my family photos that have been brought back to their glory. Thank you again, highly recommend.
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Lisez les avis des autres
I have done business with Pixels Photo Art over a dozen times and they never disappoint. I'm continually amazed at how well they can convert an old graney yearbook album photo and turn it into a crisp... Voir plus
I have been using Pixels now for a couple of years after using another service previously, Pixels has been so much better at a lower cost, I have been completely satisfied with their excellant work an... Voir plus
I appreciate the effort and realize the picture I submitted was a challenging one but really can’t use the Pixels product as it looks like my dads head was clearly photoshopped on to his body. Edi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Pixels Photo Art is a custom portrait studio founded in 2021, bringing together artists from the US and the EU. We create personalized portraits for families, couples, pets, memorials, anniversaries, and any theme you can imagine. We work with both businesses and individual customers, and we print and ship worldwide.
Coordonnées de contact
Galati, Roumanie
- office@pixelsphotoart.com
- pixelsphotoart.com
4,7
Excellent
315 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Beautiful memory made even more special…
Beautiful memory made even more special by adding my father into it
30 novembre 2025
Picture enquiry
I enquired about a picture I had in mind and straight away I was given clear instructions on what I could have and how to order it online. They go above and beyond to make your ideas into reality and when I see the preview I was blown away. Going with pixels photo art was the best desicion I ever made. They truly are fantastic :)
28 novembre 2025
Réponse de Pixels Photo Art
Oh, Kelly, your message is truly heartwarming. It means the world to us. Gratitude like yours reminds us why we pour so much passion into our art, and it inspires both us and the customers who share this love for creativity. We’re genuinely grateful for you, and we wish every day brought more wonderful customers like you.
No common sense when creating prints, Cust Svc: 'not our problem'.
Submitted for a photo to have my deceased uncle added to his daughter's wedding photo.
Asked the artist in my order (Order 3557) to provide a preview prior to Print and Ship. Meaning I want to see and approve it as I already pre-paid for it, and didn't want to fund incompetence. But alas, that's what i did.
6 people staring to the left, image provided, had my uncle staring to the right. I can accept some blame for not clearly telling the artist 'hey..may want to make sure you mirror this so they're all facing the same direction'. Silly me for assuming someone would take any initiative and say 'i should face him to the left, so it does look like he's in the image, and not just one out of 7 people facing 100% in the other direction'.
So i get done travelling for work, and see that they sent me the proof to review, but since they didn't follow my 2nd request "...Prior to Shipping" they sent the print.
$120 down the drain for a print where my uncle looks super-imposed into the image, but also he's facint the opposite direction and makes the entire portrait look bad. :(
So now i have to find someone else who will do it right, and actually follow instructions.
Then i reach out to Customer Service in hopes that maybe i could get a discount (i'm not asking for free) on getting a new one printed with him facing the right way, after I expressed to the artist i wasn't happy with it. and i think he offered a 10% discount. Maybe I expect more from people than they're ever going to try to give in the care of their work, but 10% was just not enough for someone who thought this image looked even remotely 'ok' let alone sentimentally acceptable.
Customer service said 'this is a you problem and doesn't concern us. you didn't approve it within the timeframe' as if they're waiting on money but already did the work. quite the opposite.
So now i'm wishing i had just hit up people i know who have photoshop and tried to see if they could have done it, but i trusted people who were 'professionals' and unfortunately, they were far from it.
I'm sure many have had great experience, and I'm happy they got what they asked for, and it came out.
I'm just very disappointed in how poor this entire process has been, and the fact that they said 'this is a you problem', is the reason this review is written. Otherwise, I'd just have chalked this up to 'you picked a horrible company, don't ever pick them again', and moved on.
13 novembre 2025
Réponse de Pixels Photo Art
Hi William,
Thank you for taking the time to share your feedback. We would like to clarify a few important points regarding your order, as you make incorrect and misleading claims in hope to damage the company's reputation. All orders include a preview and unlimited revisions by default, and we follow the same process consistently for every customer. We did not receive any revision requests before the shipment deadline, and because no hold-on-shipping request was made, your order proceeded according to our public policies.
The artists can have a different view on the artwork than you do. If you don't like the outcome, by all means, request revisions until you're happy.
Your attached note requested a preview, and we provided it. Multiple emails were sent regarding the artwork preview and delivery timeline. No response was given. That being said, we cannot override the delivery schedule without a revision request. Our timelines, process, and policies are fully available on the service page, and the automated follow-up emails explain each step to ensure every customer knows what to do next. About 90% of the customers don't request request revisions, and those who do, they do it within 48 hours after we upload the artwork, not almost 6 days later.
To keep our workflow fair and reliable, we apply the same policies for all clients. In the end, the service works as advertised, not as one may assume.
When you reached out after receiving the print, both the artist and our support team offered assistance, including the option to revise the artwork and a 20% (not 10% as you claimed) discount toward a reprint. You've said it's not sufficient and tried to get a free reprint.
Our team works according to the advertised process. When we do not receive feedback within the review window, the order must move forward. We wish you best of luck finding other company, until then, we will continue to serve under the same transparent policies!
Restoration of 1970's badly washed out color photo…
The restoration of my 1970's photo performed by Pixels Photo Art is nothing short of a miracle. I was stunned by how natural the color to the women's blouses and the lighting on the faces is. I am sure that this version of the photo is better than the color original. I wish I could give more than five stars, not just for the result, but for the fast service and excellent customer communication.
8 octobre 2025
Réponse de Pixels Photo Art
We’re thrilled that the restoration exceeded your expectations and that the colors and details felt natural. Your feedback about our fast service and communication truly means a lot to our team. Thank you! If you ever need another restoration, we’ll be here and happy to help!
I would never use this company, I would find another service on Etsy.
I would never use this company or recommend them. I ask for them to fix the painting, the customer service representative was very rude during our conversation. Then I tried cancelling the order all together, and was told someone would be reaching out. I heard nothing back, I reached out again and again got no response. Then I got the wrong image shipped to my house.
12 septembre 2025
Réponse de Pixels Photo Art
Kendall, after personally reviewing your order and the communication with our team, we want to clarify a few important points.
You did not ask us to “fix” the painting. Instead, you provided a completely different photo after the artwork was completed and expected a new painting at no additional cost. Our support team explained that one order cannot result in two separate artworks. This is no different than paying for one service, receiving it, and then asking for another of equal value free of charge. Revisions within the order materials and instructions provided will always be granted.
Our records show that the support agent was clear and professional in explaining the process and company policy. While the answers may not have been what you wanted, every inquiry you made received a response. The suggestion that you reached out repeatedly without hearing back is not accurate. You contacted us twice, and both times our team replied.
To summarize the process: you uploaded multiple photos, and the artist selected the one most suitable for creating the painting. After delivery, you requested a new artwork from a different photo but declined to pay for a second piece. Regarding the printing, according to the revision and refund policy you agreed to at checkout, if no revision is requested within the timeframe, the painting proceeds to print as finalized. Requesting a new painting from a different photo is not considered a revision. Our team paints exactly as in the photo provided.
You also told our agent that the painting was not your dog, although it matched exactly the photo you originally provided. We work based on the photos and instructions given at the time of the order. Post-order revisions that do not reflect the provided order materials and information are to be paid. Expecting otherwise is not standard for any professional service provider.
That being said, thank you for your decision not to work with us again. Our company is committed to fairness and professionalism. This is what we provide, and it is also what we expect in return.
The quality of the photo is amazing.
The quality of the photo is amazing.
First the first time I can see what my grandfather looked like.
The original photo was all I ever had of him. Thank you
10 septembre 2025
Had to ask for edits
Had to ask for edits. Received the new photo promptly and it was beautiful.
1 septembre 2025
I never thought that picture could be…
I never thought that picture could be restored and you did it and it looks great thank you very much
3 septembre 2025
I’m very happy with my art but I think…
I’m very happy with my art but I think your customer service needs improvement.
25 août 2025
From B&W to color
Amazing how you were able to transform a black and white photo to color, with the colors coming out exactly like they were. Thank you
26 août 2025
Great customer service
I had a great experience! Faster than average turnover time and great attentive customer service. Loved our restored photos!
12 août 2025
Speechless
What can I say? The finished photo left me speechless!!!! I wanted to give this photo as a gift to my Son. This picture along with his grandfather's will be a cherished heirloom. Thank you for sharing your creativity with the world
22 juillet 2025
My portrait looks great!
My portrait looks great. It shipped to my door 6 days after placing the order. The quality of the picture you send them matters a lot. Make sure you are facing the correct direction, etc. . . Really a conversation starter.
9 juillet 2025
I had fantastic experience with Pixels…
I had fantastic experience with Pixels Photo Art. From start to finish, their service has been nothing short of exceptional. They offer outstanding customer service, and their response times are impressively fast. Plus, they are incredibly flexible when it comes to accommodating any requests or changes to my order.
The quality of the photos is absolutely top-notch, and I couldn't be happier with how they turned out. If you're looking for high-quality photo art and a seamless experience, I highly recommend Pixels Photo Art. They truly go above and beyond to ensure customer satisfaction.
23 juin 2025
Customer service & product both extremely professional and totally top-notch !!!! Exceptional, talented, kind & caring to their customers & gives great detail to keep their customers happy
The product itself could not be better!!!! The customer service could not be better!!!! They are so talented and what they are able to do it truly amazes me. These types of gifts are truly priceless & I'm so happy I was able to give someone so special in my life a gift that truly you can't put a price tag on.. I used a picture of her that was on a rock with the beautiful clouds in the background with the water and her deceased mother and grandmother were on both sides of her up in the sky. It is a priceless beautiful precious perfect picture.... I cannot say enough about this company , their skills & their customer service with the utmost respect and kindness that they give their customers. You will not go wrong choosing this company regardless of what the task is.
28 juin 2025
They did a great job restoring a 60…
They did a great job restoring a 60 year old torn and faded photo.
26 juin 2025
Wonderful product and experience
The process was fast, and I got my digital file incredibly quick! Art work was amazing!
15 juin 2025
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