Paid £5 via Paypal, the credit shows up on the website but when I phone, it says I have no credit. I emailed them and they fixed the problem: I had had an account before with the same number and their... Voir plus
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Lisez les avis des autres
Actually, very shortly after I posted the review below, a woman (Jessica I think she said her name was?) called me and sorted out my issue and I've been able to get through to Ireland with the 'fi... Voir plus
We have received excellent service from Planet Telecom and would highly recommend them. Jonny, Jenny and the wider team are always friendly, helpful and quick to resolve any issues. As a small bu... Voir plus
Our internet had gone down over the weekend, intermittently in and out. I contacted planet telecom and was instantly called back from Jonny. He not only has sorted all of our internet issues, he has g... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Planet Telecom is a trusted provider of innovative communication solutions, empowering businesses across the UK to stay connected and thrive. From hosted phone systems and reliable internet services to mobile connectivity and advanced call handling solutions, we offer a comprehensive suite of telecom services tailored to your needs. With a focus on simplicity, flexibility, and customer satisfaction, Planet Telecom is dedicated to helping businesses of all sizes optimise their communications. Our human, jargon-free approach ensures you understand exactly what you’re getting, while our cutting-edge technology delivers the reliability and performance you expect. As experts in international call routing, VoIP, and telecom regulations, we’re also your partner for navigating complex communication challenges. Whether you’re looking to transition from PSTN to modern systems, scale your operations with Unified Communications as a Service (UCaaS), or enhance your business with custom connectivity solutions, Planet Telecom is here to make it easy. Discover how we can transform the way your business communicates by visiting planet.uk.
Coordonnées de contact
Royaume-Uni
- planet.uk
4,3
Excellent
151 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very fast feedback from planetnumbers…
Very fast feedback from planetnumbers and a super customer service. Very satisfied. Never had such a fast and regular feedback from one provider before.
6 novembre 2019
Avis spontané
Ashley from planet numbers just called…
Ashley from planet numbers just called me to respond to an email I sent an hour ago for support with the online platform and some other questions. He was brilliantly helpful, patient, knowledgeable, and found solutions for all my issues, questions. These guys are great!
6 septembre 2019
Excellent service so far
Excellent service so far, I did my research before hand and am pretty happy that I chose Planet Numbers. Would happily recommend.
16 août 2019
Réponse de Planet Telecom
Hi David,
Thanks so much for this great review!
I know there is some choice available when it comes to telecoms and I'm so happy that your research led you to choose Planet Numbers - and that you're so pleased with your decision!
As always, if there's anything you need, please feel free to get in touch with us and we'll be happy to help.
Best wishes,
Alex Deutsch
Office Manager
Recently set up call answering for my…
Recently set up call answering for my business and very pleased with the service.
15 août 2019
Réponse de Planet Telecom
Hi Clarenden,
Thanks for taking the time to leave such a lovely review. I'm really pleased that you're enjoying the call answering service!
If you ever need anything more from us or have any questions or queries, please get in touch and we'll be more than happy to help.
Best wishes,
Alex Deutsch
Office Manager
Réponse de Planet Telecom
Hi Tracey,
Thank you for this glowing review! It's great to hear that you're enjoying our service and I'm so pleased to hear you'd recommend us.
Please feel free to get in touch with us, should you ever need anything or have any questions/queries!
Best wishes,
Alex Deutsch
Office Manager
Really easy to use website
Really easy to use website, much better than others looked at. Brilliant price. Staff member who coordinated with was very helpful and friendly. The user dashboard is simple to use and gives loads of information.
6 août 2019
Réponse de Planet Telecom
Hi John,
Thank you for taking the time to leave a review for us. I'm so pleased that you're happy with the services!
We've worked really hard on making our website and dashboard as user friendly as possible so it's really rewarding to hear that our customers are enjoying the layout and experience.
We love feedback, so if you ever want to get in touch, please do so using any of our contact methods and we'll be delighted to chat with you.
Best wishes,
Alex Deutsch
Office Manager
We've been with planet numbers for…
We've been with planet numbers for three months now, and the level of service has been top-notch! We opted for the phone answering service as the nature of our business is on the road. Planet numbers operate four different assistants who answer the phone for us. No calls have been missed in three months due to this, and when taking a message, they pop a little personal email over with all the information! No one likes leaving a voice message, so this has 100% increased sales. Ashley, Sam and all, please continue the great work! Thank you from us all here!
15 juillet 2019
Réponse de Planet Telecom
Hi George,
Thanks so much for leaving us such a glowing review. I am so pleased that you're happy with the service!
As always, if you ever need anything, please feel free to get in touch and we'll always be on hand to help.
Best wishes,
Alex Deutsch
Office Manager
Absolute first class service from start…
Absolute first class service from start to finish. So easy and uncomplicated to set up a number and add a virtual switchboard with number redirect.
I would recommend a visit to there site.
15 juillet 2019
Réponse de Planet Telecom
Hi Steve,
What a great review, thank you so much!
I'm delighted that you're so happy with your number and the services! We have a full range of really cool and useful features available on our telephone numbers and it's great to hear you're enjoying the benefits of the virtual switchboard.
If you ever want to explore any of the other features available on your number, feel free to get in touch with us and we'll be pleased to discuss them with you.
Best wishes,
Alex Deutsch
Office Manager
Not able to make good quality calls
I have tried the service but I keep on getting disconnected every 2-3 minutes and is impossible to have a conversation. It also charges 5 cents connection fee each time. However, customer service has been great - they called me back immediately after my complaint and fully refunded me.
15 mai 2019
Avis spontané
Réponse de Planet Telecom
Hi RG,
Naturally, I am very disappointed to read this review; not just because it seems the service wasn't working to a high enough standard but also because I don't believe we were given a fair chance to rectify it before the review was left.
As discussed during my phone call to you this afternoon, things can sometimes go wrong (like in any business) but we don't know things are going wrong until we're told about them. Unfortunately, this review was posted 3 minutes after you first emailed us, meaning we never had the opportunity to help you.
I'm sorry about the disconnection issue, which must have been really frustrating. Admittedly, since we use special lines in order to offer such a cheap service, there's a chance that sometimes a route might play up. When this happens, we can usually fix it within a matter of moments for you but if we hear nothing, we can only assume everything is working to the standard that we built our great reputation to.
Please accept my apologies for any inconvenience caused and, if you can think of any way that Planet Numbers can help you improve your impression of us, please get in touch and I'll be more than happy to help.
Best wishes,
Alex Deutsch
alex@planet-numbers.co.uk
Réponse de Planet Telecom
Thank you for taking the time to write your review Russell. We always aim to offer an excellent service to our customers and are always pleased to receive great feedback.
If there's anything we can help with again, please don't hesitate and get in touch,
Best wishes
Robin James,
MD, Planet Numbers
Excellent customer service we ordered a…
Excellent customer service we ordered a phone number and it was live within an hour.
Top work guys
29 mars 2019
Best Marketing Numbers & Best Service
We've just ordered our latest business marketing phone number from Planet Numbers and added some cool call features too. Fast set up and competitively priced. We've enjoyed using this great telecoms provider for over 20 years. Brilliant customer service as always. Thank you.
Paul Potgieter
25 février 2019
Avis spontané
Very helpful and speedy service
Very helpful and speedy service. We got the new number live in no time!
4 février 2019
Fast and efficient service.
13 décembre 2018
5* Product and Service
Easy to sign up. Cheap cost and a quality line for the calls I needed to make. What more can you ask more?
1 octobre 2018
Avis spontané
The best customer care we’ve ever experienced in telecoms
After being dissatisfied with the customer service and care provided by a large telecoms company we decided to try Planet Numbers and we are so glad we did. The professional and friendly staff are easy to communicate with and nothing is ever too much trouble. Not only have they beaten our previous provider on price and service but the actual product is infinitely better too. The hosted VoIP service gives our business more flexibility than we have ever had before and I am only sorry that we didn’t switch to them sooner.
14 septembre 2018
Quick response and action
The guys on the other end of the phone in are really quick and efficient.
13 septembre 2018
Réponse de Planet Telecom
Hi Melanie,
Thank you for taking the time to write your review of Planet Numbers.
We really do love hearing positive words from our customers about the work we do - it helps give a sense or pride and that we are providing a good experience to all our customers, so thank you very much!
Please don't hesitate to get in touch if we can assist any further with the service you receive from us.
Kind regards,
Robin James, MD
Planet Numbers Ltd
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