The reason for 3 stars is because the price was awesome and shipping was fast and the new frame arrived exactly as specified. Unfortunately the fox factory float x2 was bad out of the box. I think... Voir plus
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Lisez les avis des autres
Great experience with internet purchase. The website was easy to navigate. I easily found the product that I was looking for at a great price. I was able to easily confirm my purchase before submitt... Voir plus
L'entreprise a répondu
Fast shipment of items ordered online. I needed a number of different sizes of spokes to have on hand for emergency repairs on a long overseas trip this summer. Planet Cyclery had the spoke sizes and... Voir plus
L'entreprise a répondu
Got these 100% Surpass Elbow gaurds cause of knowing of extreme CE Level 2 safety gear and it's benefits! For 1 these are over engineered gems to own! They fit super perfect according to the size char... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Planet Cyclery is your one stop online shop for some of the best deals on a whole range of bike parts
Coordonnées de contact
Etats-Unis
- planetcyclery.com
4,6
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always positive!
Accurate information, the best for my situation. And also really quick to get the order shipped out!!
4 avril 2026
Réponse : Planet Cyclery
Thank you so much, Alvin! We’re glad we could provide the information you needed and get your order on its way fast. We appreciate the shout-out and hope you’re enjoying the new gear!
Random part Unexpectedly in stock
The random part I needed was in stock and it was shipped without incident.
1 avril 2026
Réponse : Planet Cyclery
Thank you, Mel! We’re glad we had the part you were looking for and that the shipping was seamless. Providing a great selection is what we strive for—thanks for choosing us for your gear!
The reason for 3 stars is because the…
The reason for 3 stars is because the price was awesome and shipping was fast and the new frame arrived exactly as specified. Unfortunately the fox factory float x2 was bad out of the box.
I think it’s bad because it’s been sitting for a longtime and the seals have failed. It will require a rebuild or replacement before the bike can be ridden.
3 mars 2026
Fantastic purchase experience .
Fantastic purchase experience .. No bs shipping, fast and didn't force a signature
3 avril 2026
Réponse : Planet Cyclery
Thank you so much, Justin! We’re thrilled you had a fantastic experience and appreciated the fast, signature-free delivery. We appreciate your business and hope to see you back at the shop again soon!
Réponse : Planet Cyclery
Thank you so much, Noe! We’re thrilled you had a positive experience and that everything arrived fast. We appreciate the shout-out and look forward to helping you gear up again soon!
Réponse : Planet Cyclery
Thank you so much, Braden! We’re thrilled you found exactly what you wanted. We appreciate the shout-out and look forward to your next order!
Réponse : Planet Cyclery
Thank you so much, Juan Sebastian! We’re thrilled you enjoyed our selection and had an excellent experience. We appreciate the shout-out and look forward to your next order!
Shipping was late
Ordered April 1.
Received April 9.
Shipping supposed to take 2-4 days, not 8.
2 avril 2026
Réponse : Planet Cyclery
Hi RB, thank you for your feedback. We apologize for the delay in receiving your order. To clarify, this order was placed on Thursday, April 1st, and was processed and shipped out that Saturday. While we aim for quick delivery, USPS transit times can occasionally be longer than estimated due to carrier delays. If you have an urgent need in the future, we do offer Express shipping options to ensure a faster arrival. We appreciate your patience!
Dependable and good service Quality products and service and quick…
Quality products and service and quick delivery
1 avril 2026
Réponse : Planet Cyclery
Thank you so much, Thomas! We’re thrilled you enjoyed the quick delivery and the quality of your new gear. We appreciate your business and hope to see you back at the shop again soon!
I’m very happy with the company and I…
I’m very happy with the company and I will continue to make purchases with you. I’ve always got something breaking on both bikes so I will be a regular. Thanks.
31 mars 2026
Réponse : Planet Cyclery
Hi Adam, thank you for the awesome review! We definitely understand the 'always something breaking' struggle—that’s the sign of bikes being ridden properly! We’re happy to be your go-to shop for keeping both of your rides on the road (or trail). We look forward to seeing you again soon!
After a small glitch which wasn't your…
After a small glitch which wasn't your fault, a sales rep took the initiative to fix the problem and I got a new helmet in no time . Mahalo and Aloha from Hawaii.
31 mars 2026
Réponse : Planet Cyclery
Mahalo, James! We’re so glad our team could take the initiative and get that new helmet out to you quickly. We know shipping to Hawaii can sometimes have its hurdles, so it’s rewarding to hear we could resolve that glitch for you. Aloha and happy riding out there!
More than 1/2 off, very good deal.
Seen a really nice helmet on sale! Couldn’t pass it up. Looks great, fits great, and it qualified for free shipping!
30 mars 2026
Réponse : Planet Cyclery
Thank you, Brad! We’re thrilled you're happy with your new helmet and the savings. Providing high-quality gear at prices like that is what we’re all about. We appreciate your business and look forward to helping you again soon!
Excellent shipping time!
30 mars 2026
Réponse : Planet Cyclery
Hi Matthew, thank you for the feedback! We’re happy to hear your order arrived quickly. We know how important it is to get your gear on time, and we appreciate the support!
Fast shipping and accurate item…
Fast shipping and accurate item description. Very happy.
23 mars 2026
Réponse : Planet Cyclery
Thank you so much, Rich! We’re thrilled you’re happy with the shipping speed and your new gear. We appreciate the shout-out and hope to see you back at the shop again soon!
Great experience with internet…
Great experience with internet purchase. The website was easy to navigate. I easily found the product that I was looking for at a great price. I was able to easily confirm my purchase before submitting my payment.
The new item I bought is exactly what I needed and came packaged in it's original box and shipping box, neither showing any signs of rough handling.
Thanks for doing a great job! I would recommend this merchant to others looking to purchase cycling related merchandise.
27 mars 2026
Réponse : Planet Cyclery
Thank you, Phyllis! We’re so happy you had a great experience and found the website easy to use. Knowing your order arrived safely and that you’d recommend us to others means a lot to our team. Happy riding, and we hope to see you again soon!
Réponse : Planet Cyclery
Thank you so much, Jacopo! We’re thrilled you enjoyed the savings and the quick service. We appreciate your business and hope to see you back soon!
Easy to track package
27 mars 2026
Réponse : Planet Cyclery
Thank you so much, Jeffrey! We’re glad we could make tracking your order a breeze. We appreciate your business and look forward to your next purchase!
Good price on the product I purchased
Good price on the product I purchased. Fast and easy transaction. Prompt Shipping. will do business with again
26 mars 2026
Réponse : Planet Cyclery
Thank you so much! We're glad you enjoyed the price and prompt shipping. We can't wait to help you out with your next order. Happy riding!
Réponse : Planet Cyclery
Hi Eric, thank you for the five-star review! We’re glad we could offer the selection you were looking for at a great price. It's awesome to hear your order arrived quickly, too. We appreciate the support!
First time buying from them
First time buying from them. Unfortunately the helmet I purchased did not fit me. I had to return it back. They 100% helped me out with everything.
19 mars 2026
Réponse : Planet Cyclery
Thank you for the feedback, Dave! It’s important to us that our customers feel supported, even when a product isn't the right match. We’re glad we could assist with the return and hope to see you back for your future gear needs!
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