Plants Depot Avis 7

This is a really bad company. Don't be fooled by their high-ish rating on google, they falsely report every negative review they get as "false engagement" until Google takes it down. I've noticed they've had 6 negative reviews in the past few months taken down, including mine. After appealing the removal of it with Google, I got my review reinstanted. The problem is when reviews get taken down, you don't get notified so everyone who left a negative review will need to manually check it's still there (and they probably won't).

I placed an order and it didn't arrive. Weeks later it still hadn't arrived so I got my money back through chargeback. Plants Depot contacted me to tell me they were closed during the period I placed my order. This wouldn't be a problem if their site hadn't said they were open every day when they weren't and had the option of paying for guaranteed next day delivery. Clearly not guaranteed if they're closed.

None of this would be a real issue though. They were closed and forgot to update their site. The problem is they were so so abusive in emails. Really horrible staff. They refused to take any accountability for false information on their site, even blamed me for paying for next day delivery - because it's my fault for thinking they were open when their site said they were open?

Their original response to my review was also extremely nasty, I took screenshots of it before they deleted it and came up with a nicer response. Their staff are horrible, just avoid

The plant I ordered arrived completely wonky and much smaller than advertised. I should have emailed straight away, but now the plant is dying and losing leaves. I paid almost £60 for this, and the quality is extremely disappointing. I would not recommend buying from here.

Do don't buy from this site, the size of the plant was 3/4 smaller than the plant advertised. The packaging of the plant was awful and every branch on the tree was broken. They kept changing the goal posts on a return/ refund and then I was made to return the product and still they wouldn't issue a refund until they received the plant back which took extra days.

I ordered a taller plant but received a smaller plant. £10 was the difference in price so I asked to keep the plant but have the £10 refunded. Customer Service accepted the plant was undersized but would only offer a 15% refund despite being 50% overpriced. Is it there trading strategy to deceive/short change buyers?? Beware!!
NB The plant though undersized was in good condition.

Very disappointed with the birds of paradise plant I ordered. It was £54 and I feel cheated! It is not as tall as described and the leaves were damaged.
I checked their returns policy, says we cannot return products bought on sale. Please do not buy from this company.

Very helpful delivering the plants quickly despite me not selecting next day delivery. Unfortunately they sent a Raven ZZ plant which has almost black foliage instead of the standard green foliage variety. I asked my local garden centre who confirmed this was a raven ZZ plant. I did email about the issue and never received a response.

Edit: 5 March 26

They sent me a replacement Aspidistra and had good communication so I will increase my review by 1 point up, as I’m still unhappy about the bird of paradise plant.

On Wednesday, February 18, 2026, 5:53 pm, Ruth Jacobs ruthiejacobs@*****.co.uk wrote:

Dear Sir/Madam

I am disappointed I’ve not heard back from you today. It is too costly to return the plants but they are half of the expected size as per your website. And the leaves on the bird of paradise are damaged, torn and broken and covered in black dirt. Like the Aspidistra they too contain half the number of leaves I was expecting.

If you are wiling to send me another aspidistra and another bird of paradise at the same size I purchased I can repot them each into the orginal’s pot to make the one plant whose volume I was led to believe from your website words and pictures. Even though the pots were smaller than advertised both roots systems were tiny and could have fitted in a 12-14 cm pot!

I would accept receiving those two again expecting them to be the same size as mine or better and therefore making the volume of the plants and roots paid for to be an adequate route to rectify my being misled and missold by your website images, pot sizes and sizes of plants. This is fraud by false representation.

Please inform me if you are happy to do this? I will just let go that the dracena was in a smaller than advertised pot but again it’s minuscule root system would have not needed more and cut that loss if the other two are put right. But please send me ones with healthy leaves unlike the multiple damaged leaves on the bird of paradise

Kind regards

Ruth Jacobs.

Sent from Yahoo Mail for iPhone

On Wednesday, February 18, 2026, 11:54 am, Ruth Jacobs ruthiejacobs@*****.co.uk wrote:

Also to mention the aspidistra only has 5 leaves and looks half the volume of the advertised images on your website. Where I wrongly wrote “ I meant cm.

Sent from Yahoo Mail for iPhone

On Wednesday, February 18, 2026, 10:57 am, Ruth Jacobs ruthiejacobs@*****.co.uk wrote:

Dear Sir/Madam

I ordered 3 plants from your website but they are all smaller than advertised. The bird of paradise and the aspidistra were advertised as being in 19” pots and the Dragon tree as being in 21” but they are all in pots 2” smaller than their stated size. The plants are also therefore smaller than expected.

I look forward to hearing from you.

Kind regards

Ruth Jacobs