Plants Galore Avis 

Couldn’t use the website. Tried to make a purchase as a guest but it just said my “password” didn’t match and when I tried to contact them it wouldn’t write

I purchased an Iris Germanica along with a selection of other plants. Stock of the particular Iris I was looking for were low. others remaining did not look in a healthy condition. Nevertheless I decided to take a chance on a plant in the colour I wanted and asked the opinion of a staff member. He said it would hopefully improve once in the ground. Planted in well prepared ground of the 3 Iris purchased, two are thriving the one I queried did not. After a week I dug it up and took it back to Plants Galore in Martock.
Following their advice, I wrote to Plants Galore, supplied photos of the three Iris for comparison and an explanation. Sadly the response was dismissive, stating I had over watered it, had not returned it or contacted them within 3 days, therefore no replacement or refund would be forthcoming. I replied that 3 days was not sufficient to allow a newly planted Iris to establish, I certainly did not over water it and felt that their response was unfair and not in customers interests. I was disappointed at their misjudgement of a genuine request for a fair outcome. Maybe other customers should bear this in mind for fear of falling foul of a similar situation.
I would like to state that I have always found staff at the Martock Plants Galore very helpful.

Excellent packaging, large healthy plants and brilliant price.Thats why i will be going back for more.

Great quality plant at reasonable price.

Well packaged and fast delivery.

The plants were delivered in top condition and were really well packaged compared with some other suppliers.

Prompt and helpful service.

Overcharged for items bought, unfortunately didn't check until I returned home.
Customer service could not trace the transaction; could it be because I paid cash?
Had items on 2 for 1 until I got to the tills only to be told this doesn't apply to these items.
All in all extremely disappointing experience and cannot recommend. If you do visit be extremely careful at the till.

Plant was healthy a good size & well packed
Gave the Spirea a week under cover at night now planted out & growing on

Quality and size of plant for a 5 litre pot was very disappointing and over priced

Very easy to order online. I was contacted by the sales team as the size of plants I ordered were not available but they suggested an alternative and refunded me the difference quickly. The plants were very healthy and in good condition

I often use this company. Plants arrive at my door well packaged and in good condition.

I found the service excellent. After sales service was second to none. Would highly recommend this company.

Plants Galore did not disappoint me, receive plant in perfect condition just as advertised

Good communication and well packed and watered products. All in a growing well.

YOUR ONLINE CUSTOMER SERVICE IS DIGUSTING THE WAY BYOU TREAT YOUR CUSTOMERS I HAD A DELIVERY PROBLEM WITH YOU AND PARCEL FORCE WHEN MY NEXT DAY DELIVERY DID NOT HAPPEN UNTIL 48HOURS WHEN I ASK FOR MY POSTAGE BACK I GOT A NEGATIVE ANSWER ALSO EVERY TIME I WANTED TO SPEAK TO MICHELLE IWAS TOLDD SHE WAS OUT OF THE OFFICE WHICH I KNOW WAS NOT TRUE WOULD NOT ORDER AGAIN FROM YOU AFTER SPENDING £70

Excellent product but had to remind them to send the plant I ordered otherwise great and well packaged

The rose I ordered as a gift arrived in a perfect and very healthy condition. also even though I made a mistake on the delivery address and had to email them with the correct information it not any bother at all. Will defiantly use this company again. Highly recommended

Such healthy looking plants, well packed and promptly delivered. Great service.

Easy to order. Had an email from Customer Services as some of my order wasn't available immediately, and we agreed some replacements, plus I was able to purchase extra items over the phone. The plants arrived beautifully packaged and in great condition.

We have been customers with Plants Galire for many years, and the place and the people and the quality of plants never disappoint. It's lively to walk around in person, or order items online, either way always great experience. Customer service exceptional, very attentive and kind and helpful 👍 👌