PlatformHG Avis 21

They left me in a damp riddened flat with mould. I suppose they were too busy having tea breaks, and posting on tik tok.

I accept that maintenance work is necessary and that contractors have the right to carry out repairs during working hours. However, the behaviour of the workmen sent into the empty flat beneath mine has been unacceptable. Singing loudly and behaving in an anti‑social manner is not part of their remit, and it undermines the wellbeing of all tenants.

When I raised this with a member of the Call Centre team, I was told “that’s just who workmen are” and “it’s inside working hours.” This response is dismissive, breaches PHG’s own internal policies and standards, and shows a complete disregard for tenant welfare.

These are not isolated incidents — they reflect failings year on year. PHG is a Community Interest Company, not a profit‑driven enterprise, yet it appears to care little for its current tenants, focusing instead on building more houses and attracting new tenants while neglecting those already in its care.

Why is this flagrant disregard for standards being allowed to continue? Why is this not being addressed by the Social Housing Regulator? We claim to uphold a good standard of living to support the vulnerable and less fortunate, yet PHG, despite its poor track record, has been allowed to grow into a behemoth within the Social Housing sector.

I’m absolutely fed up with Platform Housing. They do not care about their tenants — only the rent money hitting their account. The properties are falling apart, repairs are constantly ignored, and you’re left chasing the same issues for months on end. Yet, when it’s time to raise rent or service charges, they’re lightning fast. It’s honestly insulting.

And don’t even get me started on their so-called customer service. The team in the office is appalling — rude, dismissive, and completely unhelpful. Complaints go unanswered, and when you do finally get through to someone, nothing actually gets resolved. They don’t even stick to their own complaint timeframes. It’s all talk and no action.

At this point, I’ve had enough. I’m going to have no choice but to take this further — to the Housing Ombudsman and my local councillor — because clearly, Platform Housing isn’t capable of doing its job properly. Tenants deserve respect, proper communication, and homes that are actually maintained — not this constant neglect and runaround.

Shame on Platform Housing for letting things get this bad.

I'm very dissatisfied with the service the housing association. They have very poor communication and refuse to listen to you. You have a job booked and they send the wrong team. They are very ignorant and ableist!! They do not take into consideration peoples disabilities and needs. Avoid this housing association at all costs.

We are trying to move house from a Platform owned property (well, we own the property, they own the lease) but we have now lost 2 sales as platform have not been able to provide us with an adequately completed EWS1 form (relating to cladding/balconies). No mortgage provider will touch our property or any other in our street without one making moving or remortgaging impossible. I have raised a complaint, heard nothing, now chasing my complaint, almost laughable to complain about a complaint! Platform are a disgrace, they have known they need this form for over a year now and yet done nothing. It’s like they don’t give a damn about you when you actually own your property and only pay them a monthly service charge. Although looking through the other awful reviews I suspect they actually don’t give a damn about anyone at all!

I completely echo Mandy Fox's review. I came here end of March 25 and I was so ill I had to see a psychiatrist last week. I was told in no uncertain terms by him to get out before - due to lack of social and psychological care - I end up like most of the residents who have told me that since Platform bought this place and others from a firm called Extra Care in 2016 they have run it down down down. I was placed here by Hereford Council and they totally agree with me after meeting the staff yesterday. Unless you elect and have personal (physical) care there is no one here to look after you. WARNING THIS FIRM TAKES £1400 PER MONTHB FOR A TWO BED FLAT WITH NO INSPECTION BY THE COUNCIL OR CQC; THEY CALL IT INDEPENDENT LIVING - I CALL IT A RIP OFF. AVOID ANY PROPERTIES OFFERED BY THIS FIRM AT ALL COSTS

I live in a Platform HG Retirement Scheme. There is a toxic culture here which is ignored by the Office Manager giving residents carte blanche in a negative way. Living here makes me ill. Platform HG like to use the language of calling their residents Customers. But this is "lip service" because in reality they control everything. For example, the water in our taps is 70F but no option to turn it down. 49F is the recommended temperature for private dwellings. Due to the heating scheme we can't turn the temperature of our heating or water down ourselves. Platform HG admitted during a recent resident meeting that they do need to be "more transparent" with regards to their finances particularly in relation to our Service Charge. My scheme advertises a communal laundry but omits that it's pay as you go now. Previously the communal laundry was covered by Housing Benefit eligible Service Charge. They don't like an audit trail. For example, for 6 months, I asked for a copy of the large amount of forms and paperwork I completed and signed at sign up. I never received it apart from a batch of blank forms. One or two residents are trying to make things better for all of us but that will be an uphill battle I fear. I could go on..................

I live in a private property that shares a septic tank with one of Platform hg properties. We each pay Platform £466 (£1398 total !} per year to supposedly have it cleaned 3 times per year and inspected 3 times per year. This absolutely doesn't happen and now they have sold their property to a private tenant but no notification as to whether we will still be paying them. Obviously I'm trying to find out the current situation but it is like Platform hg don't exist. One number contact with a series of subject number choices, none of which are relevant, and on hold 'music' (3 bars of a saxophone repeated over and over) that I can only imagine is designed to cause maximum mental trauma and force you to give up. When you do get through they literally always tell you it's the wrong department and then tell you some made up department in order to get rid of you. The email addresses are just the same and you absolutely never get acknowleged response of receipt. 'Linx Housing' and 'New Linx Housing' before them were exactly the same so only the name has changed. They are an absolute farce of a company and believe me anybody who has to deal with them will discover this truth. ps. 1 star is too much but you can't leave no stars.

I've been complaining for years about my leaking garage which is leaking so badly that everything inside is ruined and mouldy.
I have 4 classic motorcycles inside and they are in a terrible state and all my camping gear is ruined too.
All Platform say is that a company will contact me to do the repairs but they never do and again and again Platform are not replying to my emails.
I pay my garage rent every month but I'm getting zero maintenance on it.
What a pitiful shambles this company are.

Abysmal incompetent people who give different answers every time you call, put you on hold then cut you off, don’t respond to emails, never call you as they say, lead you on about making repairs then ditch you after you’ve waited for weeks, even making up phantom appointments they text you about then claim no knowledge of. Rude abysmal customer service with right hand not knowing what the left is doing.

Doubtless, there’ll be a perky response added from Platform advising me to call as if every person on this forum has not been doing that over and over. The worst company I’ve ever dealt with in my life and that’s saying something.

Continually give wrong and inconsistent information. Don't not deal with these people

Bad company for repairs guttering leaking water runs into kitchen when door opened .myself get wet as do carers for my disabled husband .ice in winter makes it slippery.been asking for 4yrs or more ..faciasf
rotten asbestos boards leaking .we are vulnerable elderly couple.I need help

Horrible communication. Supposed to be completing on a house next month. Maybe? Unsure as no one is getting back to me. Ignored emails and phone calls.

Update: Four months later (October) and still not moved in. Developers were constantly delaying things, finally had handover two weeks ago but now their solicitors cant seem to get their stuff sorted. absolute joke. really annoyed i had to give them a star at all

We have had no heating and hot water for the last 6 days even tho platform housing as put us on emergency waiting list and after 4 calls no work as been completed and now they have given us a date of 18th April before they can come out and repair again so no hot water and heating till. Then

I've had an open now escalated complaint since August 2023 . I would urge everyone to check their accounts carefully . This is the second year they have made a mistake . I've waited for the £225 compensation for my son since 25th December . Sent a chasing email weeks ago had a response today that they don't have the form which I sent ! They won't even provide a print out of his accounts . If you are reading this Platform Im going to my MP if he doesn't have the money transferred and his balance by 5pm on Monday customers have the right to see their accounts ! Case 3450

Where do I start..... Requested so many repairs most of them not completed. Complained about my neighbours twice and got nowhere. I have to put up with dogs barking, banging around, drums playing. The list is endless. Requested a move on medical grounds as the house I live in just isn't suitable. Was refused. When I complained about the neighbour they gave me information on finding a mutual exchange!

Avoid if you can. I was unfortunately transferred to Platform from another housing company who were much better. Platform are absolutely terrible. They just do not care. Never reply to emails, when they do they don’t actually look into your issue. Just fob you off with the bare minimum effort possible. They increased rent twice a year for two years which I’m not even sure is legal. I was under the impression rent can only be increased once a year. I questioned this & got a half arsed reply which didn’t actually answer my query at all. They are completely and utterly useless. If you have a Platform house don’t expect any help whatsoever because they don’t care and they have no idea what they’re doing. It’s embarrassing.

I don't know who's given this company 5 stars, presumably someone who works for PLATFORM!

Brilliant experience purchasing our first home via shared ownership. Clare Summerhayes was fantastic, she answered any questions we had and went out of her way to help with anything we needed. She made our shared ownership journey as smooth as possible. Thank you for helping us purchase our first home.

Reported my leaking boiler before Xmas recorded message promised someone would get our voicemail and respond we are well into the new year now and nobody ever called back and my boiler is still leaking causing extensive damage to our home. Absolutely shocking service from such a huge housing company