Support ticket #90812 has turned into a loop. First agent asked for proof of payment, second asked for proof of address, third said payments team had the case. Nobody mentioned the missing £63 withdra... Voir plus
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Lisez les avis des autres
The bonus looked normal on the offer page, so I claimed it after reading the short terms. After that, the active bonus page showed different wagering and a much lower contribution for blackjack. Maybe... Voir plus
This casino is decent if you are a casual player who just wants to spin some slots on the weekend. The selection of pragmatic play and hacksaw is great, and they host some fun slot races with actual c... Voir plus
I've been playing here for about 3 months now and honestly it is one of the better sites out there. The live blackjack dealers are super chill and the buffering is minimal compared to other places I h... Voir plus
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The feature round loaded
The feature round loaded, froze, then disappeared completely.
Withdrawal history went blank
Emma from live chat was polite enough
Emma from live chat was polite enough. She still sent me the FAQ link after I asked about a withdrawal missing from history.
The cashback section showed a small…
The cashback section showed a small pending amount after midnight. I checked again in the morning because, yes, I probably checked too often, and it was gone. No note in the account, no date in the promo terms, no message from support. It is hard to tell whether it expired, failed, or never existed properly.
Game sound settings reset after every…
Game sound settings reset after every single reload.
Withdrawal declined with no visible…
Withdrawal declined with no visible reason in history.
Recently played saved the wrong slot…
Recently played saved the wrong slot again.
Support was nice enough
Support was nice enough, but “the relevant team is checking” for four days is not an answer.
The welcome timer kept running during…
The welcome timer kept running during site errors.
Bonus expiry time appeared only after I…
Bonus expiry time appeared only after I claimed.
My cashback showed as pending after…
My cashback showed as pending after midnight, then disappeared by breakfast. No terms link, no schedule, nothing in messages.
Agent Adam ignored the previous ticket…
Agent Adam ignored the previous ticket notes again.
Autoplay settings reset after refresh…
Autoplay settings reset after refresh and the sound came back on. Not ideal when you are playing quietly at midnight.
Just be careful with the weekend…
Just be careful with the weekend promotions because the terms say you can't bet over 5 dollars per spin while wagering. I accidentally did a 6 dollar spin and they confiscated all my winnings when I processed the withdrawal. Technically it is in their terms of service so it is my fault, but it still feels very shady. The live chat guy was polite but said there was nothing they could do to override the system. At least they refunded my original deposit but still, pay close attention to the fine print here guys.
I have a love hate relationship with…
I have a love hate relationship with this site. On one hand, their crypto payouts are lightning fast, literally under 15 minutes of requesting. On the other hand, the customer support is a total roll of the dice. Sometimes you get an agent who is super helpful, other times you get someone who barely speaks english and just closes the chat on you. Also the search function on the slots page is buggy, sometimes you type a game and nothing shows up even though they have it. Overall it is okay for a quick session but don't expect premium service.
Really nice design on this site
Really nice design on this site, love the dark theme. The filter options are great and I can easily switch between slots and sportsbook. Had a few good wins already.
This casino has potential but they…
This casino has potential but they really need to fix their customer service. I spent three hours waiting in the live chat queue just to ask a simple question about game restrictions while wagering a bonus. When I finally got connected, the agent named Anna was super rude and just linked me back to the general terms and conditions page instead of actually answering my question. It's a shame because the platform itself is really clean and they have a massive selection of slots. But if you treat your customers like a nuisance, they're going to go somewhere else. I'll probably look for another site to play at next month.
they dont pay out your winnings they…
they dont pay out your winnings they just find excuses to lock your account.
The live roulette tables sometimes…
The live roulette tables sometimes freeze right before the ball lands which is super stressful when you have big bets on the board. The support team said it's my connection but my fiber internet is fine. Payouts are ok.
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