I am extremely disappointed with how…
I am extremely disappointed with how Nolimit City (Playin.com) handles their tournament winners. I participated in the "Punk Rocker 3" tournament and achieved a "Max Win" – a huge milestone for any fan of their slots.
Instead of celebrating this, they disqualified me. Their reason? I used an email alias (a standard privacy tool like Apple's "Hide My Email") to avoid marketing spam. They labeled this as using "disposable emails" and "unfair practice."
What is even worse: I have proactively offered to undergo a full KYC (Identity & Address) verification for myself and my household members to prove that we are real, individual players and not "multi-accounters." I have sent multiple emails to their support (Jonatan), offering my government ID and documents.
The result? Total silence. They ignore my emails and refuse to even look at the evidence that would prove my integrity. It seems they prefer to hide behind "sole discretion" clauses rather than paying out legitimate winners.
For a major provider that claims to be "bold" and "fair," this is a very poor display of customer service and transparency. I have already contacted the MGA (Malta Gaming Authority) regarding this matter.
Be careful when participating in their events – if you win big, they might find a technicality to avoid paying out.