Pleo - Nederland Avis 14

Many positives - employees get quickly paid, cashback options, app is very user-friendly, good support from Pleo team and our CS Manager, always responsive and helps resolve any issues that come up. There are also some areas can be improved - such as approval flow for team managers, version for Asian countries like Singapore. It's good to see that the product keeps getting updates and improvements, making it even better over time.

Extreem teleurstellend. Ik heb nog nooit een helpdesk meegemaakt die zo slecht bereikbaar en zo traag in reageren is. Er komt geen antwoord op vragen, geen enkele follow‑up, en zodra je eenmaal klant bent, lijkt het alsof je volledig wordt genegeerd. Problemen blijven liggen en ondersteuning is praktisch afwezig.
Ik voel me totaal niet geholpen en dit is absoluut geen service die je van een professionele organisatie mag verwachten.

vervolg

op 23-3 een mail gestuurd ik ben benieuwd naar de reactie

06-05 nog steeds geen oplossing

Pleo werkt makkelijk en fijn!

Pleo maakt het gemakkelijk om onze collega's welke regelmatig naar de bouwmarkt moeten om producten in te kopen af te laten rekenen bij de kassa zonder gedoe.

Wanneer er problemen zijn met het systeem helpt Ksenia je graag om de problemen te verhelpen

I just had one of the worst demos and sales calls with one of their Account Managers. He clearly lacked a solid understanding of the solution, and it became evident that they impose numerous hidden and transaction fees on payments made through their platform. Many of these fees aren't disclosed on their website or only appear in specific regional versions.

Also their system doesn’t support generating payment files for use in a regular bank or integrate with Wise (or equivalent) for low cost international payments.

Great help after the bot was stuck. I appreciate fast personal help online!

Great and convenient expense management system

James OC provided excellent service! He was friendly, helpful, and patiently waited until everything was fully resolved. Really appreciated the support!

It was well prepared and all the people with expertise were in the call.

prompt accurate reply. vey supportive

Ksenia Belova was very helpful with clear explanations given and possible solutions. She was very through with her checks and easy to talk to. I had two issues to be solved, she assisted on solving the first one straight away and further follow up on the second one.

Spamming our company pretending they already had contact over phone. Which is simply not true.

Foarte prompti. Mereu am primit suportul necesar si solutia de care aveam nevoie. O echipa profesionista si la dispozitia clientului. Va felicit

Set up an account with Pleo, and James OC from support was wonderful. He answered questions about exporting invoices, multiple cards for subscriptions, and top-up times. He provided answers and links for further details.