Plotpackers Avis 776

TrustScore 5 sur 5

4,8

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Noté 5 sur 5 étoiles

I just came back from my first group trip ever to Colombia's Caribbean Coast (1-11th May 2026) with Liliana as our local tour guide and Kate as the host of the trip. I’ve traveled solo to Latin Americ... Voir plus

Noté 5 sur 5 étoiles

Love a Plotpackers trip! I have taken two trips with them, one to Iceland and one to India (very different trips!!) and both were well thought-out, packed with details, and with smart, attentive g... Voir plus

Noté 5 sur 5 étoiles

First and foremost, the guide, Olman, was AMAZING. He knows his stuff regarding Costa Rica and Central America, culture, landmarks, people, and activities like the back of his hand. He made for an u... Voir plus

Noté 4 sur 5 étoiles

Eric was an amazing host, really nice person and helpful. He made all the travelling smooth and easy. I think the itinerary could be changed a little to maximise time spent in the locations rather... Voir plus


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4,8

Excellent

TrustScore 5 sur 5

776 avis

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A répondu à 85 % de ses avis négatifs

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Noté 5 sur 5 étoiles

Cartagena and Beyond: Colombia's Caribbean Coast 1-11th May 2026

I just came back from my first group trip ever to Colombia's Caribbean Coast (1-11th May 2026) with Liliana as our local tour guide and Kate as the host of the trip. I’ve traveled solo to Latin American countries before, but I had some safety concerns about Colombia as a solo female traveler.. However, finding Plotpackers and this particular itinerary felt like a sign to me! Everything was well organized and it was nice to sit back and relax, 10 days went by way too fast.. The activities and free time offered a perfect mix of culture, nature, adventure and time to chill, but the best part of the trip was definitely the group I traveled with! We all got along well and it felt like a small family at the end :) Having Liliana as our tour guide was also a blessing: She shared so much valuable knowledge about the culture, history and local food and was always there for everyone (even when she was sick)! The only thing that could have been communicated better beforehand was dietary restrictions, as no one knew about it in the beginning and this made things a bit complicated for me at some points..

11 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

Vietnam

Eric was an amazing host, really nice person and helpful. He made all the travelling smooth and easy.

I think the itinerary could be changed a little to maximise time spent in the locations rather than travelling in the day however.

24 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I have been recently on a group trip to Brasil 🇧🇷

I have been recently on a group trip to Brasil with Plotpackers and it has been my second group trip with this company already. I feel like the trips are very well thought through, offering a good variety of experiences. What I most liked about it was the opportunity to get to know also some local places and connect to the people there. One of them being our guide Julio L., who did an amazing job! He took such good care of us, was so loving and caring and attentive to every little detail, while showing us around the beautiful state of Rio, thereby not only being our guide but a real friend to us!
I can totally recommend! :)

14 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

India 2026

Had an amazing time in India with plotpackers! Our guide Arvind (papa duck) was amazing and super helpful and fun. I enjoyed every minute :)

6 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

No flexibility in exceptional…

No flexibility in exceptional circumstances – very disappointing

I booked a trip with Plotpackers, but my flight with Qatar Airways was cancelled due to the current geopolitical situation. As a result, it became practically impossible for me to reach the destination (Maldives) in a normal, safe, and reasonably affordable way. You cannot promote yourself as a “budget travel company” if you expect the customer to spend thousands of euros extra to get to the destination.

Despite these exceptional circumstances, Plotpackers refuses any form of refund or reasonable solution. They strictly rely on their terms and conditions, without taking into account that the trip has become effectively unfeasible for me.

They state that the trip is still “going ahead,” but that is irrelevant when, as a customer, you can no longer reach the destination in a realistic way. Alternative routes are significantly more expensive and uncertain, making the trip unreasonable to carry out.

What disappointed me the most:
- No flexibility in exceptional circumstances
- Strict reliance on terms without considering the real situation of the customer
- No attempt to offer a reasonable solution (such as rescheduling or partial refund)

This gives the impression that all risk is placed entirely on the customer, even in cases of force majeure.

I would strongly advise future travelers to think carefully before booking, especially if your trip depends on international flights.

Very disappointed with how this has been handled.

1 avril 2026
Avis spontané
Logo de Plotpackers

Réponse de Plotpackers

Hi Isa,

Thank you so much for sharing your feedback. We completely understand why the current circumstances have been so difficult, and we're very sorry for the stress this has caused.

We have already been in direct contact with you over email, but if you'd like to discuss anything further, we're always happy to continue the conversation.

We completely understand that your concerns are really about the journey itself and the wider situation affecting flight routes. As flights are not included in our packages, any disruption relating to airlines, routing, or airspace is unfortunately outside of our control. While we genuinely appreciate how frustrating this is, airlines have been continuing to operate alternative routes where possible, and we did encourage you to explore those options as well as making a claim directly with the airline or through your travel insurance.

Regarding your request to reschedule or receive a refund, we completely understand why you're asking for this given the circumstances, and we truly wish we were able to say yes. However, as we were now within 90 days of departure, our Terms and Conditions do apply, which means bookings at this stage are non-refundable and non-transferable.

We'd love to share a bit more context here, because this is something we take very seriously. We work closely with small, local suppliers and teams on the ground who rely heavily on confirmed bookings like yours. These are often independent businesses and community partners in the Maldives, and once everything is arranged and paid for, they depend on that income to support their livelihoods and their families. Because of this, we have a real responsibility to honour those commitments and make sure the wonderful people who bring these trips to life are properly supported, it's a core part of what being a responsible budget travel company means to us.

We're really sorry that this isn't the outcome you were hoping for but if you'd like to talk anything through further, we're always here to help, please just reach out to us at info@plotpackers.com and we'll be happy to chat further

Warm regards,
The Plotpackers Team

Noté 5 sur 5 étoiles

Love a Plotpackers Trip!

Love a Plotpackers trip! I have taken two trips with them, one to Iceland and one to India (very different trips!!) and both were well thought-out, packed with details, and with smart, attentive guides.

One thing I liked about the Iceland trip, in particular, is that we had one Plotpackers-specific guide and then one country-based/local guide. I also loved the free time we had in Iceland.

Comparatively, we had ZERO free time in India. Which was fine since we saw so much. But if free time is important to you, do your research on the itinerary or others' experiences with that specific trip.

1 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

I had such a great time in India

I had such a great time in India, everything that was included in the trip was fantastic and kept us busy and there were optional activities as well that made the trip feel even better. Our guide Arvind was excellent, he was very knowledgeable about every place we visited and helped us all out when we needed to find an atm or book extra activities.

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

India Golden Triangle 2026

Had the most amazing experience doing the golden triangle in India with Plotpackers. Everything was organized and planned out perfectly each day. Our guide, Arvind, made each of us feel safe and taken care of. He was exceptionally knowledgeable and kind! We could not have survived without him and our wonderful drivers. Thank you all for such an amazing trip!

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

I had the most amazing time!

I had the most amazing time!! I came into this trip very unsure but I have never been so glad to have done something like this!

I have met the most amazing people and our tour guide Arvind was truly amazing! He was our bestie this whole trip and I wouldn’t have wanted to do this with anyone else!

Thank you guys for the best time!

5 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Thank you Papa Duck 🦆🦆

I had the best trip in India through plotpackers with our guide Arvind. He was so knowledgeable about the monuments we visited, he was so sweet and loved to get involved with the group it made the whole trip so special. I would 100% recommend booking this trip. Thank you Papa Duck 🦆🦆

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

love you papa duck !

papa duck ( arvind ) was the best guide ever! he made us all feel so safe and really looked after us all. he was informative while making it so fun. highly recommend to anyone wanting to travel india!!

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Golden Triangle 2026

Had the most wonderful tour with Arvind!! The bus drivers were great and navigated difficult roads with ease. Arvind was so helpful with all of our requests and when I didn’t feel well was quick and helpful to get me back to the hotel safely. I would recommend this tour to everyone :) Thanks for an incredible time

6 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Ena is the best!

Ena is honestly the best! She done everything possible to give us the best experience ever! Including making my birthday one to remember. Not only did she go out of her way to make sure I was with the best company to swim with whale sharks, she asked them to do everything possible to find one (we did!!) but she also got me the best birthday cake ever! We had a small group but the biggest memories! This made Ena become a friend as well as a guide! I will never forget the memories we have together and I really hope we get to do this again! The snorkelling as part of the trip was also so amazing we got to swim with turtles together and the day trip to the resort was great! We played lots of card games together and formed a bond that will never be broken. I honestly couldn’t thank Ena enough for making my dreams come true!!

19 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Appreciation of Jossy

I would like to express my appreciation for this Jossy’s work. She consistently demonstrates strong commitment and a professional attitude. Tasks are carried out carefully and efficiently, with quality always being a top priority.

She played a big role in making the trip truly unforgettable. We had an amazing time, and she took excellent care of us throughout.

14 février 2026
Avis spontané
Noté 4 sur 5 étoiles

Peru, March 2026

I’ve just returned from the Peru trip with Plotpackers and overall had a good experience.

A huge part of that was down to our guide, Jossy, who was absolutely incredible. She went above and beyond every single day to make sure everyone was happy, informed, and getting the most out of the trip. Her energy, knowledge, and care really made the experience special.

The itinerary covers some unbelievable places and I’m so glad I went with Plotpackers, as it takes away the stress of organising and booking everything individually, and also gives you the opportunity to meet lovely, likeminded people.

The travel days can be very long and quite tiring at times, with a lot of time spent on coaches. While I understand it’s a big country and there’s a lot to see, it’s something to be aware of when booking. If you’re thinking of booking this Peru trip, I’d definitely recommend flying in/out of the country a few days outside of the Plotpackers start and end date, to give you time to relax and perhaps see a little more, as there is SO much to do in Peru! I flew home on the ‘dedicated’ last day as per the itinerary; the day after Machu Picchu - but I wish I’d stayed a bit longer to recuperate.

That being said, it was a brilliant trip overall, and this was my second Plotpackers trip (my first being Costa Rica, which I liked even more).

15 mars 2026
Avis spontané

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